Human Resources Manager

• Apr 2023 - Present

Human Resources Director

• Sep 2021 - Mar 2023

As an experienced business professional, I have provided leadership, insight, and mentoring to newly hired employees, equipped them with the knowledge of various company programs, and managed the hiring, termination, and suspension of all staff including managers, physicians, and physician assistants. I have effectively managed and approved clinical revenue and budgets, set goals for managers to reach, set expectations for providers, and evaluated their performance, revenue, and patient… Show more As an experienced business professional, I have provided leadership, insight, and mentoring to newly hired employees, equipped them with the knowledge of various company programs, and managed the hiring, termination, and suspension of all staff including managers, physicians, and physician assistants. I have effectively managed and approved clinical revenue and budgets, set goals for managers to reach, set expectations for providers, and evaluated their performance, revenue, and patient satisfaction surveys. Additionally, I have negotiated health plan reimbursement rates, ensured credentialing and contracting were managed accordingly, overseen the collection, the overhead cost, and the expected profit, and managed payroll for three medical offices consisting of 197 employees. My extensive skills and expertise have enabled me to successfully oversee and manage various business operations, resulting in the efficient functioning and growth of organizations. Show less As an experienced business professional, I have provided leadership, insight, and mentoring to newly hired employees, equipped them with the knowledge of various company programs, and managed the hiring, termination, and suspension of all staff including managers, physicians, and physician assistants. I have effectively managed and approved clinical revenue and budgets, set goals for managers to reach, set expectations for providers, and evaluated their performance, revenue, and patient… Show more As an experienced business professional, I have provided leadership, insight, and mentoring to newly hired employees, equipped them with the knowledge of various company programs, and managed the hiring, termination, and suspension of all staff including managers, physicians, and physician assistants. I have effectively managed and approved clinical revenue and budgets, set goals for managers to reach, set expectations for providers, and evaluated their performance, revenue, and patient satisfaction surveys. Additionally, I have negotiated health plan reimbursement rates, ensured credentialing and contracting were managed accordingly, overseen the collection, the overhead cost, and the expected profit, and managed payroll for three medical offices consisting of 197 employees. My extensive skills and expertise have enabled me to successfully oversee and manage various business operations, resulting in the efficient functioning and growth of organizations. Show less

Director of Operations/ HR Manager

• Dec 2018 - Sep 2021

As the Director of Operations, my role was to conduct risk assessments to identify and control environmental and safety risks, which in turn reduced injuries and costs to the organization. I analyzed potential risks to assets, earning capacity, and the organization's success and took appropriate actions to resolve any concerns. Working closely with key stakeholders, I created a successful consumer lending risk management program based on the identification of compliance risks and controls… Show more As the Director of Operations, my role was to conduct risk assessments to identify and control environmental and safety risks, which in turn reduced injuries and costs to the organization. I analyzed potential risks to assets, earning capacity, and the organization's success and took appropriate actions to resolve any concerns. Working closely with key stakeholders, I created a successful consumer lending risk management program based on the identification of compliance risks and controls. Additionally, I appraised, forecasted, and determined conditions and strategies to achieve our goals and objectives. I monitored payroll, credit card purchases, and invoicing to prevent financial errors and prepared accounting transactions and documents, updating procedures for management. I established and oversaw the implementation of successful budgeting and accounting systems to improve efficiency and reduce costs. Finally, I served as a liaison between certain departments to implement new improvement plans and changes. My high-level management role involved assessing risks, implementing solutions, and establishing efficient systems to ensure the organization's success. Show less As the Director of Operations, my role was to conduct risk assessments to identify and control environmental and safety risks, which in turn reduced injuries and costs to the organization. I analyzed potential risks to assets, earning capacity, and the organization's success and took appropriate actions to resolve any concerns. Working closely with key stakeholders, I created a successful consumer lending risk management program based on the identification of compliance risks and controls… Show more As the Director of Operations, my role was to conduct risk assessments to identify and control environmental and safety risks, which in turn reduced injuries and costs to the organization. I analyzed potential risks to assets, earning capacity, and the organization's success and took appropriate actions to resolve any concerns. Working closely with key stakeholders, I created a successful consumer lending risk management program based on the identification of compliance risks and controls. Additionally, I appraised, forecasted, and determined conditions and strategies to achieve our goals and objectives. I monitored payroll, credit card purchases, and invoicing to prevent financial errors and prepared accounting transactions and documents, updating procedures for management. I established and oversaw the implementation of successful budgeting and accounting systems to improve efficiency and reduce costs. Finally, I served as a liaison between certain departments to implement new improvement plans and changes. My high-level management role involved assessing risks, implementing solutions, and establishing efficient systems to ensure the organization's success. Show less

