Experience

Intelligent Audit

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Director- Global Implementations

  • Jul 2020 - Present

  Responsible for managing the Implementation Project Managers and Customer Projects for Intelligent Audit, globally. I work with global Implementation Associates to ensure implementations are on task and working within the global process. I also serve to communicate known challenges and report issues pertaining to the implementation process to Senior Management. Additional responsibilities include developing the implementation process and training Implementation Associates on the process as it evolves.

• Senior Project Manager-Implementation

  • Oct 2019 - Jul 2020

  Senior Project Manager responsible for end to end Implementation of clients to Freight Audit services. Taking leadership of project from, project planning up to hand over.



nVision Global Technology Solutions, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Global Manager of Implementation

  • Sep 2016 - Oct 2019

  I lead the global teams accountable for project management and the implementation process for nVision’s customers worldwide. I work with regional leaders to ensure implementation teams are on task and working within the Global process. Additionally, I am responsible for: Ensuring that regional teams follow implementation processes and guidelines as defined and ensuring that projects stay in scope, serving as the escalation point for concerns pertaining to the implementation phase, communicating known challenges and reporting issues pertaining to the implementation process to Senior Management, and working with Implementation teams to ensure adequate training is achieved as new processes are established..

• Implementation Project Manager

  • Apr 2014 - Sep 2016

  Managing end to end implementations of Freight Audit services. Taking leadership from project planning, up to hand over, writing instructions and training of operational teams. Managing internal and external customer expectations. Leading the initiatives of delivering complex value added solutions and managing implementations and special projects with and for Customers.



Data2Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Account Coordinator III

  • Dec 2003 - Apr 2014

  I was tasked with training the European staff and implementing new clients on the EU side of our business. My day to day role included working with clients whose business resided in the EU, APAC, US and Latin America regions of the world. My role included processing within the guidelines for each world area above. For this globally diverse client base I monitored the overall process, and assisted in client/carrier issues as required, ensuring customer satisfaction. I also assisted in special client projects and mentored associates as required.



April's Home Daycare

• Business Owner

  • Jun 1997 - Jun 2001

  Owned and operated a registered home daycare . There were as many as eight children attending at a time. I had both infant and pre-school attendees with a full pre-school curriculum provided for that age group. I handled all aspects of the business including but not limited to: administrative, clerical, human resources and records keeping. Owned and operated a registered home daycare . There were as many as eight children attending at a time. I had both infant and pre-school attendees with a full pre-school curriculum provided for that age group. I handled all aspects of the business including but not limited to: administrative, clerical, human resources and records keeping.



Sears Termite and Pest Control

• Customer Account Manager

  • Jan 1996 - Jun 1997

  Duties included answering incoming and making outgoing customer calls, scheduling and confirming customers for service, retaining renewals for service and handling customers concerns and or problems. I also mentored and trained several new hire employees on their job duties as a customer service employee. Duties included answering incoming and making outgoing customer calls, scheduling and confirming customers for service, retaining renewals for service and handling customers concerns and or problems. I also mentored and trained several new hire employees on their job duties as a customer service employee.