Senior Security Engineer

• Jan 2019 - Present

Manage and Monitor Data Center ActivitiesResponsible for internal projects and their on-time deliveryResponsible for infrastructure and system security in Head Office as well as subsidiariesManaging VISA & Master Card production network as per PCI DSS and SAS standardsManage security tools (Firewalls, IPS, Antivirus, Antispam, PAM and SIEM etc.)Performing vulnerability scan by Nessus tool on internal network and servers and mitigating vulnerabilitiesManaging and configuration of network devices (Routers, Switches, VoIP, etc.)Managing documents according to PCI DSS, SAS and ISO 27001 requirements.Troubleshooting and managing end point security.Backup of network and server devices on regular basis.POC and technical proposal of upcoming projectsCisco Nexus 9k and 2kCisco call manager v 12.xCisco UCCX 12.xSophos Unified Thread Management System (UTM)Sophos UTM to XG migrationJuniper to Fortinet Firewall migrationSite to Site VPN (Abu Dhabi, Dubai and Al Ain)PCI DSS compliant enterprise network with Cisco switches and Fortinet Firewalls in USPMigration of whole Tawzea systems from ADMedia to TawzeaSolarWinds and ManageEngine SIEMEndpoint Protection (Kaspersky and McAfee)Cisco VoIP and FoIPOffice 365 migration Show less

Network Engineer

• Feb 2014 - Present

Network Engineer

• Jan 2012 - Dec 2013

Duties Involved: - .Delivered on site support to critical IBM accounts on Cisco ACS, Cisco LMS,Cisco CM, Cisco L2 switches, Cisco 6500 L3 switches, Juniper MX router and EX switches. .Handling the network infrastructure LAN/WAN and migration of network components for AXIS Bank. .Aggressive follow ups with vendors, suppliers, fellow IBMers to get customer requests addresses. .Extending high-end technical support by proactively highlighting issues and pushing vendors to obtain RCA. .Involving inventory teams to ensure that product licenses, entitlement of devices is up-to-date at all times. .Proposing changes in the implemented setup for better scalability & robustly stable network. .Ensuring daily Data Centre management activities like checklists, maintenance are carried out successfully. .Setting up clear expectations with customers on network uptime & redundancy related issues. .Challenging vendors on their software behaviour & expected outcomes to give the ‘real picture’ to customers. .Ensuring with constant & consistent communication that all stake holders are updated at all times. .Level 2 support provided on field in Mumbai region for IBM maintenance & configuration cases. Troubleshooting .Provide remote technical support to IBM’s customers and IBM technicians visiting customer sites .Fault logging, determination, verification and providing resolution on a daily basis .Troubleshoot routers, switches of vendors like Juniper, Cisco. .Handle high focus and sensitive customers by prioritizing their cases for strict IBM SLA adherence .Troubleshoot faults to narrow them down to a hardware or a software level and provide Action Plans for fix. Show less

Network Engineer

• Jul 2010 - Jan 2012

• Remotely Troubleshooting routers & Switches. • Daily Networking configuration backup. • Day-to-day client network activity. • Configuration modification of routers and switches for clients • Coordinating with ISP (National & International ) • Follow up with ISP for links issues (WAN & Internet) • Vendor co-ordinations, escalations and follow-ups. • Preparing and maintaining Monthly, Weekly and Daily reports. • Raise internal ticket • Using Solar winds software to Monitor Various Devices across several sites in India and US. Show less