College Student

• Jan 2021 - Present

Residential Property Manager

• Oct 2017 - Present

Administrative Assistant

• Feb 2021 - Sep 2021

Laid Off Laid Off

Consumer Sales Representative

• Jan 2021 - Feb 2021

Real Estate Telesales

• Aug 2020 - Nov 2020

I sold, setup and modified home warranties and additional coverage options of home warranties. I also used my problem solving and troubleshooting techniques to assist customers. I was laid off. I sold, setup and modified home warranties and additional coverage options of home warranties. I also used my problem solving and troubleshooting techniques to assist customers. I was laid off.

Cashier

• Feb 2020 - Jul 2020

I scan barcodes on grocery items, housewares, clothing, floral arrangements and various other items for customers. I process cash, check, credit and debit card payments as well as coupons. I advise customers on where to find items in the store and answer any other questions for the customer. I scan barcodes on grocery items, housewares, clothing, floral arrangements and various other items for customers. I process cash, check, credit and debit card payments as well as coupons. I advise customers on where to find items in the store and answer any other questions for the customer.

Customer Relation Specialist and Copper Assignment Assistant

• Jun 2018 - Jul 2019

Customer Relation Specialist*Processed payments for customers, answered their questions, set up new accounts at two different office locations in a walk-in environment.*Balanced my cash drawer daily at the end of my shift when working at the front counter.* Scheduled Technician service calls to the customer's home to resolve any technical issues with the service.Copper Assignment Assistant*Used the DMS Switch to manually program a new copper phone service set up when the other system, (Unicorn) USHA, would not program the new copper phone service, add and delete phone features, determine the issue of a copper phone line issue, and to change line equipment.*Used USHA, Mediation, and System Administration to check for daily new copper installations for phone and DSL service, check for daily copper disconnects, and to free up line equipment and copper pairs which would also be used to update in the billing system.*Sent emails or made phone calls to the Field Maintenance Service Technicians with the copper phone or DSL information to resolve the problem.I was laid off in July 2019.

Credit and Collections Agent

• Jun 2017 - Jun 2018

*Received incoming and outbound calls via an automated dialing system to process payments for WOW! services of telephone, cable, and internet.*Assisted customers with questions and technical issues.*Updated the customer's account information (i.e. email, phone number, email address, and payment method).*Transferred customers to the correct department, if other services were required.

Expert Event Reservationist

• Jun 2015 - Jun 2017

Expert Event Reservationist *Received incoming calls to schedule conference calls for customers and Sales Representatives. *Collaborated with Team Leads and other Reservation agents in India as well as the United Stated using MS Lync and MS Outlook to complete email request via Salesforce. *Upsold products and services to customers. *Resolved any issues/problems that the customer or Sales Representative was experiencing at the time whether it was in regards to a call that was at the moment taking place or a reservation scheduling error. *Proactively assisted other Reservations Agents with training, questions, and projects.

Receptionist and Bookkeeper

• Jun 2009 - Jun 2015

*Maintained and set up new customer accounts using Ledger Cards. *Maintained and updated the tax book daily for monthly record keeping. *Filed away old accounts that were on Ledger Cards. Filed away Work Order Forms and Rent Cards as well. *Prepared and delivered bank deposits. *Received incoming phone calls from customers and the company owners. *Using a two-way radio with multiple channels, reached out to the propane delivery drivers and my service technician to provide them with directions to the customer's house, pricing, instructions about what service needs to be provided, and product information if needed. *Assisted walk-in and phone customers with questions, payments, sales, and ordering parts. *Provided information to customers with local community assistance programs in each city. *Balanced my cash drawer daily.