Experience

MicroCare, LLC

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• IT Support Analyst

  • Jun 2023 - Present



Sammons Industrial

• Automation Machinery Manufacturing
• 1 - 100 Employee

• Senior Support Analyst

  • Jun 2022 - Jun 2023

  Dallas, Texas, United States • Onboard and offboard 500+ user accounts in Active Directory (on-prem and Azure), Exchange, Okta, and Dynamics AX (including management and IT roles), averaging 15 accounts per week • Train manager and new teammate on company policies, onboarding and offboarding procedures, badge printer software, vendor sites, and iPhone configuration • Write 50+ knowledge base (KB) articles weeks ahead of scheduled deadline, including self-produced training videos • Advise and assist tier 1 helpdesk… Show more • Onboard and offboard 500+ user accounts in Active Directory (on-prem and Azure), Exchange, Okta, and Dynamics AX (including management and IT roles), averaging 15 accounts per week • Train manager and new teammate on company policies, onboarding and offboarding procedures, badge printer software, vendor sites, and iPhone configuration • Write 50+ knowledge base (KB) articles weeks ahead of scheduled deadline, including self-produced training videos • Advise and assist tier 1 helpdesk team on a daily basis with all ticket escalations • Complete 1200+ escalated tickets, an average of 150 per month • Coordinate Zendesk ticket flow with helpdesk, endpoint, infrastructure, AX teams, and management • Lead weekly new hire introduction meetings to discuss IT support team, SLA, and how to submit Zendesk tickets • Interview and select new hires for helpdesk positions • Program 500+ badges and 90+ photo labels using BCI software • Order, configure, and suspend iPhone devices and lines within Bruin/MetTel and Verizon portals • Update coding and user assignment for 1,000+ cell phone lines • Manage employee access for 25+ vendor sites, including admin permissions • Setup multi-factor authentication (MFA) for Office365 and confidential company apps • Create and manage Exchange distribution and Teams groups • Set up and ship laptops for new employees Show less



Gemmy Industries Corporation

• Manufacturing
• 1 - 100 Employee

• Systems Administrator

  • Apr 2021 - Jun 2022

  United States • Manage and update SharePoint, Outlook, Navision, Approval Manager, and Windows server access and permissions for over 100 employees • Create and disable user accounts using Active Directory, Azure Active Directory, Datto RMM, Microsoft 365, and Teams and Exchange admin profiles. • Administer employees’ large Outlook volume using Online Archive, archiving to NAS folders, and transferring archives to Azure using AzCopy. • Configure, troubleshoot, and maintain MacBooks, iMacs, and Apple… Show more • Manage and update SharePoint, Outlook, Navision, Approval Manager, and Windows server access and permissions for over 100 employees • Create and disable user accounts using Active Directory, Azure Active Directory, Datto RMM, Microsoft 365, and Teams and Exchange admin profiles. • Administer employees’ large Outlook volume using Online Archive, archiving to NAS folders, and transferring archives to Azure using AzCopy. • Configure, troubleshoot, and maintain MacBooks, iMacs, and Apple desktops for graphic arts departments, plus Dell desktops and laptops. • Purchase and control software licenses and keys, including Adobe Creative Cloud, FedEx Ship Manager, and UPS WorldShip. • Configure and troubleshoot network printers. Show less



Enertia Software

• United States
• Oil and Gas
• 1 - 100 Employee

• Information Technology Support Analyst

  • Jun 2019 - Mar 2021

  Midland, Texas • Backed up, restored, and updated over 700 client SQL databases and ini files • Sent over 4,000 update files to 132 clients using proprietary software • Upgraded entire company’s 150+ virtual machines and workstations to SonicWall firewall and antimalware software • Set up and troubleshot Dell desktops and laptops with Windows 10 and Office365 as support for 23 local employees and additional visitors • Created and maintained approximately 100 Active… Show more • Backed up, restored, and updated over 700 client SQL databases and ini files • Sent over 4,000 update files to 132 clients using proprietary software • Upgraded entire company’s 150+ virtual machines and workstations to SonicWall firewall and antimalware software • Set up and troubleshot Dell desktops and laptops with Windows 10 and Office365 as support for 23 local employees and additional visitors • Created and maintained approximately 100 Active Directory accounts for clients and employees • Configured and upgraded Skype/Teams conference rooms and office desk phones for local office Show less



Cimarex Energy

• United States
• Oil and Gas
• 300 - 400 Employee

• IT Client Support Specialist II

  • May 2013 - May 2019

  Midland, TX • Completed 8,500+ ticket count, the highest annual average for the IT support team • Imaged and backed up Windows 7x64 and 10x64 computers for over 400 employees in a wide variety of oil and gas departments in seven regional offices • Installed/troubleshot thousands of software issues in person and via LogMeIn, especially Direct Access, Malwarebytes, Petra, Aries, MS Office 2010/2016, Java, and in-house software • Replaced hardware, including motherboard installations for Dell… Show more • Completed 8,500+ ticket count, the highest annual average for the IT support team • Imaged and backed up Windows 7x64 and 10x64 computers for over 400 employees in a wide variety of oil and gas departments in seven regional offices • Installed/troubleshot thousands of software issues in person and via LogMeIn, especially Direct Access, Malwarebytes, Petra, Aries, MS Office 2010/2016, Java, and in-house software • Replaced hardware, including motherboard installations for Dell Latitude laptops • Configured new users in Active Directory, Exchange Management, and Skype/Lync • Responded to satellite and remote issues while assigned to drilling on-call rotation • Ordered and configured hundreds of iPhone 4s, 5, 5s, and 6 models for regional and remote employees throughout West Texas and Eastern New Mexico • Set up and repaired LifeSize/Crestron conference room systems for streaming executive meetings, including projector adjustments and hardware upgrade Show less



Global Personnel Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2012 - Apr 2013

  Midland, TX • Processed checks/invoices for Treasury Department using Kofax, Oildex, and Bolo • Completed data entry and scanned thousands of documents for Accounting Department • Trained three new employees • Assisted Owner Relations and Revenue Departments • Organized and maintained office supply inventory and filing systems in a role created specifically for me due to completing other tasks ahead of schedule • Supervised copy machines, mail machine, and Fujitsu scanners