Experience

LYNK logistics

• Mexico
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Assistant Project Manager

  • Nov 2022 - Present

  Logistics & Warehouse Designing, Process Implementation. Logistics & Warehouse Designing, Process Implementation.



PharmEasy

• India
• Health, Wellness & Fitness
• 700 & Above Employee

• Assistant Manager

  • Oct 2021 - Nov 2022

• Senior Executive Logistics

  • Aug 2020 - Oct 2021

  1. Responsible for the Entire B2C, B2B & 3PL Billing process for Lucknow City2. Handling Every Hour Express Dispatch for local within the TAT from FM to MM & LM of 4 Hours and for priority order with 95% adherence 3. Responsible for Local, Hybird & Courier Dispatch with the daily volume of 2500+ orders 4. Handling one of the Clients (Roche) who is major revenue-generating client for the company.5. Maintaining regular contact and developing strong relationships with key decision makers within designated clients, including Zonal Leads and Manager’s and Sr Manager’s 6. Responsible for 5 cities Roche order processing and delivering the order within the TAT.7. Handling Pan India Roche L1 Escalation Emails, allotting the order to respective city as per the pin code, Preparing Daily Pendency Report, Roche Pan India Sync up every week.8. Develop delivery routes and maintain contact with Delivery Boy throughout the day including process training 9. Collaborate with management to modify daily routes to accommodate the needs of customers10. Cultivate strong relationships with Delivery Boy and customers to reduce the stress that comes with last-minute schedule changes11. Daily cash audit and cash closing of the Store Show less



SHAMS ENTERPRISES LTD

• United Kingdom

• Logistics Analyst

  • Aug 2017 - Aug 2019

  Entire Import Operation from China Entire Import Operation from China

• Operations Analyst

  • Nov 2016 - Aug 2017

  1. Handled a Doctor Programme we convert the Cancellation into lead generation with the support of our In-house MBBS Doctors, which increased our company revenue sheet by 25 – 30%. 2. Handling Doc On Programme where we have a tied up with Most Reputed MD & MBBS Doctors, We handle the drug requirement of their Patients 3. Maintaining the Database of the patients and keep a track on their drug supply within the time line given by the patients. 1. Handled a Doctor Programme we convert the Cancellation into lead generation with the support of our In-house MBBS Doctors, which increased our company revenue sheet by 25 – 30%. 2. Handling Doc On Programme where we have a tied up with Most Reputed MD & MBBS Doctors, We handle the drug requirement of their Patients 3. Maintaining the Database of the patients and keep a track on their drug supply within the time line given by the patients.



Tiny Owl Technology Pvt. Ltd

• Subject Matter Expert

  • Jul 2014 - Nov 2015

  1. Headed a Team of CSA’s by Updating, Briefing, Motivating and guiding them in achieving Operation goals of the Company. 2. Worked at the Core level in Designing, Upgrading and implementing the process across the functions. 3. Preparation of Functional Specification Documents and Creating spreadsheet of short form to reduce the time of Order Taking and Placing Order. 4. Worked closely with Quality Tem to improvise the Operational Functionalities of Executives by providing in depth feedback. 5. Generate Operational Reports to analyze performance which helped in takings managerial decision in order to improvise the overall functioning of the company. 6. Excellent hands an Experience in the Implementation across the Workflow /Processes. 7. Co-ordinate with other Department and Sub-department within the Organization to make sure free-flow of information. 8. Monitored the Functionality of associates by maintaining complete track and other KPI’s. 9. Providing Profession Customers Service Experience handling Customer’s escalation. 10. Providing Customer Services to the Client and dealing with the Queries of customer. Show less



ORIX Auto Infrastructure Services Limited

• Financial Services
• 1 - 100 Employee

• Unit Lead

  • May 2012 - Jun 2014

  1. Attend Telephone Calls & Emphasis on turning every inquiry into a rental. 2. Co-ordinate with Operation on Specification of vehicle and check for availability of cars. 3. Ensure cleanliness of vehicle and that Quality Standards are adhered to. 4. Daily checks of Upgrades, Replacement, Breakdowns and NRN (Non Movement Report) 5. Schedule the drivers check Quality Standards of driver i.e. uniform, cleanliness. 6. Daily check of Fleet for any damage and prepares the report make sure to send it to the head office (H.O). 7. Maintain a log Book of driver’s movements. 8. Check the Standards of the car washers. 9. Total control of daily Petty Cash. 10. Complete the Daily Business Report. (DBR) 11. Maintaining Daily Business Reports (DBR) & organizing daily banking attach banking slip to DBR. Show less



CRP Risk Management Limited

• India
• 1 - 100 Employee

• Quality Executive

  • Apr 2009 - Sep 2011

  1. Responsible for studying the total profile of the Candidate. 2. To prioritize the ‘Due Today’, ‘Out TAT’, and ‘AP TAT’ Cases. 3. Take all the necessary Clarification to ensure a proper and complete report is sent to the Client as per their requirement. 4. Co-ordination with Managers and Client Service Team on relate issues. 5. Analyzing and preparing Candidate’s reports in a proper format. 6. Implementing the policies and giving Clarifications for the same. 7. Analyzing the discrepancies of the Candidate. 8. Taking standard required action for high priority cases. Show less