Experience

Warner Pacific Insurance Services

• United States
• Insurance
• 200 - 300 Employee

• Medicare PreSales Specialist

  • Oct 2016 - Present

  Recruit, educate and build successful agent relationships in marketing Medicare products. Recruit, educate and build successful agent relationships in marketing Medicare products.



LifeCare Assurance Company

• United States
• Insurance
• 100 - 200 Employee

• Policy Service Representative

  • May 2016 - Jul 2016

  Processed Third Party Designation forms Processed address changes Tracked and answered policy owner benefit questions Complied with several Long Term Care provider’s confidentiality requirements Processed Third Party Designation forms Processed address changes Tracked and answered policy owner benefit questions Complied with several Long Term Care provider’s confidentiality requirements



Tolman & Wiker Insurance Services, LLC

• United States
• Insurance
• 1 - 100 Employee

• Commercial Account Assistant

  • Sep 2015 - Apr 2016

  Coordinated insurance renewals Reviewed contracts to determine endorsements needed for Insurance Certificates Liason between insurance carriers and insureds Communicated with producers, insureds, carriers, finance companies and other interested parties Coordinated insurance renewals Reviewed contracts to determine endorsements needed for Insurance Certificates Liason between insurance carriers and insureds Communicated with producers, insureds, carriers, finance companies and other interested parties



Centerpointe Insurance Services, LTD

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2015 - Sep 2015

  Issued Certificates of Insurance Ordered and reviewed Motor Vehicle Reports Corresponded with insureds, underwriters and certificate holders Issued Certificates of Insurance Ordered and reviewed Motor Vehicle Reports Corresponded with insureds, underwriters and certificate holders



Anthem Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Aug 2014 - Feb 2015

  Outstanding customer service ACA knowledge Individual and Small Group plan knowledge Enrollment, billing, claims and pharmacy issue resolution Explained product contracts and benefits to members Outstanding customer service ACA knowledge Individual and Small Group plan knowledge Enrollment, billing, claims and pharmacy issue resolution Explained product contracts and benefits to members



Anthem Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Medicare Broker Representative I

  • Aug 2011 - Apr 2014

  Trained brokers on Medicare eligibility Coordinated broker agency appointments Recruited brokers to become appointed to sell Anthem products Built strong broker relationships Facilitated webinars Prepared daily sales reporting Trained brokers on Medicare eligibility Coordinated broker agency appointments Recruited brokers to become appointed to sell Anthem products Built strong broker relationships Facilitated webinars Prepared daily sales reporting



Anthem Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative III

  • Aug 2010 - May 2011

  Documented and resolved over 50 Medicare member calls daily Resolved member claim, billing and enrollment Medicare issues Corresponded with members verbally and via email Knowledge and use of several systems Documented and resolved over 50 Medicare member calls daily Resolved member claim, billing and enrollment Medicare issues Corresponded with members verbally and via email Knowledge and use of several systems



Anthem Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Employer Service Representative II

  • May 2006 - Jan 2010

  Facilitated group Dental enrollment meetings and training Analyzed group benefits to confirm accurate implementationKeyed, adjusted and processed claimsResearched and resolved groups benefit issues

• Data Analyst I

  • Sep 2002 - May 2006

  Reviewed Long Term Care raw new business applications for completenessOrdered and reviewed underwriting requirementsFinal Expense underwriterOrdered and maintained departmeent suppliesAccounts payableCreated and updated reporting logs

• Recovery Representative II

  • Dec 1999 - Sep 2002

  Trained new employeesNegotiated payment schedules for Small Group in arrearsReconciled group billResearched root cause of nonpayment

• Small Group Underwriter II

  • Sep 1998 - Dec 1999

  Evaluated and analyzed Small Group riskKnowledge of medical terminology and diagnosis codesOffered rates to groupsEnrolled new groups