Experience

Homeward Bound, Inc. - Trinity Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Drug And Alcohol Counselor

  • Apr 2021 - Present

  Peer at Homeward Bound Respite Lead recovery groups Complete one on one coaching Assist in finding the next step Complete intake paperwork. Peer at Homeward Bound Respite Lead recovery groups Complete one on one coaching Assist in finding the next step Complete intake paperwork.



Direct Energy

• Greece
• Operations Consulting
• 1 - 100 Employee

• Direct Energy CSR III

  • Aug 2007 - Present

  Direct Energy front line customer servcie 8/06/2007 - 05/09/2008 Assisted customer with payments, enrollments, payment arrangements, contract renewals, and billing inquiries Direct Energy Help desk: 5/09/2012 -05/06/2009 Mentored new agents, provided reference tools and resources to assist with customer inquiries. Direct Energy C.S.O. Customer Solutions Office; Along with fronlt line and help desk: Tracked customer interactions and transactions , recorded details of inquiries, complaints and commendations, as well as action taken. interacted with customers by telephone in order to provide information about products and services, enroll and/or cancel accounts , and gather details to resolve complaints Resolution included, refunding of monies and bill adjustments, and call backs to record terms and conditions of services requested. Achievements: Attained top saves agent Created screen shots. Participated as mentor to new agents Over 17 letters and commendation from TDL, agnets and customers. Over 20 Q.A. awards. Show less



TheTreehouse

• Germany
• Software Development

• Recovery Coach

  • Apr 2017 - Apr 2021

  Recovery Tec. Most consistent point of contact for patients with substance use disorders. Conduct regular safety checks, direct patients to appointments and activities. Assist with intakes, Performed a variety of administrative tasks to ensure our programs function safely and efficiently. Recovery Tec. Most consistent point of contact for patients with substance use disorders. Conduct regular safety checks, direct patients to appointments and activities. Assist with intakes, Performed a variety of administrative tasks to ensure our programs function safely and efficiently.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2014 - Apr 2021

  Seasonal call center work. Varied from medicare sales, turbo tax customer service, and insurance customer service. Seasonal call center work. Varied from medicare sales, turbo tax customer service, and insurance customer service.



Essante Organics

• 1 - 100 Employee

• Distributor

  • Jul 2013 - Apr 2021

  Whole sale distributor of 100% certificated organic products. Whole sale distributor of 100% certificated organic products.



Self Employed

• Real Estate
• 1 - 100 Employee

• Personal Care Assistant

  • Apr 2014 - May 2017

  Self Employed Personal Caregiver • Provide companionship and conversation • Provide stabilization and assistance with transport and walking • Prepare meals and provide cleaning services Self Employed Personal Caregiver • Provide companionship and conversation • Provide stabilization and assistance with transport and walking • Prepare meals and provide cleaning services



Beautiful Homes by Paul

• Door to Door sales

  • Mar 2007 - Aug 2007

  Conducted door to door sales and gathered customer’s information to. To entice customers to have their homes foundation inspected and repaired Conducted door to door sales and gathered customer’s information to. To entice customers to have their homes foundation inspected and repaired



Sunrise Janitorial Service

• United States
• Consumer Services

• Janitori

  • Sep 2006 - Mar 2007

  Cleaned office, kitchen and rest room areas buffed floors. Cleaned office, kitchen and rest room areas buffed floors.