Experience

Novotel Auckland Airport

• New Zealand
• Hospitality
• 1 - 100 Employee

• Accounts Receivable Clerk & Reservation Supervisor

  • Feb 2022 - Present



Ibis Budget Auckland Airport

• Auckland, New Zealand

• Assistant Manager (Front Office) & Guest Relations Agent

  • Feb 2019 - Apr 2022

  As a Front Office Duty manager, I ensure that Front Office Department shifts are run efficiently, providing outstanding guest services, assisting all Front Office staff and maintaining a calm, professional environment at all times. Monitoring daily arrivals and action special requests from VIP guests and ensuring that their stay goes smoothly. Checks and maintains cleanliness of lobby, public areas and Front Office work environment. Monitoring Trust-You feedback platform and controlling hotel inventory through data web to improve operations on busy days. Training new staff members within Front Office with using Opera system and ensuring that they enhance the brand standard and productivity. I assign and approve Duty roster for all Front desk staffs. I professionally handle and proactively attend to any challenges that guests have during their stay and I try my best to find a win-win situation and ensuring guest satisfaction. Perform other duties such as assisting Reservations with group bookings, creating proposals & contracts, sending invoices, group confirmations and entering Rooming list on Opera. Co-ordinates with on-site restaurant in regards to group meal inquiries and ensuring that all necessary paperwork is actioned before they arrive. I make use of every opportunity to market/upsell hotel facilities to increase revenue for the hotel. Show less



Novotel Auckland Airport

• New Zealand
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • 2015 - 2017

  As a Food & Beverage Attendant, I handled reservations, greeting customers, taking orders, bringing dishes, and cleaning tables. I proactively handle customer complaints and special requirements ensuring guests are served in a professional and timely manner. Follow hygienic food and beverage handling procedures. I am responsible for providing details about select menu items, describing any special being offered by the restaurant whilst working well under pressure and multi-tasking within the Square Bar & Restaurant on Morning/Dinner/Graveyard shifts. I communicate dietary requirements with the Kitchen Department and ensuring that the team members within the restaurant are aware as well. I take every opportunity to upsell specials or beverages while engaging with guests in the Square Bar Restaurant to maximize revenue. Show less