Experience

Fremont Street Experience

• Entertainment
• 1 - 100 Employee

• AV Tech

  • Mar 2023 - Present

  Las Vegas, Nevada, United States · Manage and maintain computer systems and networks to ensure efficient operation · Diagnose and troubleshoot technical issues, install new software and hardware, and perform routine maintenance tasks · Possess strong technical skills, including proficiency in operating systems, networks, and programming languages



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• IT Ambassador 2, CWF/IOL Learning Ambassador

  • Aug 2020 - Jun 2023

  Las Vegas, Nevada, United States · Assist with duties and tasks as directed by the OPS-IT Tech · Allocate, maintain and troubleshoot IT equipment and service requests with documentation · Coach and train associates on safety procedures and help raise the standards for quality and productivity · Assist department operations as an associate’s resource, and ensuring associates are SOP compliant · Identify, investigate and correct shipment errors through the use of Kick Out, Optimized Outbound Problem Solve (OOPS), and… Show more · Assist with duties and tasks as directed by the OPS-IT Tech · Allocate, maintain and troubleshoot IT equipment and service requests with documentation · Coach and train associates on safety procedures and help raise the standards for quality and productivity · Assist department operations as an associate’s resource, and ensuring associates are SOP compliant · Identify, investigate and correct shipment errors through the use of Kick Out, Optimized Outbound Problem Solve (OOPS), and to ensure customers orders are delivered · Coach and train associates on safety procedures and help raise the standards for quality and productivity · Assist department operations as an associate’s resource, and ensuring associates are SOP compliant Show less



Delta Global Services – Staffing, a Wholly-Owned Subsidiary of Delta Air Lines

• Gate/Guest Service Agent

  • May 2018 - Aug 2020

  Las Vegas, Nevada Area - Provide customer service to passengers by answering questions about airport rules and regulations, flight schedules, and other travel information. - Greeted passengers as they enter the terminal and assist with luggage, boarding passes, and other travel needs. - Addressed safety concerns with passengers or crew members, reported potential hazards to supervisors, and assisted with emergency responses as needed. - Cross trained and coached agents on boarding and deplaning aircraft… Show more - Provide customer service to passengers by answering questions about airport rules and regulations, flight schedules, and other travel information. - Greeted passengers as they enter the terminal and assist with luggage, boarding passes, and other travel needs. - Addressed safety concerns with passengers or crew members, reported potential hazards to supervisors, and assisted with emergency responses as needed. - Cross trained and coached agents on boarding and deplaning aircraft procedure and help raise safety and quality standards. Show less



Abercrombie & Fitch

• United States

• Assistant Manager

  • Oct 2014 - Nov 2016

  Jacksonville, Florida - Assisted the Retail Store Manager in planning and implementing strategies to attract customers - Coordinated daily customer service operations (e.g. sales processes, orders and payments) - Tracked the progress of weekly, monthly, quarterly, and annual objectives - Monitored and maintained store inventory



Lifetouch National School Studios

• United States
• Photography
• 700 & Above Employee

• Photographer

  • Feb 2013 - Oct 2014

  Jacksonville, Florida - Posed and photographed school staff and student of all ages during portraits, prom, dances, sporting and special events. - Determined picture composition, selecting and adjusting subjects, equipment handling, and lighting to achieve desired effects. - Created post-production images using computers by performing tasks such as design, photo retouching, and image manipulation for reproduction.