Experience

Museum of Illusions

• Croatia
• Entertainment Providers
• 1 - 100 Employee

• General Manager

  • Oct 2022 - Present



Discovery Place

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Director, Guest Sales

  • Dec 2021 - Oct 2022

  Plans and implements sales strategies to drive attendance and participation at the Discovery Place family of Museums including Discovery Place Science, Discovery Place Nature and Discovery Place Kids locations. Develops and maintains major client relationships, seeking to establish and renew annual partnership contracts. Directs the activities of the Manager, Guest Sales and works together to establish training protocols and sales strategies for the Guest Sales & Reservations team (Call Center) in order to meet revenue goals. Coordinates with departments across the organization to ensure seamless customer service for all groups. Show less



Discovery Place

• Charlotte, North Carolina Area

• Manager, Sales and Reservations

  • Aug 2017 - Jan 2022

  Essential Duties and Responsibilities: • Serves as Manager to Guest Sales and Reservations Associates. Typically a team of 4 a. Manages schedule, timesheet approval, and requests for time off of all Associates b. Provides sales team with contact for outbound calls as related to new exhibitions and films. c. Provides support to sales team by answering calls • Collaborates with Director in establishing the most realistic sales goals for the department. a. Prepares periodic sales reports showing sales volume. b. Tracks weekly progress of sales staff sales volume along with sales staff outbound calls, in order to find more productive use of time for staff. • Establishes and manages effective programs to compensate, coach, praise and train sales associates. a. Holds regular department meetings with sales staff for training purposes. b. Holds one on one meeting for coaching and professional development of staff. c. Provides ongoing training. • Educates sales associates on new films, programs and exhibition by providing tools and materials to make sales. • Manages yearly budget keeping close track of expenses. • Works with key clients and maintains critical relationships with schools and other organizations related to group sales. • Assists other departments within the organization to proof and prepare guides and manuals related to making sales. a. Works with Marketing to proof collateral material for group sales. b. Works with DPI in coordinating confirmation letters for new programming. • Monitors and evaluates the activities and products of the competition. Show less



Discovery Place Inc

• Charlotte, North Carolina Area

• Senior Guest Sales Associate

  • Dec 2014 - Aug 2017

  Serves as Supervisor to Guest Sales Associates. a. Manages schedule, timesheet approval and requests for time off of all Associates. b. Provides sales team with contacts for outbound calls as related to new exhibitions, films and other Museum programs. c. Answers phone calls and provides customer support as needed. d. Directs sales activities and reviews performance goals accordingly. e. Monitors call volume and queue wait times. f. Educates associates on new films, programs and exhibitions by providing tools and materials to make sales. • Establishes and manages effective programs to coach, praise and train sales associates. a. Holds regular department meetings with sales staff for training purposes. b. Holds one on one meeting for coaching and professional development of staff. c. Provides ongoing training. • Collaborates with Director in establishing the most realistic sales goals for the department. a. Prepares periodic sales reports showing sales volume. b. Tracks weekly progress of sales staff, sales volume, along with sales staff outbound calls, in order to find more productive use of time for staff. c. Implements strategic sales plans to accommodate corporate goals. d. Implements and monitors any sales competitions that are executed. • Manages yearly expense budget keeping close track of expenses. • Works with key clients and maintains critical relationships with schools and other organizations related to group sales. Show less



Discovery Place

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Guest Sales and Reservations Associate

  • Oct 2011 - Dec 2014

  • Maintain and provide exceptional customer service. a. Answer incoming calls to organization. b. Learn program materials and content. c. Sell and organize Museum visits, classes and programs for individuals and groups. d. Communicate and manage conflict resolution internally and externally. e. Interact with customers in a professional manner and provide the highest level of customer service. • Meet sales quotas weekly and monthly. a. Learn and effectively articulate exhibits and programs for all Museums in order to sell programs and increase sales opportunities. b. Accurately report weekly activities to supervisor. • Maintain client records with accurate data entry. a. Accurately input customer data into ticketing system. b. Accurately input customer data into sales marketing material. • Provide support to all DPI departments. a. Learn and effectively articulate exhibits and programs for all Museums in order to increase sales opportunities . b. Serve as liaison between multiple departments for external bookings. c. Maximize sales of featured exhibitions and films by using upsell techniques through outbound sales calls as assigned. d. Maximize upsell opportunities for Memberships, IMAX and other programs. Show less