Experience

Keller Army Community Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• HIPAA Privacy Officer

  • Mar 2022 - Present

  United States • Serves as the Medical Treatment Facility (MTF) and Dental Treatment Facility's (DTF) Health Information Privacy Officer. • Provides developmental guidance and assists in the identification, implementation, and maintenance of organization information privacy policies and procedures in coordination with organization management and administration, the Medical Information Security and Readiness Team (MISRT), Risk Management, the Performance Improvement Team, and legal… Show more • Serves as the Medical Treatment Facility (MTF) and Dental Treatment Facility's (DTF) Health Information Privacy Officer. • Provides developmental guidance and assists in the identification, implementation, and maintenance of organization information privacy policies and procedures in coordination with organization management and administration, the Medical Information Security and Readiness Team (MISRT), Risk Management, the Performance Improvement Team, and legal counsel. • Provides advice and information on HIPAA rules and regulations and matters involving Protected Health Information (PHI). Administers, maintains, and evaluates the HIPAA compliance program, using a knowledge of laws, policies, and regulations, and precedents relating to healthcare and medical records administration, and HIPAA privacy rules and regulations. • Receives, documents, reports, tracks, investigates, and takes action on all HIPAA complaints and alleged violations that may have potential criminal implications subject to legal prosecution and fines. Drafts proposed responses to the Department of Health and Human Services and Health Affairs and prepares and submits reports regarding HIPAA investigations and violations with legal counsel when necessary. • Performs initial and periodic information privacy risk assessments and conducts related ongoing compliance monitoring activities in coordination with the MTF and MTF's compliance program and Joint Commission continuous survey readiness program. • Patient/Staff Education. Manages programs designed for training various staff personnel. Provides in-service customer service and HIPAA Privacy training to clinic personnel as required. Makes recommendations or interprets guidelines to administrative and medical staff and individual departments in program and policy planning, development and welfare of the patient/beneficiary population.

• Medical Support Assistant

  • Mar 2016 - Mar 2022

  West Point, NY • Independently performs a variety of specialized receptionist duties associated with patient care and treatment in the Emergency Department (ED) • Coordinates the activities of the ED and ensuring smooth operation of each day's services to patients • Serves as Timekeeper for ED in revising staff schedules in Automated Time Attendance and Production Systems (ATAAPS) • Utilizes thorough knowledge of ED services, procedures and regulations and thorough knowledge of… Show more • Independently performs a variety of specialized receptionist duties associated with patient care and treatment in the Emergency Department (ED) • Coordinates the activities of the ED and ensuring smooth operation of each day's services to patients • Serves as Timekeeper for ED in revising staff schedules in Automated Time Attendance and Production Systems (ATAAPS) • Utilizes thorough knowledge of ED services, procedures and regulations and thorough knowledge of the various facility services, medical terminology, and procedures common to each service • Recognizes emergency situations and rapidly connects the patient with needed services. • Creates and retrieves ED patient charts; inputs health care provider's orders via data entry • Types correspondence, memoranda, reports, etc., as directed, ensuring proper format, spelling, punctuation, and medical terminology is used in all correspondence and record documentation • Reviews and revises policies and SOPs as directed by ED medical director • Maintains proper level of forms; obtains, enters, and files results of laboratory, x-ray, electrocardiograms, and other procedures in patient's records • Coordinates and schedules follow-up appointments for patients from the ED • Resolves problems that arise from late/missed appointments via outlying clinics and emergencies that delay scheduled patients being seen on a timely basis by directing patients to care givers within the ED • Receives and distributes official mail and escorts patients, when necessary; delivers specimens and retrieves test results, when required • Orients and trains new clinic personnel on clinical systems, location of patient charts, forms, supplies • Enters required documentation in the patient chart after evaluation, treatment, and disposition has taken place • Resolves routine patient complaints, and forwards more difficult complaints to the supervisor



United States Military Academy at West Point

• United States
• Higher Education
• 700 & Above Employee

• Cadet Medical Waiver Action Officer

  • Mar 2022 - Present

  West Point, New York, United States • Functions as the Action Officer for tracking Cadet Candidate medical waivers at Keller Army Community Hospital (KACH). • Responsible for processing Candidate medical waiver requests. • Responsible for accurate maintenance of the Candidate Waiver Files. • Responsible for review and search of material received from Department of Defense Medical Examination Review Board (DoDMERB). • Coordinates with the chief of the appropriate specialized clinical services and the… Show more • Functions as the Action Officer for tracking Cadet Candidate medical waivers at Keller Army Community Hospital (KACH). • Responsible for processing Candidate medical waiver requests. • Responsible for accurate maintenance of the Candidate Waiver Files. • Responsible for review and search of material received from Department of Defense Medical Examination Review Board (DoDMERB). • Coordinates with the chief of the appropriate specialized clinical services and the United States Military Academy (USMA) Surgeon for the final waiver recommendations. • Responsible for timely flow of waivers between KACH, Department of Admissions, and DoDMERB. All recommendations forwarded to USMA Directorate of Admissions. • Coordinates regularly with the USMA Directorate of Admissions, DoDMERB, United States Military Academy Preparatory School (USMAPS) to maintain a close working relationship to ensure prompt action on candidates pending admissions. • Responsible to track trends and perform data analysis of waivers and cadet medical issues to identify past actions and apply to future waiver review processes. • Responsible to pull all DoDMERB Physicals for each incoming class prior to Reception Day and coordinate with initial medical records. Acts as POC at USMA regarding Waiver and tracking medical discharge questions. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Chaplain Assistant

