Human Resources Executive

• Jul 2023 - Present

International Customer Service Representative

• Dec 2021 - May 2023

• Provided targeted customer support via live chat, email and telephone. • Kept detailed records of customer transactions, recording support inquiries, complaints and actions taken. • Shared relevant tools with customers as necessary to reduce support call frequency. • Studied customer interactions and collected feedback to identify potential service improvements. • Communicated with customers over chat and email to answer questions and resolve product issues. • Provided targeted customer support via live chat, email and telephone. • Kept detailed records of customer transactions, recording support inquiries, complaints and actions taken. • Shared relevant tools with customers as necessary to reduce support call frequency. • Studied customer interactions and collected feedback to identify potential service improvements. • Communicated with customers over chat and email to answer questions and resolve product issues.

Account Trainee

• Jun 2021 - Nov 2021

• Navigated accounting software to record, store and analyze information. • Compiled data from cashiers, balanced drawers and prepared daily deposits. • Generated financial, accounting or auditing reports and tables to support accounts payable and receivable processes. • Processed daily invoices and payments to keep accounting records current. • Reviewed and verified journal entries, receipts and tax data to maintain accuracy. • Navigated accounting software to record, store and analyze information. • Compiled data from cashiers, balanced drawers and prepared daily deposits. • Generated financial, accounting or auditing reports and tables to support accounts payable and receivable processes. • Processed daily invoices and payments to keep accounting records current. • Reviewed and verified journal entries, receipts and tax data to maintain accuracy.

Human Resources Executive

• Apr 2020 - Mar 2021

• Explained company personnel policies, benefits and procedures to employees or job applicants. • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery • .Entered job openings and applicant information into computer databases or files for accurate record keeping. • Scheduled interview appointments between personnel and job applicants. • Reviewed human resources paperwork for accuracy and completeness by verifying, collecting and correcting additional data. • Audited files to verify employee documentation.Audited HR files and records, collecting and filing appropriate documents. • Updated employee files to document employee actions and information on payroll and benefits. • Assisted manager with new hire orientation and employee training. Show less

Human Resources Trainee

• Jul 2019 - Mar 2020

• Maintained applicant database and coordinated high-volume first-round interviews and selective second interviews. • Administered applicant screening and tracking and prepared job requisitions. • Recruited high-quality talent using job ads, social media promotion and internal job fairs. • Provided information to employees and new hires regarding compensation, benefits, and opportunities for promotion. • Engaged candidates to quickly determine skills and motivation. • Maintained applicant database and coordinated high-volume first-round interviews and selective second interviews. • Administered applicant screening and tracking and prepared job requisitions. • Recruited high-quality talent using job ads, social media promotion and internal job fairs. • Provided information to employees and new hires regarding compensation, benefits, and opportunities for promotion. • Engaged candidates to quickly determine skills and motivation.