Experience

NOVO Properties

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • ene. de 2021 - - actualidad

  I am responsible for contract support through facilities management expertise to the operations of Cornerstone, a safe housing program, I’m the chief communicator to staff and residents, Supervise the Maintenance Technician for the daily maintenance of the building, Ensure the building and each space within support DASH’s mission by providing a safe, comfortable place to live and work, Ensure that a State approved preventative maintenance program for all areas of the building is in place, Provide ongoing safety & OSHA training with DASH team (as needed and required), Keep building equipment and infrastructure functional and efficient, Serve as the point of contact for vendors, contractors and building issues as they arise., Establish and manage cost-effective relationship with supply vendors and contractors for work that cannot be performed through internal staff resources. Perform routine maintenance tasks in accordance with DASH safety policy and procedures, Respond to service request tickets, Routine inspection and servicing of all building equipment, common area amenities, telephone/Internet, elevators, fire alarm, generators, HVAC, plumbing, doorway access, security cameras, grease trap, inventory build-up. Conduct resident certification and recertification processes, manage the entire end to end recertification process of residents, Investigate and resolve resident & staff complaints, Prepare and maintain vacancy report. Work with the external property management firm to ensure that there is accurate tracking, and management of all DASH contracts and service agreements, vendor files, certificates of insurance, utility expenses to ensure this information is current and that underlying procedures are being followed



S.L. Nusbaum Realty Co.

• United States
• Real Estate
• 200 - 300 Employee

• Community Manager

  • sept. de 2019 - ago. de 2021



AACMI

• France
• Manufacturing

• Assistant Property Manager

  • abr. de 2018 - sept. de 2019



Microsoft C/O CBRE

• Facilities Manager

  • abr. de 2015 - sept. de 2019

  Manage facilities staff and ensure continuous service to building(s).Directly oversee conference services and facilities operations, food services, reception, mailroom, janitorial, parking, space planning/allocation, construction and renovation projectsWork with appropriate staff members/building engineers and vendors to resolve any issues. Respond to tenant/client requests promptly and assist in answering tenant/client questions and resolving tenant/client concernsImplementation/organization of employee/office moves. Manages expenses within approved budgetServe as primary contact for tenant maintenance requests. Coordinate, review, and monitor maintenance/service requests, distributing and closing out work orders as required. Perform property inspections and tours as may be necessaryPlan/organize internal and building to building moves. Involved with the selection of movers and other necessary vendors. Liaison to various in-house support groups for moves. Ensures that floor plans and seating assignments are accurately represented in space management systemResponsible for ensuring all office/systems furniture is functional, in good condition and conforms to set standards. Monitors furniture stocks and supplements/reduces as needed. Oversees and audits all furniture installations and reconfigurationsPerform regular “sweeps” of the workspace(s) to identify areas, items, equipment, and materials in need of repair, replacement or upgrade taking necessary steps to correctInitiate vendor negotiations, the selection of contract service providers and the day-to-day monitoring of vendor performance to assure full compliance with contractsCoordinate maintenance programs relating to the interior and exterior of the property as well as fire, life, safety and other safety programs for assigned propertyCreate reports and conduct analysis of data related to assessment of the property objectives, as requestedConduct space/asset Inventory audits



Chesapeake Innovation Center

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Manager

  • ene. de 2013 - abr. de 2015

  • Promoted from office manager to Operations Manager after one year of managing office and member logistics for this technology incubator located in Anne Arundel County.• Managed all logistics associated with a move to new facilities that more than doubled existing square footage and expanded incubator operations to include a Training and Conference Center and Executive Office Suites. • Partner with area Chambers of Commerce’• Conducts meetings with members/prospective clients.• Provide education on contracts to members, and potential clients.• Provide crisis intervention relating to operational/facilities management issues• Communicate regularly with members about on-site and community events/services through printed notices and flyers, bulletin board postings and a monthly site newsletter.• Led initiative with developer and leasing agent to develop all policies, procedures and forms for conference and executive office suites rental. Responsible for selling, booking and managing relationships for training center and executive office suites clients.• Instilled best practices in operations and facilities management for incubator staff and incubator clients by updating member handbook and creating incubator policies, procedures and emergency management manual. • Worked with marketing team, executive director and other shareholders to manage all logistics with various events for small and large groups.• Coordinated logistics, meetings and relationships for various constituents of the CIC, including Board Members, incubator members, sponsors and others in the Maryland-DC-Virginia region.• Responsible for all office and facilities management of the 9,000 square foot space, from inventory management to shared calendaring, client services and vendor coordination.



Delmarva Foundation

• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant

  • ago. de 2011 - jun. de 2012

  • Coordinated and managed relationships, HR intake processes and office management for this non-profit health care company in the tristate area.• Worked with a team to develop and implement employee policies and procedures• Organized meetings and conference calls, and acted as secretary for committee and board meetings• Started as admin- took in complaints for Medicare recipients- would summarize complaints, get Dr’s name- write summary – submit for medical records – file and give to nurse, case manager – so managed complaint through review process to nurse• Expanded role to include office management- inventory management and control, equipment maintenance, managed new employee building access and badge system, tracked building access by all employees, flagged any outliers – forwarded to security lead



Housing Opportunities Commission

• United States
• Individual and Family Services
• 200 - 300 Employee

• Assistant Property Manager (Temp)

