April Wolford

Director of Development at Oesterlen-Services For Youth
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Contact Information
us****@****om
(386) 825-5501
Location
Yellow Springs, Ohio, United States, US

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Ghada Ghassan

As my superior and our Classroom Support Services Manager, April has shown amazing leadership. She is proactive, professional and shows high emotional intelligence. She constantly encourages us, praises us and pushes us to achieve more, being the best we can be. I feel very lucky to report to such an inspiring leader!

Dani Reagan

I worked for April as a classroom support specialist at UC Berkeley Extension. April is a great supervisor and manager. She has a knack for involving and listening to her subordinates that marks her as a true leader. She is always available to teach, instruct and encourage her team. I really learned the values of team work and customer service from April.

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Experience

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Director of Development
      • Aug 2023 - Present

  • International College of Broadcasting
    • Dayton, Ohio, United States
    • Adjunct Professor
      • Jul 2023 - Present

      I am teaching introductory college writing courses and loving it! I am teaching introductory college writing courses and loving it!

    • United States
    • Farming
    • 1 - 100 Employee
    • Director of Development & Strategic Initiatives
      • Feb 2022 - Mar 2023

      ** Key Achievements ** + Led strategic initiatives in technology, fundraising, HR, and earned income projects including a migration to Google Workspace for non-profits, and revenue modeling for compost pick-up and product sales programs. +Developed a comprehensive fundraising program including annual fund, major gifts, grants, and sponsorship programs. + Managed a team of six staff including grants manager, communications manager, volunteer coordinator, and administrative staff. + Developed & implemented communication plans for development campaigns. + Exceeded fundraising goal for 2022 by $125,000. Show less

    • United States
    • Higher Education
    • 100 - 200 Employee
    • Acting Vice President for Advancement & Director of Alumni Relations
      • Nov 2019 - Jan 2022

      ** Key Achievements ** + Managed, led, and aligned the Advancement Department through the College’s Presidential search process. + Managed a team of 10 staff including major gift officers, communications director, donor relations, and support staff. + Raised $4.9 million over 12 months, exceeding the goal of $4.1 million. + Increased the number of alumni donors to the highest level in 5 yrs. + Transitioned a previously in-person alumni engagement program to a virtual model during the COVID-19 pandemic, producing (45) virtual events and engaging nearly 6,000 alumni in one year. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Program Manager & DEI Coordinator for Office of the CIO
      • May 2019 - Oct 2019

      ** Key Achievements *** Developed a corporate giving program to cover the cost of the University’s annual IT conference.* Led Diversity and Inclusion initiative for UC Berkeley’s CIO Office.Completed analysis of hundreds of employee survey results to prioritize DEI initiatives with senior IT leaders.

    • Technology Services and Customer Service Manager
      • Mar 2009 - Apr 2019

      **Key Achievements ** + Managed operations and support services for Extension’s 80 classrooms across (4) facilities in (3) cities.+ Increased Extension’s revenue by $200,000+ over two years by creating a flexible way to increase classroom capacity.+ Managed a team of 23 staff across three bargaining units including two supervisors, lead technical staff, and the customer service desk team.+ Served as senior project manager for a project to build an academic center with 23 classrooms in a highrise building in downtown San Francisco. Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Success Manager
      • 2008 - 2009

      Lithium is a SaaS based application suite used by some of the largest online communities in the world. The Lithium platform empowers companies to build vibrant online communities that drive sales, reduce service costs, accelerate innovation and grow brand advocacy. They deliver a digital customer experience across websites, social channels and mobile devices. Customer Success Manager 2008-2009 * Technical account manager for 25 companies including Comcast, LogMeIn and Staples. Led projects to launch online social networking communities and manage web interface development. Contributed to ROI assessments for clients. * Directed six-person cross-functional team to customize Comcast’s customer support site used by 500K users. Developed project timeline and milestones; facilitated collaboration between Lithium and Comcast to produce and launch the support forum platform to match the latter’s corporate branding. Show less

  • Cheshire Computing
    • San Leandro, CA
    • Owner and Founder
      • Jun 2002 - Jan 2008

      ** Key Responsibilities** + Developed marketing, operational and financial plans + Provided strategic IT consulting service for businesses and organizations + Designed and installed networks including firewalls, routers and file servers + Managed network, software and other technology projects ** Key Accomplishments** + Received $10,000 in funding from a small business incubator + Built a client base of more than 200 small businesses in 4 years ** Key Responsibilities** + Developed marketing, operational and financial plans + Provided strategic IT consulting service for businesses and organizations + Designed and installed networks including firewalls, routers and file servers + Managed network, software and other technology projects ** Key Accomplishments** + Received $10,000 in funding from a small business incubator + Built a client base of more than 200 small businesses in 4 years

    • United States
    • Higher Education
    • 400 - 500 Employee
    • IT Infrastructure and Operations Managment
      • 1999 - 2004

      Assistant Director of IS for Client Support and Academic Computing 2001-2004 Desktop Services Manager 1999 – 2001 Directed technical services for 45 instructional labs, 1,500 client computers and 500 employees. Managed multiple large-scale, interdepartmental projects simultaneously. Designed training programs for campus-wide technologies. Assistant Director of IS for Client Support and Academic Computing 2001-2004 Desktop Services Manager 1999 – 2001 Directed technical services for 45 instructional labs, 1,500 client computers and 500 employees. Managed multiple large-scale, interdepartmental projects simultaneously. Designed training programs for campus-wide technologies.

    • United States
    • Higher Education
    • 100 - 200 Employee
    • Technical Support and Educational Technology Management
      • 1993 - 1999

      Director of Technology Resources & Educational Technology Specialist 1998 - 1999 Assistant Director of Technology Resources & Educational Technology Specialist 1997 - 1998 Learning Lab Director _ 1993 – 1996 Oversaw technical operations and support services for this residential liberal arts college. Accomplishments include designing and implementing a computer facility and academic program to support students with disabilities. Created cross-functional team of faculty and students to research and propose personal computing technologies to support the college’s first blind and deaf student populations. Program has been used by hundreds of students to improve academic performance. Show less

Education

  • Union Institute & University
    Master of Science - MS, Organizational Leadership
    2021 - 2022
  • UC Berkeley Extension
    Certificate, Business Administration
    2011 - 2013
  • Antioch College
    Bachelor of Arts (B.A.)
    1987 - 1992

Community

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