Experience

DIGINET

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• technical support engineer

  • Apr 2011 - Present

  • Supporting Customers to Install and configure o DSL Routers ( Any) o IP Cameras (D-Link) o Firewall (D-Link, Cisco) o MS Outlook2010/2007 • Resolving customer problems logged with Helpdesk to their satisfaction • Opening trouble ticket with STC for DIA customers • Checking customer logs with RADIUS server(authentication) • Looking after internet related issues • Assisting internet users with their account related issues • Configuring and Troubleshooting MS Outlook • Back up and restoration of MS Outlook2010/2007 • Installation of various software and Configuration of Printers etc. • Managed IT equipment of the company such as laptops, printers and desktops • To Identify the Technical needs and Problems and provide the best solutions Show less



Aditya Network Solutions

• Desktop Support Engineer

  • Apr 2009 - Present

  Job Responsibilities: Installing, configuring & administering Win 2003 Enterprise Server. Creating User Accounts, Configuring User Profiles Maintenance and troubleshooting various hardware issues with a systematic approach. Restoring Windows XP Adding Windows XP to an existing domain (Windows 2003) Desktop preparations and allocation to the users Responsible for Installation and configuration of various software and applications to clients Managing Users profiles, Home folder and offline files Installation & configuration of LAN. Installation of various software and. Configuration of Printers etc Configuring and Troubleshooting of MS Outlook2010/2007 Installing, configuring services like DNS DHCP IIS Sharing Folders, Planning and Assigning NTFS Permissions Printers, Handling escalated Peripheral, Desktops, by 24/7 support Operating Systems: Windows 7, Windows XP, Windows 2003. Show less