Experience

GREEN METRO CARS READING LTD

• United Kingdom
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2022 - Present

  Tracking customer experiences across online and offline channels, devices, and touchpoints Colaboratiñng with IT developers, as we l as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives. as we l as informing customers about new product features and functionalities. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as we l as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as we l as customer compliments and complaints. Show less



Pakistan Army EME 502 central workshop

• Technical Support Specialist

  • May 2018 - Jun 2022

  Technical Support Specialist (I.T & Electronics) Responsibilities Include: Carrying out repair troubleshooting and preventive maintenance activities for I.T. equipment and ERP hardware. Conducting periodic inspections of deployed defense equipment including frequency jammers and mine detectors, AFDCD,s. Producing job task evaluations and cost evaluations along with preparing KPI's. Communicating with upper management to develop training and development programs. Developing strategic long-range plans to achieve desired operational goals focusing on reducing breakdown time. Monitoring project performance of both internal and external service providers. Show less



FJ catering and events management

• Operations Supervisor

  • Mar 2017 - Apr 2018

  Brainstorming and implementing event plans and concepts. Handling budgeting and invoicing. Liaising and negotiating with vendors. Negotiating sponsorship deals. Handling logistics. Updating senior management. Managing branding and communication. Developing event feedback surveys. Obtaining permits. Handling post-event reports Brainstorming and implementing event plans and concepts. Handling budgeting and invoicing. Liaising and negotiating with vendors. Negotiating sponsorship deals. Handling logistics. Updating senior management. Managing branding and communication. Developing event feedback surveys. Obtaining permits. Handling post-event reports



SAP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Trainee SAP YPP

  • Nov 2016 - Feb 2017

  SAP Young Professional Program Pakistan 2016, Delivered by SAP experts helping me begin my journey as a SAP Application Associate; A mixture of classroom and workshop based training covering •SAP Cloud Technologies, Project Management, Creative Solutions. •Hands-on simulated project exercises throughout the Program • Design Thinking Process with Focus on Business Model • SAP Business Intelligence with SAP BW 7.4 & SAP BI 4.1 (C_TBI30_74 Certified). • SAP Predictive Analysis • SAP HANA Edition 2016 (SPS12 Certified) •Communication and Presentation skills (By Alan Carroll & Associates llc) Show less



Emirates Global Aluminium ("EGA"​)

• Utility Operator

  • Jun 2013 - Jun 2015

  Responsibilities included: Assisting Production Operators in the tasks associated with the Operations. Monitor the ongoing processes in the plant and ensure smooth plant operations using real-time condition monitoring HMI and SCADA interfaces. Provide breakdown assistance to the maintenance team. Carry out preventive maintenance as per the agreed schedule and SOP. Performing periodic safety inspections and internal audits for the plant and equipment, Responsibilities included: Assisting Production Operators in the tasks associated with the Operations. Monitor the ongoing processes in the plant and ensure smooth plant operations using real-time condition monitoring HMI and SCADA interfaces. Provide breakdown assistance to the maintenance team. Carry out preventive maintenance as per the agreed schedule and SOP. Performing periodic safety inspections and internal audits for the plant and equipment,



SUI SOUTHERN GAS COMPANY

• Pakistan
• Utilities
• 700 & Above Employee

• Internee

  • Sep 2012 - Oct 2012

  6 weeks internship at the Sui Southern Gas Company covering all aspects of power generation and transmission + HVAC systems 6 weeks internship at the Sui Southern Gas Company covering all aspects of power generation and transmission + HVAC systems



The Thought Factory

• Advertising Services
• 1 - 100 Employee

• Markeeting Supervisor

  • Jun 2009 - Feb 2012

  Marketing Supervisor: To ensure the smooth running of the on going promotions and collect the promotional data and report it to the management on a timely basis (Part-Time) Marketing Supervisor: To ensure the smooth running of the on going promotions and collect the promotional data and report it to the management on a timely basis (Part-Time)