  • oct. de 2009 - ene. de 2011

  • Follow up on referrals, conduct meetings with residents, refer residents to services, provide lease education and keep the Property Manager informed of significant developments related to lease violations and ongoing resident issues. • Provide direct assistance to residents in upholding lease obligations, specifically in the areas of budgeting, housekeeping, neighbor relations and landlord/tenant responsibilities.• Communicate regularly with residents about on-site and community events/services through printed notices and flyers, bulletin board postings and a monthly site newsletter.• Did all of purchase orders; Oversaw work flow, purchasing, staffing and tenant liaisons. • Did Reserve for placements- went through all work orders and receipts- through HUD is a list of items the company could – Identified reimbursable items in a unit, found checks and work orders, did spreadsheet and submitted to HUD for reimbursement for all of company’s more than 40 properties across Montgomery County, MD - capital reimbursement • Managed process for recertification of HUD approval for tenants, generating and tracking all tenant communications, meetings and document review.• Managed a staff of up to 20 contractors to fulfil= grass, snow removal, window replacement, punch outs, HVAC, painting, carpet, for move in and out services, as well as ongoing maintenance of properties• Oversaw maintenance process- did review of maintenance performance to improve performance of maintenance and repair work from employees and contractors – to improve delivery, scope and repairs of properties – • Managed multiple projects to timelines of anywhere from immediate to longer-term deadlines, for resolving tenant issues and for managing proper completion of maintenance and repairs, as well as HUD renewals for tenants and capital reimbursement• Worked with a variety of different people from various socio-economic backgrounds.



L&G Contractors

• United Kingdom
• Construction

• Office Manager

  • jun. de 2008 - oct. de 2009

  • Managed all aspects of this residential general contracting, construction and facilities.• Acted as primary point person for individuals seeking housing, connecting interested and qualified individuals to housing opportunities• Assisted CEO with management of staff of 10, including coordinating job site schedules, managing projects and timeline, managing bi-weekly payroll • Managed all HR process, policies and procedures, including creating the first employee manual for the company• Responsible for managing and reconciling company payroll, accounts payable, accounts receivable and yearly budget • Primary liaison and ombudsman for any work-related issues in the field, including arranging re-visits, addressing issues from the worker and escalating issues to President of company if needed.



Village in the Woods

• United States
• Real Estate
• 1 - 100 Employee

• Chief of Security

  • nov. de 1993 - may. de 2008

  • Village in the Woods Prince George's County - Riverdale, Maryland 11/1993 - 05/2008• Started as a security officer for this private police force, for housing and commercial jurisdictions in Prince George’s County- for 10 properties, housing developments and commercial jurisdictions in high-crime areas. Had police powers on properties- law enforcement badge. • Promoted to Chief of Security 2005: generated monthly report on arrests - 20 sheriffs worked under Chief of Security- staff of 35, administrative/ dispatch – rest security and special police officers • Instrumental in achieving a reduction in criminal complaints by 36% by increasing presence, making arrests, setting and enforcing rules helped reduce the crime rates on properties• Respond to complaint calls within jurisdiction • Responsible for conducting background checks on new employees • Developed and implemented policy and procedures – new policies/procedures- general handbook for officers, paperwork processes, court processes and consequences if no show, • Created a team of supervisors to oversee 4 squads= meetings with - Supervised a team of 6 supervisors and 55 officers.• Responsible for departmental budget of $700,000 – salaries of officers, equipment and training, facilities costs.• Designed and expanded training program for all security personnel. • Developed partnerships with Federal, State, and local law enforcement agencies, community businesses and educational leaders.• Established operational objectives and work plans and delegated assignments to subordinate managers;• Completed performance reviews each quarter, offering praise and recommendations for improvement.



Goldne Triangle, BID

• United States
• Advertising Services

• Project Manager

  • may. de 2004 - abr. de 2005

  • Designed to encourage safety and collaboration in targeted areas. • Managed process – for street cleaning, ambassadors-people that cleaned up (paid) and ambassadors, also paid – would walk 42 blocks or assigned to subway station, could assist people if they needed something - for cleaning, ambassador representation, tracked and reported on activities, maintained budget for uniform and supplies, payroll – training for new incoming employees • Responsible for hiring/training of employees• Developed and implemented the Emergency Preparedness Plan for "42 Block Business Improvement District".• Instrumental in establishing partnerships with clients and business leaders.• Organized community outreach events – did events with police department – parts in residential area – organize outreach to promote info on crime, what can you do, partnered with MPD to get information and put on events to get businesses information on who to call, processes, etc.• Supervised a team of 8 area managers and 50 associates.• Led initiative to develop and implement operational standards and processes across the entire district• Completed performance reviews each quarter, offering praise and recommendations for improvement.• Compiled and drafted weekly reports.



Tillman Protective Services

• Operations Manager

  • may. de 1998 - mar. de 2001

  • Responsible for company budget in excess of $1,000,000 • Managed more than 450 employees in Maryland- DC and Virginia- double checked payroll, met with property managers on contracts• Managed client relationships for the company with regular meetings with property managers• Managed a team of 12 account managers – make sure schedules completed for patrol, identify additional needed officers, • Accountable for the oversight of all company contracts. • Managed company operations for a staff of 450 personnel, to include officers, administrative staff and account managers• Utilized communication skills to rectify issues • Answerable for departmental administration (training, payroll, hiring/termination, etc.)