Social Media & PR Intern

• Aug 2022 - Present

Social media manager, content creator, & public relations point person for the University of Michigan - Dearborn SOAR Program, supporting nontraditional students and adult learners in college education. Managing social media platforms, building engagement (+371%) and following (+150%) via social media, creative posting and sharing of content, content creation, student/faculty/alumni outreach, and communication, revamping website, fostering online presence, interviewing, producing bi-annual newsletter, taking photo/video content.

Blog Contributor

• May 2022 - Present

Student blogger for the Office of External Relations DearBORN ready website promoting student life and student experieces at the University of Michigan - Dearborn.

Communication Department Research Assistant

• Apr 2022 - Sep 2022

Assembled annotated bibliography for ICA submission PR paper. Audited paper for cited sources and edited mistakes. Identified potentially relevant quotes to include. Assembled tables and graphics for paper and presentation.

Office Manager

• Oct 2020 - Oct 2022

Coordinated operations for front office, responsible for patient records and accounts, processing billing and payments, verifying insurance and authorizations, marketing to physician offices, handling referrals, medical documentation, scheduling, and communication with patients. Controlled training and onboarding of new team members. Advised performance audits for office staff. Coordinated operations for front office, responsible for patient records and accounts, processing billing and payments, verifying insurance and authorizations, marketing to physician offices, handling referrals, medical documentation, scheduling, and communication with patients. Controlled training and onboarding of new team members. Advised performance audits for office staff.

Public Policy & Law Intern - Contracted Researcher

• May 2021 - Sep 2022

Oversaw public outreach for surveys, interviews, collaboration. Produced data collection, interpretation, presentation. Researched and developed legislation proposals for mental health initiatives. Orchestrated presentation of research to board members, stakeholders, legislators, and shareholders. Presented webinar series on integrated health care in Michigan. Administered webinar series on Veteran health care. Authored content regarding integrated healthcare. Internship turned into a contracted researcher position to continue work on integrated care research.

Patient Services Specialist and Regional Trainer

• Apr 2018 - Aug 2020

Process incoming patients, gather information/insurance/medical background, create patient accounts, verify insurance, process authorizations. Responsible for all patient account interaction, medical payments, scheduling of patient visits, retaining canceled visits, communicating with physicians regarding patient care. Managed training of Patient Service Specialists in Michigan region. Secured funding for ATI foundation through creative regional fundraising, increasing funds by 300%. Process incoming patients, gather information/insurance/medical background, create patient accounts, verify insurance, process authorizations. Responsible for all patient account interaction, medical payments, scheduling of patient visits, retaining canceled visits, communicating with physicians regarding patient care. Managed training of Patient Service Specialists in Michigan region. Secured funding for ATI foundation through creative regional fundraising, increasing funds by 300%.

Store Sales Leader

• Sep 2006 - Apr 2018

Responsible for talent acquisition and personnel; recruiting, training, reviewing, and developing talent for stores in Metro-Detroit area. Multi-unit management for new objective rollouts; train management on new programs, sales initiatives, and problem solving. Responsible for sales management to achieve financial metrics/goals. Scheduling/managing store labor and payroll; reduced budget by 75%. Managing merchandise flow and visual merchandising. Responsible for talent acquisition and personnel; recruiting, training, reviewing, and developing talent for stores in Metro-Detroit area. Multi-unit management for new objective rollouts; train management on new programs, sales initiatives, and problem solving. Responsible for sales management to achieve financial metrics/goals. Scheduling/managing store labor and payroll; reduced budget by 75%. Managing merchandise flow and visual merchandising.

Assistant Manager

• Jul 2002 - Sep 2006

Responsible for training and coaching staff to excellence in customer service and achieve sales metrics. Managed payroll, labor, scheduling and sales management. Tasked with visual merchandising, including complete floor changes, window displays, and reactionary merchandising. Managed overnight stock team for replenishment. Facilitated new product roll-outs and meetings to train staff. Responsible for training and coaching staff to excellence in customer service and achieve sales metrics. Managed payroll, labor, scheduling and sales management. Tasked with visual merchandising, including complete floor changes, window displays, and reactionary merchandising. Managed overnight stock team for replenishment. Facilitated new product roll-outs and meetings to train staff.

Lead Brand Representative

• Oct 2000 - Jul 2002