April Dorsey
Data Entry at Pratt Industries- Claim this Profile
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English -
Topline Score
Bio
Credentials
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BARTENDAR
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Experience
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Pratt Industries
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United States
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Packaging and Containers Manufacturing
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700 & Above Employee
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Data Entry
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Jan 2015 - Present
Basic office support(i.e. faxing ,answering multi-line phone, copying utilizing organization skills) providing customer service (weighting trucks in/out) communicating with all warehouse departments to ensure customer satisfaction, upholding company policy and procedures Basic office support(i.e. faxing ,answering multi-line phone, copying utilizing organization skills) providing customer service (weighting trucks in/out) communicating with all warehouse departments to ensure customer satisfaction, upholding company policy and procedures
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David Motel
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United States
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Hospitality
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1 - 100 Employee
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Front Desk Clerk / HOUSKEEPER
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Apr 2013 - Oct 2014
Investigated and resolved customer inquiries and complaints in a empathetic manner, facilitated inter-departmental communication to effectively provide customer support, maintained accurate records of past customer accounts activity, to establish a current customer clientele. Investigated and resolved customer inquiries and complaints in a empathetic manner, facilitated inter-departmental communication to effectively provide customer support, maintained accurate records of past customer accounts activity, to establish a current customer clientele.
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CEFCO Convenience Stores
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United States
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Retail
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300 - 400 Employee
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Cashier
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Sep 2012 - May 2013
Provided an elevated customer experience to generate a loyal clientele ,communicated with vendors and recommended ,selected and located out of stock products based on customer requests ,answered product questions with up to date knowledge of sales and store promotions ,conducted weekly walk thru with management to discuss interior/exterior visual displays and presentations ,trained all new employees on overnight shift procedures and policies ,collected daily reports and register balances. Provided an elevated customer experience to generate a loyal clientele ,communicated with vendors and recommended ,selected and located out of stock products based on customer requests ,answered product questions with up to date knowledge of sales and store promotions ,conducted weekly walk thru with management to discuss interior/exterior visual displays and presentations ,trained all new employees on overnight shift procedures and policies ,collected daily reports and register balances.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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May 2011 - Apr 2012
Answered an average of 20-40 calls per day by addressing customer inquiries ,solving problems and providing new product information by describing information to customers in details the care of the merchandise ,developed a reputation as an effective service provider with high levels of accuracy, scored in top 10% of employees in successful resolution of issues by directing calls to the appropriate individuals and departments. Answered an average of 20-40 calls per day by addressing customer inquiries ,solving problems and providing new product information by describing information to customers in details the care of the merchandise ,developed a reputation as an effective service provider with high levels of accuracy, scored in top 10% of employees in successful resolution of issues by directing calls to the appropriate individuals and departments.
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Lakeshore Inn
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United States
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Hospitality
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1 - 100 Employee
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Assistant Property Manager
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Sep 2005 - May 2011
Earned management trust by serving as a key holder responsible for opening and closing establishment ,scheduled monthly inventory pickups/deliveries with management and vendors, restocked inventory and reviewed cash operations data to verify proper replenishment ,investigated and resolved customer inquiries and complaints in a timely manner ,trained staff on operating procedures and company policies while managing a work flow to exceed quality service goals. Earned management trust by serving as a key holder responsible for opening and closing establishment ,scheduled monthly inventory pickups/deliveries with management and vendors, restocked inventory and reviewed cash operations data to verify proper replenishment ,investigated and resolved customer inquiries and complaints in a timely manner ,trained staff on operating procedures and company policies while managing a work flow to exceed quality service goals.
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Fed Ex Freight West
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United States
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Freight and Package Transportation
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1 - 100 Employee
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Package Handler
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Aug 1998 - Nov 2004
Resolved service issues in a timely manner, including coordinating and processing returns.Rotated stock by code and receiving date.Cleared damaged items and loaded freight.Packed containers and re-packed damaged containers.Verified and recorded the count and condition of cargo received.Worked at a rapid pace to meet tight deadlines.Followed proper selection procedures as established by the company. Resolved service issues in a timely manner, including coordinating and processing returns.Rotated stock by code and receiving date.Cleared damaged items and loaded freight.Packed containers and re-packed damaged containers.Verified and recorded the count and condition of cargo received.Worked at a rapid pace to meet tight deadlines.Followed proper selection procedures as established by the company.
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Education
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2002 - 2004
Heald College
Associate’s Degree, Business Administration and Management, General
Community
