Customer Success Manager

• Apr 2021 - Present

Digital Marketing Executive

• May 2019 - Apr 2021

Marketing Assistant

• Apr 2018 - Jan 2019

• Executed various marketing strategies, which included managing all social media content. • Responsible for producing numerous campaign landing pages, updating the website to ensure content remained relevant. • Regenerated and enhanced the process for internal communications, and produced monthly Marketing reports for the business. • Sourced and liaised with designers, supported Client Directors with Sales collateral and organised a diverse range of events, from sponsored conferences to internal events. Show less

Temporary Marketing Executive

• Jan 2018 - Mar 2018

• Updated numerous partner websites • Briefed various artworks and supported all marketing area managers • Acquired event quotations • Assisted in annual business reviews for partners • Conducted a social media audit of all 400+ surgeries. • Updated numerous partner websites • Briefed various artworks and supported all marketing area managers • Acquired event quotations • Assisted in annual business reviews for partners • Conducted a social media audit of all 400+ surgeries.

Marketing Executive

• Mar 2016 - Apr 2017

• Integrated marketing collateral for two business’ –adverts in local magazine, website offers, road signs, posters and vouchers. • Used initiative and introduced new hit selling dishes with around 120 sold a month and 40% profit margins overall. • Co-ordinated a photography session and re-designed menus for three different companies. • Built a rapport with customers and resolved any problems. • Trained employees in how to amplify customer satisfaction and to use the POS system. Show less

Business Development Executive

• May 2015 - Aug 2015

• Supported the director in assessing how to infiltrate the saturated ecommerce market in the gift industry in Hong Kong. • Improved business concepts through market research and identified opportunities to support business strategy goals. • Implemented a detailed Facebook campaign structure involving monthly competitions. • Supported the director in assessing how to infiltrate the saturated ecommerce market in the gift industry in Hong Kong. • Improved business concepts through market research and identified opportunities to support business strategy goals. • Implemented a detailed Facebook campaign structure involving monthly competitions.

Social Media Advisor

• Dec 2014 - Apr 2015

• Developed and launched the business’s first social media presence. • Created Facebook campaigns. • Revitalised the branding via designing a new à la carte menu, advising on new website and décor. • Developed and launched the business’s first social media presence. • Created Facebook campaigns. • Revitalised the branding via designing a new à la carte menu, advising on new website and décor.

Digital Marketing Intern

• Jun 2014 - Aug 2014

• Created content & marketing calendars and competitor audit reports for two food and beverage clients on several social media platforms. • Performed daily comment monitoring and weekly KPI’s for three clients. • Updated and attended various client meetings. • Produced content for a website, basic critique and wrote a blog. • Created content & marketing calendars and competitor audit reports for two food and beverage clients on several social media platforms. • Performed daily comment monitoring and weekly KPI’s for three clients. • Updated and attended various client meetings. • Produced content for a website, basic critique and wrote a blog.

Sales Associate (Part time)

• Feb 2014 - May 2014

Event Coordinator

• Sep 2013 - Oct 2013

I displayed excellent proactive organisational, prioritizational and administrative skills through my internship in Hong Kong. I was promoted to Event Coordinator to organise Asia IP’s 2013 Annual Award Gala Dinner in Vietnam. • I was in charge of most aspect of the 2013 Asia IP Awards Gala Dinner in Vietnam. • Corresponding and choosing which hotel in Hanoi to hold the event, selling the tickets, attaining guest presenters, finding a photographer. • Organize the marketing materials- backdrop, event programme, awards, certificates, post event follow up and invoices. • Email Marketing to Law firms in Asia • Understanding Hong Kong business culture & the print industry. • Communicating with a range of people from many different cultures requires versatility within the different situations, good communication, restraint and perspective. Show less

Internship

• Jun 2013 - Aug 2013

I facilitated media events, met with existing clients and contacted potential luxury brand advertisers. I have excellent communication skills via email, telephone and face to face interactions. • Research and contacting advertisers within the luxury brand industry to enhance and update the magazines database • Attended client meetings, PR and launch events. • Created an event proposal for Clé de Peau Beauté, beauty brand. • Helped organize media events, which then become a six-page spread in the magazine. • Implement a structural admin & invoice system that could be easily understood by all. • Syncing the paper and electronic database in order to remind advertisers of outstanding payments, required great organization skills and methodology. Show less

Assistant Manager

• Sep 2012 - Jun 2013

I successfully created and carried out a direct marketing promotion for The Bamboo Restaurant, which ultimately won the national title of Best Chinese Restaurant in South West 2012. • In a SME firm one truly requires great organisation, prioritisation, flexibility and multi-tasking in many different areas of expertise. • HR – participating in inductions, fire safety training, health and safety, upholding company standards and expectations with all new employees, attending employment law seminars and ensuring the policies are up to date. • Marketing - entering in the Legacy of Taste competition, creating strategies to best gain interest and votes. Designing, printing and managing all direct marketing materials, and informing the staff of their role. • Accounting - inputting weekly takings & expenditures, calculating employee wages and dealing with suppliers. • Updating the manager on my performance and offering suggestions, as displaying one's own initiative. • Creating rapport with the employees as well as understanding their capabilities to optimize service efficiency and customer satisfaction. Show less

Supervisor

• 2009 - 2010

After working as a waitress for 2 years, i was later promoted to a Supervisor. • Responsible for balancing the cash and guaranteeing the takings were correct. • Meeting demand for sudden influxes of customers, which occurs often in the catering business. • Maintaining strong interpersonal skills, friendliness and politeness, as well as a good memory to learn the regulars’ beverage and food of choice. After working as a waitress for 2 years, i was later promoted to a Supervisor. • Responsible for balancing the cash and guaranteeing the takings were correct. • Meeting demand for sudden influxes of customers, which occurs often in the catering business. • Maintaining strong interpersonal skills, friendliness and politeness, as well as a good memory to learn the regulars’ beverage and food of choice.