Customer Service Advisor

• Nov 2020 - Present

Charity Fundraiser

• Jul 2020 - Nov 2020

Customer Service Executive

• May 2020 - Jun 2020

Sales Consultant

• Jan 2020 - May 2020

Contacting prospects and customers to provide information about the updated rates of energy retailers in Australia. Responsible in meeting the daily, weekly and monthly KPI's. Contacting prospects and customers to provide information about the updated rates of energy retailers in Australia. Responsible in meeting the daily, weekly and monthly KPI's.

Customer Service Team Leader

• Sep 2015 - Aug 2019

Team Leader ● Handling and support my own team members with the processes ● Provide coaching and constructive feedback to my team members ● Creating and establishing good relationship with my team. ● Update them with the new process during our Team Huddle ● Develop their skills on excellent customer experience and high-quality service ● Scheduling each team members for their weekly coaching for process knowledge and skills development ● Maintaining consistent excellent performance Team Score ● Keep my team updated with their individual performance (Average Handling Time, Quality Assurance, Customer Service Experience, Customer Education, Attendance, Accountability and Adherence) to ensure they know where to improve and what to maintain ● Handling complaint calls for immediate assistance ● Provide support with other teams if their Team Leader is on Holidays or Rest Days. Show less

Outbound Sales Executive/ Customer Service Executive

• Apr 2013 - Mar 2015

● Assist in helping customers with Billing inquiries, Rate Plans and Contract specifics on their mobile account ● De-escalate and be able to empathize and impress customers regarding any disputes, concerns or complaints in their account and ensure that every call is provided with last call resolution ● Up sell available products & Services for Mobile & Internet ● Be able to win back potential churn clients by providing tailor fitted solutions ● Provide troubleshooting concerning with any mobile products provided by Telus Outbound Sales Representative ● Acquisition of new clients for residential TV, Homephone and Internet service ● Upsell Channel Listings available for existing Telus clients ● Ensure quality sales in line with the required in the operation ● Be able to overcome objections and convert into positive reactions in gaining new customers ● Knowledgeable with all the available products and services for residential clients in order to push opportunities for clients to upgrade or tailor fit to their needs in our line of service. Show less

Customer Service Associate

• May 2011 - Jan 2013

Customer Service Associate ● Handling Billing Inquiries ● Assisting customers in adding and terminating their utility service ● Assisting customers with Utilities regarding any issues and emergency scenarios ● Handling escalation calls from customers that have complaints ● Handling disputes towards their bills and accounts ● Handling Transfer and Schedule servicing in their local area ● Documentation and Tracking of customer accounts Customer Service Associate ● Handling Billing Inquiries ● Assisting customers in adding and terminating their utility service ● Assisting customers with Utilities regarding any issues and emergency scenarios ● Handling escalation calls from customers that have complaints ● Handling disputes towards their bills and accounts ● Handling Transfer and Schedule servicing in their local area ● Documentation and Tracking of customer accounts

Sales Account Executive

• Oct 2010 - May 2011

Sales Account Executive ● Handling Corporate Accounts in Manila & Cebu ● Dealing with Customers for Events like Trainings, Seminars & Conventions ● Acquiring new Corporate Contacts for Revenue ● Arranging Room Contracts for Large Corporate Group ● Booking Meeting Rooms or Function Rooms ● Representing the Hotel in Social Gathering throughout Cebu and Manila. Sales Account Executive ● Handling Corporate Accounts in Manila & Cebu ● Dealing with Customers for Events like Trainings, Seminars & Conventions ● Acquiring new Corporate Contacts for Revenue ● Arranging Room Contracts for Large Corporate Group ● Booking Meeting Rooms or Function Rooms ● Representing the Hotel in Social Gathering throughout Cebu and Manila.

Executive Assistant, Administrative Support to Director of Sales

• Nov 2009 - Sep 2010

Executive Assistant, Administrative Support to Director of Sales ● Manage equipment delivery to customer. ● Manage Customer Satisfaction for equipment order fulfilment, delivery and acceptance. ● Coordinating customer Events, Purchase Order Collection and payments from customers ● Repair & Return (Shipping documentations and arrangements) ● Office Logistics (Licenses renewal, courier shipment, proforma invoices preparation) ● Monitoring the Office, Laboratory and spare inventories together with the partners and contractors. ● Support training events and activities (manuals, site preparation, etc) ● Office documentation for ongoing projects. Show less

Administrative Assistant to Director of Sales/ Sales Administrator

• Sep 2005 - Mar 2009

Preference Plus Coordinator ● Responsible for monthly e- newsletter to be published in JW Marriot Preference Plus Website. ● Handling redeemed points, rewards and updating the points of the corporate members. Administrative Assistant to Director of Sales/ Sales Administrator ● Responsible for the administrative support of the sales & marketing department. To include- initiating a suitable filing system and maintain files, memoranda preparation and distribution within 24 hours, prepare various reports, forms and ensure confidentiality is adhered to, prepare minutes of sales meetings, dictation, drafting & typing of documents, maintain appointments, meeting schedule and greetings on office visitors, ensuring all correspondence is answered within 24 hours, faxes and telephone answered the same day. ● Dispatches outgoing mail within the sales department ● Coverage of sales managers accounts while they are on outside calls and assist with contract clients whenever necessary. ● Preparation of all information and figures required for the completion of all monthly reports of the sales department ● Prepare monthly mailing campaign. Executive Chef Secretary/ F&B Administrator ● Coordinating meetings and doing the minutes of the meeting. ● Updating the Culinary/ F&B Presentation on a monthly basis ● Preparing the Payroll for the Kitchen associates ● Updating the Vacation Plan of the Culinary & F&B Managers & their respective Outlets ● Preparing the Training Calendar on a monthly basis ● Preparing Memos for the Departments ● Updating the Overtime of the associates ● Conducting a preliminary interview with the applicants Show less

Passenger Service Agent (On the job training)

• Oct 2004 - Mar 2005

Passenger Service Agent, On the job Training ● Observing the Check – In Procedure of the passengers ● Answering phone calls regarding passenger’s request to check their flight and some other matters ● Checking the Baggage Weight Passenger Service Agent, On the job Training ● Observing the Check – In Procedure of the passengers ● Answering phone calls regarding passenger’s request to check their flight and some other matters ● Checking the Baggage Weight

Travel & Tour Coordinator

• Jun 2004 - Mar 2005

Travel & Tour Coordinator ● Doing the transaction with the agency ● Arranging the rooms for the students who will join. ● Doing the itinerary ● Arranging programs that we can provide for the students during their stay at the hotel Travel & Tour Coordinator ● Doing the transaction with the agency ● Arranging the rooms for the students who will join. ● Doing the itinerary ● Arranging programs that we can provide for the students during their stay at the hotel