Web Development Manager

• Sep 2022 - Present

Global Web Producer

• Apr 2022 - Sep 2022

• Work with cross-functional groups to implement new features and updates across adobe.com web sites. • Partner with India Production Lead to manage publishing capacity, ensure timely delivery of quality results to business partners. • Be an active member of the Global Web Production team, help drive standards for publishing and business collaboration. • Engage with regional and international partners to ensure Global and Local needs are met on Adobe.com. • Pro-actively find opportunities to optimize Adobe.com across its pages and configuration.

Web Designer

• Aug 2021 - Apr 2022

• Create designs and visual assets for landing pages and other web experiences using Adobe Photoshop and Illustrator • Collaborate with print designers and copywriters to create cohesive and impactful creative for marketing campaigns that reflect the brand’s identity • Build responsive webpages using HTML and CSS/SASS, following best practices to ensure optimal performance and cross-browser and device compatibility • Build graphic email templates for outbound marketing emails • Work within a content management system (CMS) to format content and configure functionality • Manage projects to ensure timely completion and exceptional quality

Web Developer/Designer for VCU Division of Student Affairs

• Mar 2019 - Aug 2021

• Maintain the division’s portfolio of sites to ensure constant compliance with Web Content Accessibility Guidelines (WCAG) 2.1, Level AA• Improved accessibility scores 22% over two years• Maintain an average accessibility score of 97%• Lead and execute content strategy and design for new websites, redesigns, landing pages, current websites and new web pages using the university content management system, TerminalFour• Use Google Analytics and Hotjar to guide decisions in website strategy and redesigns• Provide hands-on content strategy and CMS training through one-on-one consultations, team meetings, email newsletters and webinars• Serve as web liaison between the division, university service-based units and external vendors• Supervise student web assistants, ensure the quality and timeliness of their deliverables and projects, providing dynamic, integrative learning experiences with hands-on training to aid career progression

Communications and Marketing Specialist for VCU Division of Student Affairs

• Oct 2017 - Mar 2019

Support the Division of Student Affairs as well as the departments it serves through digital media activities and initiatives. Reporting to the Coordinator of Communications and Marketing, I serve as an added resource for the Division while working closely with the Division's departments to provide support in the areas of graphic design, web design and development, digital media projects and social media.• Remediated all division websites to be compliant with Web Content Accessibility Guidelines (WCAG) due to investigation by the Department of Education’s Office for Civil Rights• Created Document Accessibility Guide for the division and teach a course in document remediation• Developed, implemented and managed integrated, multichannel communications campaigns that supported the division and its units, using print and digital materials, web design and content, emails, social media and photography• Produced weekly internal e-newsletter for the division with an average 60% open rate• Cultivated business relationships with external vendors for print products, promotional materials and web applications• Developed coordinating sub-brands in accordance with VCU branding, following AP Style while distinguishing the division and smaller units from other university entities

Innovation and Marketing

• Mar 2014 - Jun 2017

Marketing Associate • Assisted in planning and execution of major industry tradeshow • Crafted multiple marketing campaigns for business development and client relations • Developed social media marketing strategy which saw huge gains in the first week of implementation • Increased sales of additional services by 50% in 1 month • Wrote content for and maintained existing content for corporate WordPress site Graphic Designer • Generated layouts, graphics, imagery, and text for digital and print materials including but not limited to: magazine advertising, digital ads, brochures, tradeshow collateral, business cards, apparel, and digital marketing campaign collateral • Coordinated with vendors and clients to ensure brand consistency and meet deadlines UX/UI Designer • Conducted user research studies via chat, teleconference, phone, and email • Designed and tested new user workflow and UI for major software module • Utilized human-centric design thinking for all flows, wireframes, mockups, and prototypes • Designed and maintained client contact forms using third party utility and CSS Business Analyst • Researched and implemented software solutions based on business needs • Designed technical solutions to clients requests and issues • Developed and maintained custom and complex workflows to integrate two systems saving 47 hours in 30 days Quality Assurance Tester • Worked as liaison between customer service and development teams for technical support issues • Led in-house and offshore development team as Product Manager for a 4-month software redesign project • Worked closely with vendors to resolve technical issues for other team members • Developed and executed manual test for complex web and mobile application

Office Manager and Social Media Manager

• Oct 2012 - Mar 2014

Managed account reconciliation per event and controlled social media marketing for small privately owned business. • Systematized account reconciliation increasing accuracy by 30% • Controlled four social media accounts, improving and increasing customer and client interaction • Filed contracts and event related documents on a weekly basis for up to three events • Tracked event related expenses for yearly tax purposes • Updated and organized contractor database to ensure compliance with small business tax standard

Hiring Manager / Accountant

• Jun 2008 - Mar 2014

Hiring Manager Managed all Human Resources responsibilities for over 200 employees • Interviewed, hired and trained new associates • Managed permanent files on over 100 associates; tracked and updated personal information as needed to keep files current and accessible • Restructured over 200 employee files for manager accessibility • Increased employee learning compliance per company guidelines by 50% in 2 weeks • Introduced store level monthly newsletter • Organized and budgeted six events per year for employee appreciation • Created and implemented employee birthday recognition • Served as a community liaison for company sponsored programs and events Accountant Handled over $10,000 in daily cash flow • Reorganized safe management for easier cash handling by accountants • Minimized monetary shortages by closely monitoring cashier cash handling, and reporting to upper management, resulting in $1,600 cash flow improvements in one month • Reconciled 20 tills on a daily basis • Tracked accounts receivable for nonprofit and local organizations • Managed vendor accounts, generating Western Union money orders for received invoices • Ensured Western Union compliance for customer service and accounting office • Ordered coin/currency as needed through Garda/Bank of America to ensure proper cash handling Customer Service Associate • Processed refunds/returns per company guidelines • Processed Western Union transactions/money orders per compliance standards • Answered multi-line phone system • Coached fellow associates on proper procedures and audit guidelines, this ensuring high scores on random audits

Crafts Director / Office Manager

• Jun 2004 - Jul 2007

• Developed and implemented lessons plans for over 200 youth campers • Trained and evaluated staff members in the crafts area • Designed and implemented a standard housing plan per camp session • Performed general office duties • Developed and implemented lessons plans for over 200 youth campers • Trained and evaluated staff members in the crafts area • Designed and implemented a standard housing plan per camp session • Performed general office duties