Experience

Stillwater Marine Service

• United States
• Maritime Transportation
• 1 - 100 Employee

• Chief Operations Officer

  • Aug 2019 - Present



Crowley

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Contracts Administrator

  • Feb 2015 - Nov 2018



Connecting Ties Inc

• United States
• Mental Health Care
• 1 - 100 Employee

• In-Home Caregiver

  • Jan 2013 - Feb 2015

  Provide 24 hour support and care for disabled clients, including preparing meals, household cleaning, laundry, assist with hygiene, clothing/footwear, and medication administration. Responsible for providing safe transportation to appointments, activities, and work. Maintain logs of all activity in hourly increments, as well as logs for medical necessities, food/drink consumption, and behaviors. Demonstrate stability, patience, and mentorship through all aspects of care for all disabled clients worked with. Create and implement new methods for creating independence and responsibility for disabled clients. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Contracts Administrator

  • Oct 2009 - Apr 2012

  Worked with and provides support to both Construction Managers and the General Contractors for Remodel, Mechanical Services, and Special projects on WalMart, Sams, and WalMart Neighborhood Market stores. Works with and creates contract documents for said projects. Documents managed/created/verified for accuracy and compliance include contracts, contractor insurance and licenses, building permits, budget summaries, subcontractor lists, bid forms, payment and performance bonds. The following roles were met with compliance:  Managed projects to ensure all legally required documentation was received for Remodel, Mechanical Services, and Special projects on WalMart, Sams, and WalMart Neighborhood Market stores.  Provide customer service which exceeded job expectation to business partners, both internal and external.  Assisted in the presentation and development of a PowerPoint presentation on sustainability at department meeting.  Devised method for Construction Managers to electronically sign payment applications/invoices in portable document format, in an effort to streamline a process newly implemented of submitting payment requests online. Show less



Teletech Inc.

• IT Services and IT Consulting
• 100 - 200 Employee

• Hewlett Packard Executive Case Manager,

  • Apr 2008 - Aug 2009

  Monitored customer accounts and provided resolution for customers who had encountered negative experiences with HP Customer Service, HP technical support, or both. Numerous awards received, including the Teletech 2008 Top Customer Service Award. Due to excellent customer service, good judgment in problem resolution, and strict policy/procedure adherence, upper management requested a transition into additional responsibilities. The following roles were met with compliance:  Managed customer accounts with escalated situations.  Since July 2008, responsible for training the new hires to case management.  Authored and executed all training material used to train new case managers.  Assigned to a special team to test software upgrades to Hewlett Packard’s database network and provide feedback.  Prepared reports to illustrate the achievements of the Case Management team in Springfield, MO. Show less