Experience

Hillsborough County Tax Collector

• United States
• Government Administration
• 1 - 100 Employee

• Tax & License Customer Service Specialist

  • May 2012 - Present

  Assist customers via e-mail, phone, or through mail correspondence in processing transactions. Answer anywhere from 80-140 calls per day from taxpayers regarding Driver’s License services, property taxes, or motor vehicle transaction. Provide information to customers with reinstatement fees for driver’s license suspensions, fees for current and past due property taxes, provide fees for motor vehicle transactions from transferring titles to motor vehicle registration renewals. Provides technical guidance to clerks performing various duties associated with the operation of the Tax Collector's office. Provide information to interested parties pertaining to applicable policies, procedures, statutes, and regulations required to the processing of registration and certification of various types of automotive vehicles, commercial carriers, recreational vehicles, motor homes, mobile homes, and vessels. Prepares and balances various reports including maintaining various account records and other documentation as required by applicable statutes, ordinances, or departmental regulations. Use Microsoft Access to create quarries and reports as needed to report to other governmental agencies as well as the media. Use similar databases and tables to perform necessary job functions in auditing, preparing, and balancing the property tax roll for each applicable year. Prepares and corresponds with customers via e-mail inquiries or preparing letters to be mailed to customers that may require additional information needed from the customer to process transactions. Performs other related duties as required. Show less

• Supervisor

  • Dec 1999 - May 2012

  Supervise the work of clerks, by scheduling, assigning, reviewing work, providing training, counseling, and evaluating performance. Provides technical guidance to clerks performing various duties associated with the operation of the Tax Collector's office. Provides information to interested parties pertaining to applicable policies, procedures, statutes, and regulations required to the processing of registration and certification of various types of automotive vehicles, commercial carriers, recreational vehicles, motor homes, mobile homes, and vessels. Prepares and supervises the preparation of various reports including maintaining various account records and other documentation as required by applicable statutes, ordinances, or departmental regulations. Contacts Tallahassee Help Desk when additional assistance is needed to process title transfers, registration renewals, or duplicate titles for motor vehicles. Use Microsoft Access to create quarries and reports as needed to report to other governmental agencies as well as the media. Electronic processing involving mass validation processing for mortgage companies, county tax certificate sales, county purchases, and tax deed applications. Use similar databases and tables to perform necessary job functions in auditing, preparing, and balancing the property tax roll for each applicable year. Monitors, coach employees on customer telephone calls in a call center environment. Approves and enters payroll time for employees including but not limited to; approving time cards, entering accrued leave time, scheduling leave time for employees based upon seniority. Performs other related duties as required. Approves and processes payroll. Show less