April Petroski

Project Management Specialist Digital Mail Solutions at Canon Business Process Services
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Contact Information
us****@****om
(386) 825-5501
Location
Wilkes-Barre, Pennsylvania, United States, US

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Cherry Robinson

Whip smart, action oriented, consumer centric manager, best describes April. She directs complex projects in a fast moving environment and still finds time to participate in many charitable endeavors that support her community. All whilst maintaining an incredible sense of humor!

Kim Holland

I would highly recommend April. She has great communication skills and is always willing to help team members of all sorts. ex quality and production.

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Credentials

  • CUSTOMER SERVICE EXCELLENCE
    Canon Business Process Services
    Apr, 2022
    - Oct, 2024
  • GREEN Associate Certification
    Canon Business Process Services
    Apr, 2022
    - Oct, 2024

Experience

  • Canon Business Process Services
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Project Management Specialist Digital Mail Solutions
      • Apr 2022 - Present

      Responsible for overseeing successful operation start up at a client site to ensures sure development, planning, training, transition, deliver, & execution of overall site implementation is successful while exhibiting excellent customer service. Responsible for overseeing successful operation start up at a client site to ensures sure development, planning, training, transition, deliver, & execution of overall site implementation is successful while exhibiting excellent customer service.

  • Self Employed
    • Real Estate
    • 1 - 100 Employee
    • Project Management/Alternate Complaint Resolution/Fundraising/Event Planning
      • Sep 2015 - Present

      Expert at planning and delivering a wide range of skills including management development training, project management, alternate complaint resolution and fundraising Expert at planning and delivering a wide range of skills including management development training, project management, alternate complaint resolution and fundraising

  • Process Technologies & Packaging
    • Germany
    • Machinery Manufacturing
    • Sr Manager Customer Service/Project Management
      • Jul 2021 - Apr 2022

    • Customer Service/project manager
      • Feb 2021 - Jul 2021

    • Project Manager
      • Jul 2018 - Feb 2021

  • Maximus Federal Services, Inc.
    • Advanced Hearing Operations Manager
      • Jun 2016 - Jul 2018
  • Navient
    • United States
    • Financial Services
    • 700 & Above Employee
    • Corporate Compliance – Business Development and Pricing and Disclosure Control
      • 2014 - Sep 2015

      Implemented a Business Development Compliance Group (includes Sales and Marketing, Social Media, Web Strategy, Department of Education Servicing and Corporate Communications) for Navient (a sub company created during the Sallie Mae split). Develop Compliance Framework, Risk Assessment, Control Testing and monitoring along with Communication Approval Flows. Implemented a Business Development Compliance Group (includes Sales and Marketing, Social Media, Web Strategy, Department of Education Servicing and Corporate Communications) for Navient (a sub company created during the Sallie Mae split). Develop Compliance Framework, Risk Assessment, Control Testing and monitoring along with Communication Approval Flows.

  • Sallie Mae
    • United States
    • Financial Services
    • 700 & Above Employee
    • Corporate Compliance Business Line of Support Servicing
      • Dec 2008 - May 2014
    • Office of the Customer Advocate (OCA), Director
      • 2007 - 2008

      Represented the legal department and Office of the CEO in fielding incoming calls from Sallie Mae clients, borrowers, guarantors, lenders, etc.) relative to information, lawsuits, credit bureau activity and research on account balance disputes, state and federal laws and enforcement of notes. Coordinated fundraising events, trips and employee functions as a member of the Recreation Club for 10 years. Served on the March of Dimes and Cancer Society Walk Committees, soliciting for teams, sponsors and donations. Volunteer for over 15 years for the Wilkes-Barre Triathlon, earning the David Kramer Volunteer Award. Supervised the internal Internet group to develop user-friendly procedures and high quality responses to customer base that accessed current web site for information.Founding Member and Training Chairman of the National Ombudsman Caucus that is an agent of fair practice, education and resolution in the student loan industry. Show less

    • Corporate Borrower Services, Manager
      • 1998 - 2007

    • Process Control Analyst
      • 1996 - 1998

      Audited and completed process reviews for all departments in PA Servicing. Reviewed policies and process to ensure compliance, monitored process efficiency and made recommendations to improve the output of the department.

    • Reject Control Analyst/Technical Representative
      • Sep 1991 - 1996

      Reviewed Returned Claims for discrepancies and penalties, identifed errors and provided feedback to appropriate areas.

Education

  • Wilkes University
    Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
  • Wilkes University
    Master of Business Administration - MBA, Management, Marketing and Finance

Community

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