  • Sep 2006 - Jan 2010

  Fort Hood, TX / Fort Richardson, AK • Coordinated force protection for religious support operations • Monitored situational awareness for the Unit Ministry Team (UMT) • Coordinated the circulation of the UMT in the contemporary operating environment • Operated a tactical wheeled vehicle platform and organic armaments • Operated communication equipment and digital reporting systems • Assisted in planning religious support operations and deployments • Maintained reports, files, and administrative data for… Show more • Coordinated force protection for religious support operations • Monitored situational awareness for the Unit Ministry Team (UMT) • Coordinated the circulation of the UMT in the contemporary operating environment • Operated a tactical wheeled vehicle platform and organic armaments • Operated communication equipment and digital reporting systems • Assisted in planning religious support operations and deployments • Maintained reports, files, and administrative data for religious operations • Coordinated religious support in the absence of the chaplain • Applied technology to religious operations • Integrated religious operations with Civil Military Operations • Researched religious information to answer Commander's Critical Information Requirements • Prepared religious area analysis • Provided coordination, security and analysis support to indigenous religious leader liaison operations • Safeguarded privileged communications • Performed crisis intervention • Coordinated Traumatic Event Management • Conducted specialized peer counseling for combat stress casualties • Coordinated and conducted developmental training and classes for deploying and redeploying Soldiers • Provided emergency religious ministrations • Assessed unit morale for targeted religious support • Managed religious support resources to include property, ecclesiastical equipment, section material/supplies and non-appropriated funds • Managed multi-purpose worship facilities and programs • Coordinated religious support for all faith group Show less



Bell County Communications Center

• United States
• Public Safety
• 1 - 100 Employee

• 9-1-1 Call Taker / Dispatcher

  • Jun 2005 - May 2008

  Belton, TX • Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired • Translated information to the appropriate codes • Determined and assigned the level of priority of the call and entered the data into a computer-aided dispatch system for radio dispatch purposes • Performed emergency medical dispatch and crisis intervention services • Asked vital questions and provided pre-arrival instructions for emergency medical… Show more • Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired • Translated information to the appropriate codes • Determined and assigned the level of priority of the call and entered the data into a computer-aided dispatch system for radio dispatch purposes • Performed emergency medical dispatch and crisis intervention services • Asked vital questions and provided pre-arrival instructions for emergency medical calls • Monitored and operated a radio console and computer equipment • Received and responded to a variety of emergency and non-emergency services and complaints • Asked questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies • Identified appropriate number and types of equipment or apparatus to dispatch • Entered and modified information into local, state and national computer databases • Monitored and responded to a variety of technical systems and alarms • Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles • Scanned status charts and computer screens, and contacted emergency response field units in order to determine emergency units available for dispatch • Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification • Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city • Maintained access to, and security of, highly sensitive materials • Observed alarm registers and scan maps in order to determine whether a specific emergency is in the dispatch service area Show less



Convergys - Capital One

• Customer Service Representative/Problem Resolution Specialist

  • Mar 2005 - Jun 2005

  Killeen/Temple, Texas Area • Handled a high volume of calls covering the full range of customer services in a prompt and professional manner, obtaining all information for transaction resolution in a call center environment • Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures • Listened attentively to customer needs and concerns; demonstrated empathy • Clarified customer requirements; probed for and confirmed understanding of requirements or problem • Met customer… Show more • Handled a high volume of calls covering the full range of customer services in a prompt and professional manner, obtaining all information for transaction resolution in a call center environment • Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures • Listened attentively to customer needs and concerns; demonstrated empathy • Clarified customer requirements; probed for and confirmed understanding of requirements or problem • Met customer requirements through first contact resolution • Confirmed customer understanding of the solution and provided additional customer education as needed • Prepared complete and accurate work and updated customer files • Maintained access to, and security of customer information and accounts • Completed data entry of customer and account information and transactions • Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests • Effectively transferred misdirected customer requests to an appropriate party • Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity • Participated in activities designed to improve customer satisfaction and business performance • Used decision-support tools to answer questions • Solved problems that were sometimes unstructured and that might’ve required reliance on conceptual thinking • Offered solutions to issues that are often non-standard/non-routine and require some clarification • Maintained broad knowledge of client products and services • Resolved customer inquiries and issues while adhering to all Capital One policies and procedures • Assisted customers with the application and funding process • Handled account activations • Cross-sold additional products and services Show less



