Experience

Savage

• United States
• Transportation, Logistics and Storage
• 400 - 500 Employee

• Business Process Coordinator

  • Feb 2019 - Present



SecurityNational Mortgage Company

• United States
• Financial Services
• 500 - 600 Employee

• User Administration Project Coordinator

  • Oct 2015 - Aug 2018

  Project Coordinator (October 2017 – 2018)User Administration Specialist (October 2015 – October 2017)• Promoted from User Admin Specialist to Project Coordinator• Worked with internal departments and external vendors to set up processes that are compliant with company policies• Created process documentation • Assisted the User Admin department with project management and administrative duties• Created job aids with step-by-step procedures for the User Admin team• Set up new hires with login access to mortgage software and training based on their job function and department. Terminated all login access immediately upon an employee leaving the company• Managed employee access in all applicable mortgage software including: DU, LP, Encompass, FHA Connection, credit vendors, and investors• Troubleshooted mortgage related software errors and resolve as quickly as possible



W.J. Bradley Mortgage Capital, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Document Review Specialist

  • 2009 - 2012

  • Stacked and audited signed loan documents for accuracy and completeness • Reviewed and cleared outstanding pre-funding loan conditions, and created and followed up on additional conditions as needed• Communicated with the loan officer, processor, and title company to let them know what was required to complete the loan and the deadlines that were set• Kept detailed notes in the loan log so internal employees knew the current status, expectations, and communications that had taken place• Stayed updated with ongoing changes to loan types, state regulations, and investor requirements



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Administrative Assistant

  • 2000 - 2008

  • Ran reports through excel and access • Ordered supplies and paid invoices• Maintained scanning equipment and coordinated with the Technology Support Group for service• Applied credit adjustments for accounts with exceptions as directed by the Finance department• Conducted special audits on packages to make sure customers were billed correctly• Supported part-time supervisors in Utah, Idaho, and Nevada in the Revenue Recovery Department • Ran reports through excel and access • Ordered supplies and paid invoices• Maintained scanning equipment and coordinated with the Technology Support Group for service• Applied credit adjustments for accounts with exceptions as directed by the Finance department• Conducted special audits on packages to make sure customers were billed correctly• Supported part-time supervisors in Utah, Idaho, and Nevada in the Revenue Recovery Department