Experience

Institute of Advanced Technology(IAT)

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Instructor

  • Apr 2022 - Present



Chinga Tea Factory

• Othaya, Nyeri, Kenya

• Enumerator

  • Jan 2022 - Apr 2022

  DUTIES: Inquire about a variety of specific information including a farmer's name, age, education level, mobile number; gather, record and encode information from a survey; get in touch with individuals to be interviewed in their own home/farm; calculating the size of a farm using a GPS receiver. DUTIES: Inquire about a variety of specific information including a farmer's name, age, education level, mobile number; gather, record and encode information from a survey; get in touch with individuals to be interviewed in their own home/farm; calculating the size of a farm using a GPS receiver.



United States International University - Africa

• Kenya
• Higher Education
• 400 - 500 Employee

• Call Center Assistant

  • Jan 2020 - Jun 2020

  RESPONSIBILITIES: Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Managing large amounts of inbound and outbound calls in a timely manner Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way RESPONSIBILITIES: Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Managing large amounts of inbound and outbound calls in a timely manner Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way



Posta Kenya

• Kenya
• Freight and Package Transportation
• 1 - 100 Employee

• Information Communication Technology Assistant

  • Jan 2019 - Apr 2019

  DUTIES: Provide every day administration support including answering calls, transferring calls, proofreading, data entry, distributing incoming mails, processing outgoing mails and operating printers, fax and copiers. Maintain accurate and complete documentations for company policies and procedures. Prepare data spreadsheets, charts, graphs, and other documents as required. Greet customers and address their requests. Order and stock office supplies when necessary. Computer maintenance and repair. Networking. Software installation and configuration. Maintain standard filing system for easy and quick document assess and retrieval. Provide technical assistance to office staffs as needed. Assist in software and hardware upgrades. Perform routine PC maintenance and updates for performance efficiency. Supervise and process help desk support requests. Assist in maintaining Internet service, firewalls, and telephone systems. Initiate process improvements to better answer user demands. Show less