Experience

Letco Medical
• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Credit and Collections Specialist

  • May 2019 - Present


Anesthesia Business Consultants

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Assistant Client Manager

  • Feb 2016 - Oct 2018

  My role as an Assistant in the Dearborn satellite office included my previous responsibilities as well as collecting surgical records directly from our Detroit facility locations for processing and billing and maintaining client systems with the most up-to-date patient balance and billing information. Some key accomplishments to note; in my first 9 months in this location I was able to decrease my client’s outstanding AR by 17.2% and increase collections by 49.92%. I also identified a positing issue with Forwarding Balances, which was found to be company-wide, and presented a detailed write up on the issue with references for the operations manager. Show less

• Assistant Account Manager

  • Oct 2013 - Oct 2015

  In addition to Follow Up duties for priority clients, I provided support to my manager by monitoring their email for high priority items and building reports per client specifications as well as managed Follow Ups with clients that fell under my purview. For all clients assigned to me I identified and followed trends, helped work out solutions for issues that I and my team encountered, delegated tasks, reviewed deposits and AR, and ensured all postings, refunds, and write offs were completed prior to our end of month report deadlines. Additionally, I took it upon myself to document detailed processes for all of my clients, with screen shots and instructions on how to handle various outcomes, which cut training time down significantly as well as ensured that my clients were taken care of in my absence. Show less

• Follow Up

  • Aug 2012 - Oct 2013

  As a Follow Up my duty was to maximize collections for my clients and provide customer service to their patients. This was done by investigating unpaid claims to look for trends in denials, rejections, or payment issues with insurance companies as well as working with patients to make reasonable payment arrangements for their balances. I would often handle calls and correspondence from patients in regards to their accounts as well as calculate cost estimates for anesthesia and pain management services. In addition to these duties, I was also tasked with training new employees. Show less

• Clerical Assistant

  • Dec 2011 - Aug 2012

  As a clerical my main job was to support the account teams in their clerical duties. This included, but was not limited to; sorting and distributing mail, faxing and scanning documents, physically preparing reports for meetings (printing, stapling, organizing, etc.), sorting and organizing surgical records, and processing patient credit card payments. I always made myself available for special projects.