Experience

Legal Shield- Independent Associate

• United States
• Legal Services
• 1 - 100 Employee

• Associate

  • Aug 2017 - Present



Oscar Insurance

• Member Service Representative

  • Oct 2015 - Mar 2016

  Answer inbound calls and emails from members, prospective members, and providers to verify member eligibility and effective date Help members set up online accounts, help members navigate Oscar profile and websiteContact pharmacies and vendors such as CVS Caremark and Value options on behalf of memberTake payments, explained health plan, benefits, and Dr or hospital claims,View and explain diagnostic and CPT codesProblem solving, collaborate with other departments to close cases



NYC Bike Share, LLC (Operators of Citi Bike)

• Customer Service Representative

  • Jul 2013 - Jan 2015

  Answer inbound calls regarding bike share membership and troubleshootingRespond to customer emails regarding membership, service, account updatesProvide information about station locations, available bikes,and docking spaceGive troubleshooting tools about kiosk, docking, and undocking bikesReport damages, vandalism, or broken stations,bikes, or docks to techniciansExplain terms of service so that member fully understand fees, and cancellations policies.Process refunds, membership packets, discounts, and keys for annual members



AT&T Mobility

• Customer Service Assisant

  • May 2009 - Oct 2011

  Answer inbound calls for business and residential landline repair Process trouble tickets on various computer programs Run line test and diagnose phone line trouble Give isolation procedures and troubleshooting tools Set up dispatch; give terms and conditions of service Transfer calls, and interact with other departments to solve Customer problems Read and break down service orders Multi tasking in fast paced environment Authenticate call with customer by name, address, and pass code Retain and utilize information, facts, policies, resources, Use computer systems to research accounts Update and input information