Office Operations Manager

• 2015 - 2018

As a Front Office Operations Manager, I was an expert in managing clinical schedules, budgets, and negotiations with insurance providers. I developed strong relationships with healthcare providers to sustain a solid referral pipeline and improve profitability. I also supervised day-to-day operations while communicating policies and procedures maintained electronic record management systems, and consulted with clinicians to develop business strategies. My exceptional interpersonal skills and… Show more As a Front Office Operations Manager, I was an expert in managing clinical schedules, budgets, and negotiations with insurance providers. I developed strong relationships with healthcare providers to sustain a solid referral pipeline and improve profitability. I also supervised day-to-day operations while communicating policies and procedures maintained electronic record management systems, and consulted with clinicians to develop business strategies. My exceptional interpersonal skills and active listening abilities allowed me to effectively interact with physicians, patients, and employees. With my experience in driving growth and delivering results, I proved to be an ideal candidate for any business seeking a dynamic and accomplished leader. Show less As a Front Office Operations Manager, I was an expert in managing clinical schedules, budgets, and negotiations with insurance providers. I developed strong relationships with healthcare providers to sustain a solid referral pipeline and improve profitability. I also supervised day-to-day operations while communicating policies and procedures maintained electronic record management systems, and consulted with clinicians to develop business strategies. My exceptional interpersonal skills and… Show more As a Front Office Operations Manager, I was an expert in managing clinical schedules, budgets, and negotiations with insurance providers. I developed strong relationships with healthcare providers to sustain a solid referral pipeline and improve profitability. I also supervised day-to-day operations while communicating policies and procedures maintained electronic record management systems, and consulted with clinicians to develop business strategies. My exceptional interpersonal skills and active listening abilities allowed me to effectively interact with physicians, patients, and employees. With my experience in driving growth and delivering results, I proved to be an ideal candidate for any business seeking a dynamic and accomplished leader. Show less

Warehouse Operations Manager

• 2011 - 2015

During my time as the Business Manager, I revolutionized operations with strategic organizational processes, taking customer service to new heights. My innovative approach to warehouse design maximized space for stock while ensuring high-volume traffic areas remained unimpeded. With my expert communication skills, I established and nurtured relationships with customers, vendors, and transport companies alike, consistently delivering the utmost professionalism to solve problems. I solidified… Show more During my time as the Business Manager, I revolutionized operations with strategic organizational processes, taking customer service to new heights. My innovative approach to warehouse design maximized space for stock while ensuring high-volume traffic areas remained unimpeded. With my expert communication skills, I established and nurtured relationships with customers, vendors, and transport companies alike, consistently delivering the utmost professionalism to solve problems. I solidified supplier relationships through clear alignment and mutual goal delivery. My sharp performance metrics and objectives defined accountabilities, executed strategy, and delivered on high-profile, complex projects with internal teams. My adept management of delivery routes and schedules ensured accurate delivery times, time and time again. Show less During my time as the Business Manager, I revolutionized operations with strategic organizational processes, taking customer service to new heights. My innovative approach to warehouse design maximized space for stock while ensuring high-volume traffic areas remained unimpeded. With my expert communication skills, I established and nurtured relationships with customers, vendors, and transport companies alike, consistently delivering the utmost professionalism to solve problems. I solidified… Show more During my time as the Business Manager, I revolutionized operations with strategic organizational processes, taking customer service to new heights. My innovative approach to warehouse design maximized space for stock while ensuring high-volume traffic areas remained unimpeded. With my expert communication skills, I established and nurtured relationships with customers, vendors, and transport companies alike, consistently delivering the utmost professionalism to solve problems. I solidified supplier relationships through clear alignment and mutual goal delivery. My sharp performance metrics and objectives defined accountabilities, executed strategy, and delivered on high-profile, complex projects with internal teams. My adept management of delivery routes and schedules ensured accurate delivery times, time and time again. Show less

Certified Medical Assistant

• 2007 - 2011

As a Certified Medical Assistant, I have a proven track record of success in relaying patients' and physicians' messages to ensure efficient and effective treatment. My ability to assess, document, and monitor vital signs in the outpatient setting has contributed to the successful care of numerous patients. I am a skilled organizer, able to keep charts, documents, and supplies organized and readily available to maintain team productivity. I take pride in preparing treatment rooms to the highest… Show more As a Certified Medical Assistant, I have a proven track record of success in relaying patients' and physicians' messages to ensure efficient and effective treatment. My ability to assess, document, and monitor vital signs in the outpatient setting has contributed to the successful care of numerous patients. I am a skilled organizer, able to keep charts, documents, and supplies organized and readily available to maintain team productivity. I take pride in preparing treatment rooms to the highest standards of cleanliness and have a strong commitment to following established procedures for maintaining and cleaning medical equipment. My experience in triaging patients by the severity of their medical complaints has been invaluable to the office's overall operations. Show less As a Certified Medical Assistant, I have a proven track record of success in relaying patients' and physicians' messages to ensure efficient and effective treatment. My ability to assess, document, and monitor vital signs in the outpatient setting has contributed to the successful care of numerous patients. I am a skilled organizer, able to keep charts, documents, and supplies organized and readily available to maintain team productivity. I take pride in preparing treatment rooms to the highest… Show more As a Certified Medical Assistant, I have a proven track record of success in relaying patients' and physicians' messages to ensure efficient and effective treatment. My ability to assess, document, and monitor vital signs in the outpatient setting has contributed to the successful care of numerous patients. I am a skilled organizer, able to keep charts, documents, and supplies organized and readily available to maintain team productivity. I take pride in preparing treatment rooms to the highest standards of cleanliness and have a strong commitment to following established procedures for maintaining and cleaning medical equipment. My experience in triaging patients by the severity of their medical complaints has been invaluable to the office's overall operations. Show less