Experience

Michigan Department of Treasury

• United States
• Government Administration
• 100 - 200 Employee

• Calculations Assistant - Special Taxes - IFTA

  • Mar 2022 - Present

  Perform an examination of IFTA license applications, tax returns and transmittals submitted by licensees and other jurisdictions for compliance to the tax statues. Perform an examination of IFTA license applications, tax returns and transmittals submitted by licensees and other jurisdictions for compliance to the tax statues.



Boling Janitorial Service

• United States
• Facilities Services
• 1 - 100 Employee

• Office/ HR Manager

  • Feb 2021 - Mar 2022

  Ensure the office runs smoothly and efficiently. By greeting visitors, answering incoming phone calls, purchasing office and operational supplies, and taking proper inventory for the warehouse. Manage the Supervisory field staff and building Leads to ensure maximum productivity. Overseeing the work of all field employees to ensure they work productively, meet deadlines and adhere to company standards. Support the company employees by answering questions on policy, scheduling, payroll, supply location, and all legal requirements from Federal, State and local levels. Promote a customer service focus with open door communication style.



Emerger Development

• Lansing, Michigan Area

• Accountant

  • Jun 2017 - Jan 2021

  Responsible for processing accounts payable, accounts receivable, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, and bank reconciliations.



Royal Wulff

• Lansing, Michigan Area

• Accountant

  • Jun 2017 - Jan 2021

  Responsible for processing accounts payable, accounts receivable, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, and bank reconciliations.



Go Greener LLC

• Lansing, Michigan Area

• Accountant

  • Jun 2017 - Jan 2021

  Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations.



Spartan Child Development Ctr

• United States
• Education Administration Programs
• 1 - 100 Employee

• Business Manager

  • Mar 2016 - Aug 2017

  Responsible for processing accounts payable, accounts receivable, payroll, budget, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, payroll, budget, and bank reconciliations.



Spartan Child Development Ctr through Accountemps

• East Lansing, MI

• Business Manager

  • Oct 2015 - Feb 2016

  Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations.



Go Greener,LLC through Accountemps

• Lansing, Michigan Area

• Accounting Manager

  • Sep 2015 - Oct 2015

  Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations.



Grand Mere's Adult Day Care

• Lansing, Michigan Area

• Business Manager

  • Feb 2015 - Jul 2015

  Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations. Responsible for processing accounts payable, accounts receivable, payroll, and bank reconciliations.



LoveJoy Special Needs Centers through Accountemps

• Lansing, Michigan Area

• Finance Manager

  • Nov 2014 - Jul 2015

  Responsible for processing accounts payable, accounts receivable, payroll, and medical billing. Responsible for processing accounts payable, accounts receivable, payroll, and medical billing.



HearUSA

• United States
• Medical Practices
• 300 - 400 Employee

• Patient Care Coordinator

  • Jun 2014 - Sep 2014

  Manage clinic schedule to ensure efficient and expedient patient care for walk-in appointments, scheduled appointments, and potential customers. HearUSA purchased Five C’s Communication Care. • Uses CMS (Customer management software) to maximize center efficiency by setting appointments, scheduling provider availability, scheduling center availability, updating patient information, physician information, and entering and tracking orders/invoices. • Communicates effectively via telephone, e-mail, and postal mail with patients and potential customers. • Works within a team environment with other members of the center staff to achieve goals established by Regional and Main office management. • Maintains a clean, inviting, and friendly environment within the clinic for customers and potential customers. • Maintains detailed and accurate records of cash and bank deposits, inventory, and call activity. • Maintain basic knowledge of hearing instrument function and troubleshooting. • To help transition from Five C’s Communication Care to HearUSA



Sonus Hearing Care Professionals

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager

  • Aug 2011 - Jun 2014

  Manage business operations and supervise office staff.• Ensure customer satisfaction through effective management of staff.• Coach employees in marketing additional and repeat services. • Process accounts payable and accounts receivable.• Order office and professional supplies.• Process payroll and time off request.• Perform account and bank reconciliations.• Analyze and update budgets.• Printing and mailing of monthly billing statements

• Bookkeeper

  • Aug 2011 - Oct 2011

  Process accounts payable and accounts receivable.



Massage Works

• BUSINESS MANAGER

  • Jun 2009 - Jan 2012

  Manage business operations and supervise receptionist and massage therapy staff. Ensure customer satisfaction through effective management of staff. Conduct employee performance evaluations and disciplinary actions. Coach employees in marketing additional and repeat services. Process accounts payable and accounts receivable. Order office and professional supplies. Manage business operations and supervise receptionist and massage therapy staff. Ensure customer satisfaction through effective management of staff. Conduct employee performance evaluations and disciplinary actions. Coach employees in marketing additional and repeat services. Process accounts payable and accounts receivable. Order office and professional supplies.



Procom Services LLC

• Administrative Assistant

  • Oct 2010 - Dec 2010

  Responsible for invoicing for services provided by field staff and provide management with revenue report for the area. • Report revenue daily to management. • Weekly invoice for work performed. • Answer customer concerns. • Scan completed work orders to customer. Responsible for invoicing for services provided by field staff and provide management with revenue report for the area. • Report revenue daily to management. • Weekly invoice for work performed. • Answer customer concerns. • Scan completed work orders to customer.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• FIELD SERVICE COORDINATOR

  • Jan 2004 - Dec 2009

  Responsible for coordinating field service operations with customer service and billing operations. Subject matter expert on internal processes, procedures and training for managing customer technical issues, billing issues and adjustments. Provided statistical data to company officer and technical supervisors and managers in support of field staff. Converted customer account, work order, and discrepancy data from Access to Excel for reporting. Ensured high level of customer satisfaction through effective support of field service personnel to installation coordination and other field service processes. Audited all customer work orders for accuracy in product codes, billing, and tasks performed (in-house and contractors) and created management reports using Excel. Compiled contractor billing summary and reconciled information in the billing system. Verified that all issued work orders were returned on a timely basis. Provided daily communication to management on work order statuses including discrepancies. Audited contractor's cover sheets to verify contractor charges. Performed quality control on work orders of co-workers. Reconciled cash income against work orders. Worked significant overtime hours in absence of co-worker to meet audit deadlines.



BarronCast Inc

• ASSEMBLY / MACHINE OPERATOR

  • May 2002 - Jan 2004

  Assembled parts for Dodge Viper and Ford Thunderbird and performed quality control of products. Assembled parts for Dodge Viper and Ford Thunderbird and performed quality control of products.



Massage Works

• BUSINESS MANAGER / RECEPTIONIST

  • Jan 1995 - Jan 2003

  Managed business operations, supervised massage therapy staff and acted as receptionist. Managed business operations, supervised massage therapy staff and acted as receptionist.