Experience

Nera Telecommunications Ltd

• Singapore
• Telecommunications
• 200 - 300 Employee

• Key Account Manager, Account Head

  • Jun 2023 - Present

  My job responsibilities are: Client relationship, business growth and profitability Engagement with project managers and account team to fulfill customer needs Alignment of strategic plans with customer focus areas for future growth opportunities Negotiating service level agreements and contracts with customers Ensure timely and successful delivery of different projects My job responsibilities are: Client relationship, business growth and profitability Engagement with project managers and account team to fulfill customer needs Alignment of strategic plans with customer focus areas for future growth opportunities Negotiating service level agreements and contracts with customers Ensure timely and successful delivery of different projects



SCT

• Pakistan
• Telecommunications
• 1 - 100 Employee

• VP Business Growth & Technical Advisor to CEO

  • Jun 2019 - May 2023

  Business Development in Global ICT sector including Telecommunication services, Business Support Systems BSS, Power and Solar, Facilities Management, Product side Battery Management System BMS, Line Conditioners LCs, Anti-Theft ATS solutions, Artificial Intelligence AI services which includes AIBSS, AIMS, Cloud, Block Chain, Internet of Things IOT, Robotic Process Automation RPA and Value Added Services to major operators and service providers in Pakistan and across the globe. Business Development in Global ICT sector including Telecommunication services, Business Support Systems BSS, Power and Solar, Facilities Management, Product side Battery Management System BMS, Line Conditioners LCs, Anti-Theft ATS solutions, Artificial Intelligence AI services which includes AIBSS, AIMS, Cloud, Block Chain, Internet of Things IOT, Robotic Process Automation RPA and Value Added Services to major operators and service providers in Pakistan and across the globe.



Telecom

• Telecommunications
• 700 & Above Employee

• Chief Operating Officer (COO)

  • Feb 2018 - Dec 2018

  Design and implement business strategies, plans and procedures Set comprehensive goals for performance and growth Establish policies that promote company culture and vision Oversee the operations of the organization to meet business goals and projections Collaborate closely with the CEO and produce reports on company operations Empower the operational team with the leadership and resources they need to successfully complete operations initiatives Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) Lead employees to encourage maximum performance and dedication Evaluate performance by analyzing and interpreting data and metrics Write and submit reports to the CEO in all matters of importance Participate in expansion activities (investments, acquisitions, corporate alliances etc.) Manage relationships with partners/vendors Show less



Telecom Consultant

• Telecom Consultant

  • Jul 2015 - Dec 2017

  Working as a telecommunication consultant. As a consultant my primary role is to handle all operational issues remotely Emergency handling for different Core nodes Conduct technical and Management escalations My role requires me to improve Customer Satisfaction Index Software audits and preventive maintenance Fixing issues related to service orders etc. Monitoring and fulfilment of KPIs Trouble shooting of alarms and rectification of Core nodes related issues Working as a telecommunication consultant. As a consultant my primary role is to handle all operational issues remotely Emergency handling for different Core nodes Conduct technical and Management escalations My role requires me to improve Customer Satisfaction Index Software audits and preventive maintenance Fixing issues related to service orders etc. Monitoring and fulfilment of KPIs Trouble shooting of alarms and rectification of Core nodes related issues



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Manager Implementation Core

  • Sep 2013 - Jun 2015

  Working on a 2G/3G Modernization Project for the biggest cellular operator in Pakistan i.e. Mobilink, responsible for over all Core Implementation activities throughout the country. Ericsson’s latest controller – Evo Controller 8200 – is the market’s only true multi controller. The Evo Controller 8200 is a vital component of the RAN evolution strategy. It combines the functions of the GSM base station controller (BSC) and the UMTS radio network controller (RNC) in one common network controller. With the EVO Controller, we are making it easier to leverage investments in GSM, while offering WCDMA customers even higher performance levels. The Ericsson GSM BSC and WCDMA RNC product family gives an operator a wide choice of configurations for different network topologies, from metropolitan optimized for high traffic to rural optimized for coverage. The Evo Controller 8200/RNC is built to handle the increased demand from smartphones, as well as laptops. Show less

• Project Manager

  • Dec 2014 - May 2015

  Worked as a Project Manager for the deployment of a Pico solution IP based Nano BSC from IP Access UK for the biggest cellular operator in Pakistan i.e. Mobilink. Project was successfully completed within the allocated timelines.

• Senior Consultant MS

  • May 2008 - Aug 2013

  Back Office Senior Core Network Consultant for Mobily Saudi ArabiaAs a customer network back office support interface, my primary role is to handle all operational issues.Emergency handling for different CORE entities.Conduct technical and Management escalations.My role requires me to improve Customer Satisfaction Index.Participate in development and deployment of global delivery strategies and guidelines.Responsible for service readiness and life cycle management for products.Establish creative solutions and finding new ways of working. Attend meetings with the customer to discuss all the ongoing trouble tickets.I deliver on job training workshops to internal and external audience.Perform Emergency (On-Call) duty.I am a technical specialist to handle core nodes related issues including APG40, HLR, MSC, STP, SCP and FNR issues. Show less



Technical Auditor LCC

• Pakistan

• Lead Auditor NSS Planning and Dimensioning for Mobilink Network in Pakistan

  • Feb 2008 - May 2008

  LCC was awarded a contract for completing E2E GSM network planning audit of largest operator in Pakistan i.e. Mobilink. The audit team worked in sync together to ensure an E2E analysis of network performance. The audit process was similar to a total quality management process review and is generally staged on incremental steps. My key responsibilities include review of NSS network design, assessment of performance and optimization, review of procedures and recommendations based on key findings. LCC was awarded a contract for completing E2E GSM network planning audit of largest operator in Pakistan i.e. Mobilink. The audit team worked in sync together to ensure an E2E analysis of network performance. The audit process was similar to a total quality management process review and is generally staged on incremental steps. My key responsibilities include review of NSS network design, assessment of performance and optimization, review of procedures and recommendations based on key findings.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Senior Consultant Core Network

  • Dec 2006 - Jan 2008

  Worked in the ELS department of Ericsson Saudi Arabia as a Core Network specialist (consultant), providing system support and software upgrades for GSM customers in Kingdom

• Senior Consultant (Core Network Support Regional Hub West Africa)

  • Oct 2005 - Nov 2006

  Worked in the ELS department of Ericsson Nigeria as a Core Network specialist (consultant), providing support to twenty countries falling under Region West Sub-Saharan Africa with a number of GSM/CDMA/Wire line operators.

• Network Support Group Manager, Assistant Manager ELS and Team Leader Core

  • Aug 1997 - Sep 2005

  Managing/leading a team of support engineers1st line customer service request handlingProviding necessary online and on-site support in case of emergencies

• System Support Engineer

  • Apr 1996 - Aug 1997

  Active member of a team of support engineers, 1st line customer service request handling and providing necessary online and on-site support in case of emergencies