177th Military Police Detachment

• Military Police Desk Sergeant / Patrol Supervisor / Sergeant of the Guard

  • Feb 2003 - Aug 2004

  Fort Drum, NY • Performed and led military police teams and sections in support of battlefield operations and led and supervised small sections in support of security and installation law and order operations • Planned and implemented crime prevention measures • Operated and maintained accountability of evidence, weapons, and arms rooms • Prepared operations plans and orders in military police detachments in support of both battlefield and installation law and order operations and security of… Show more • Performed and led military police teams and sections in support of battlefield operations and led and supervised small sections in support of security and installation law and order operations • Planned and implemented crime prevention measures • Operated and maintained accountability of evidence, weapons, and arms rooms • Prepared operations plans and orders in military police detachments in support of both battlefield and installation law and order operations and security of resources and installations • Coordinated and conducted continuing education such as training/certifications, classes, and briefs • Responsible for patrols’ and guards’ conduct • Supervised the patrols and guards on shift and ensured that all Standard Operation Procedures and safety regulations were being observed • Responsible for the establishment and maintenance of constant and adequate communication with the patrols and guards on duty • Ensured that equipment of the patrols and guards were properly cared for • Ensured that all reliefs were posted at the proper time • Reviewed and approved military police reports and forms for turn in, ensuring all required forms and documentation were attached and correctly filled out • Readily available for patrols and guards on duty; ensured patrols and guards were informed of and clearly understood their duties and orders Show less



107th Military Police Company

• Military Police Officer

  • Jul 1998 - Feb 2003

  Utica, New York Area • Conducted criminal, motor vehicle and other investigations by securing areas, gathering and preserving evidence • Interviewed complainants, victims, witnesses and others involved, took field notes, collected photographs, finger prints, and affidavits • Patrolled specific districts on foot or in a police vehicle • Assisted in investigating suspicious activities and persons; made arrests for violations of federal and state laws • Responded to emergencies such as motor vehicle… Show more • Conducted criminal, motor vehicle and other investigations by securing areas, gathering and preserving evidence • Interviewed complainants, victims, witnesses and others involved, took field notes, collected photographs, finger prints, and affidavits • Patrolled specific districts on foot or in a police vehicle • Assisted in investigating suspicious activities and persons; made arrests for violations of federal and state laws • Responded to emergencies such as motor vehicle accidents and crimes in progress • Responded to complaints; investigated and attempted to mediate conflicts • Investigated traffic accidents, aided injured persons, determined if any criminal offenses had been committed and wrote appropriate reports • Directed traffic at accidents, fires, public assemblages and at busy intersections as necessary • Patrolled parking areas and streets, issued tickets and summonses for parking and traffic violations • Investigated crimes against persons and property • Provided prisoner transport • Maintained positive public relations while enforcing the law, provided information or otherwise assisted the public • Documented all actions in writing as per department, post, and United States Army regulations • Conducted access control and physical security at designated checkpoints/gates • Checked credentials or approved roster before admitting anyone onto the military installation • Issued passes at own discretion or on instructions as per the military installation’s Directorate of Emergency Services • Escorted motor vehicles and individuals to specific locations and/or provide personal protection • Operated detecting devices to screen individuals and prevent passage of prohibited persons and articles onto the military installation and into restricted areas Show less



Herkimer County Area Resource Center (ARC)

• Rehabilitation Aide

  • Mar 2001 - Jan 2003

  Herkimer, NY • Provided quality direct care and service to individuals with developmental disabilities living in the surrounding community • Evaluated, developed, and administered treatment plans with goals for children authorized under Early Intervention services and developmentally disabled adults • Developed and maintained positive open communication with participants, their families, other service agencies and the community projecting a caring, professional image which fostered consumer… Show more • Provided quality direct care and service to individuals with developmental disabilities living in the surrounding community • Evaluated, developed, and administered treatment plans with goals for children authorized under Early Intervention services and developmentally disabled adults • Developed and maintained positive open communication with participants, their families, other service agencies and the community projecting a caring, professional image which fostered consumer confidence in the staff and program's ability to provide care • Sought family input into activities and outings; acknowledged and respected participants' choices and preferences in providing experiences and activities • Facilitated small groups of children to provide after school and weekend respite care; participated in community activities such as athletic events, planetarium presentations and library events, at a park with a picnic playing games, visiting the zoo, or visiting the children’s museum • Provided one on one individualized services with children with special needs • Worked with adults on house cleaning skills, creating and following a budget, shopping, parenting skills, and personal hygiene; with children, the activities consisted of hygiene, homework and study skills, as well as learning new skills such as cleaning or cooking • Assisted individuals on developing social skills in the community such as participating in the community activity of the participant’s choice in order to access teachable moments in the community where the person can learn new ways of interacting with others within a group setting or at a community organization when volunteering or when participating in community-wide events • Provided families with care for their children in their home; worked with the children on in-home activities and addressing their needs Show less