Quality Assurance Engineer

• Jun 2022 - Present

Quality Assurance Engineer

• Aug 2018 - Jun 2022

• Created, Maintained and Executed test scripts and use case scenarios during all phases of the software development life cycle - for multiple products • Documented and tracked software defects. • Created, Maintained and Executed test scripts and use case scenarios during all phases of the software development life cycle - for multiple products • Documented and tracked software defects.

Quality Assurance Technician

• Sep 2008 - Jul 2018

• Created, Maintained and Executed test scripts and use case scenarios during all phases of the software development life cycle - for multiple products• Managed testing schedules, reviewed testing progress, and adjusted timelines• Researched, documented, and resolved customer escalations from support and training departments.• Documented and tracked software defects.• Participated in product design meetings and offered valuable feedback• Specialized in CRS interfaces including analyzing XML messages.• Tested EMV, pin pad Credit Card devices and in-house Credit Card Processing software• Tested hardware devices through a simulated interface.• Tested both Web and Premise based applications Show less

Support/Wyndham Lead Technician

• Nov 2001 - Sep 2008

• Provided support by troubleshooting and resolving software and hardware related issues.• Provided training to hotel staff in use of their property management and point of sale systems. • Specialized in handling properties that were dissatisfied with service and making them happy.• Specialized in fixing Credit Card and Revenue out of balance issues.• Created and distributed documentation that is used company wide.• Provide second level support to associates.• Developed and implemented training classes for associates in the use of the credit card processing system. Show less

Help Desk/Support Technician

• Aug 1998 - Nov 2001

• Provided support by troubleshooting and resolving software and hardware related issues. • Provided training to hotel staff in the use of their property management system. • Looked up archived reservations and advised of brand policies. • Developed and implemented training classes and documentation for associates in use of UNIX based PM system. • Provided support by troubleshooting and resolving software and hardware related issues. • Provided training to hotel staff in the use of their property management system. • Looked up archived reservations and advised of brand policies. • Developed and implemented training classes and documentation for associates in use of UNIX based PM system.

Database Agent/Reservation Agent

• Apr 1994 - May 1998

• Assisted hotels with the accuracy of their information, rates, and availability in the Central Reservations System. • Assisted travel agents by researching records, and resolving issues. • Entered and updated info in Sabre, Amadeus, Galileo, and Worldspan • Handled incoming calls, provided information, and booked reservations. • Assisted hotels with the accuracy of their information, rates, and availability in the Central Reservations System. • Assisted travel agents by researching records, and resolving issues. • Entered and updated info in Sabre, Amadeus, Galileo, and Worldspan • Handled incoming calls, provided information, and booked reservations.