Experience

Globetrotter Corporate Travel

• Travel Arrangements
• 1 - 100 Employee

• Corporate Travel Manager

  • Feb 2016 - Present

  Multi Skilled Travel Agent. Book Domestic and International (point to point) trips for variety of corporate clients. • Planning corporate travel for business executives. • Planning movements for FIFO Shutdown projects for up to 250 pax. • Client management, setting realistic expectations, consistent and concise communication, delivering honest and empathic client interaction, listening to feedback, following up and solving any complaints. • Using critical thinking to solve urgent travel situations. • Managing queues for example airline schedule changes and ticketing queues • Issuing and reissuing tickets



HRG

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Corporate Travel Consultant

  • Jul 2013 - Feb 2016

  I took part in an internal work program for Aspiring Leaders which allowed me to further grow my leadership skills and become a better team member and mentor. With this training and also the support from my manager I was able to be her stand in when she was out of the office. • Planning corporate travel for business executives domestically. • Manage a dedicated client portfolio • I used GDS, Viewpoint and Smartpoint. • Issuing and Reissuing domestic tickets; (Rapid Reprice knowledge also) • Basic knowledge of Gemini invoicing tool. • Managing queues for example airline schedule changes and cancellations



Quest Apartment Hotels

• Australia
• Hospitality
• 300 - 400 Employee

• Receptionist Administrator - Reservations

  • Jul 2012 - Jun 2015

  Front office receptionist + Manager • Maintain rapport with both suppliers and clients • Handle customer requests through phone and email correspondence • Meeting set sales targets. • Educate and up-sell products to consumers • Liaising with third party suppliers Front office receptionist + Manager • Maintain rapport with both suppliers and clients • Handle customer requests through phone and email correspondence • Meeting set sales targets. • Educate and up-sell products to consumers • Liaising with third party suppliers



Nomads Backpackers Hostel

• Australia
• Restaurants
• 1 - 100 Employee

• Reservations Agent + Travel Desk

  • Jul 2011 - Jul 2012