Experience

ORGAN India

• India
• Non-profit Organizations
• 1 - 100 Employee

• Chief Operating Officer

  • Jun 2022 - Present



Lotus Petal Foundation

• India
• Non-profit Organizations
• 100 - 200 Employee

• Manager Resource Mobilization

  • Oct 2019 - Apr 2022



Khushboo Welfare Society

• India
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Lead

  • Jul 2013 - Jun 2016

  • Effectively managed corporate donor relationship • Successfully associated new corporate donors, managed CSR initiatives by making effective presentations and follow up • Led day to day center administration • Migrated organization structure from ‘individual’ to ‘process’ oriented • Managed donors visits and events • Managed resource mobilization and assessed their training needs for future capabilities • Effectively managed corporate donor relationship • Successfully associated new corporate donors, managed CSR initiatives by making effective presentations and follow up • Led day to day center administration • Migrated organization structure from ‘individual’ to ‘process’ oriented • Managed donors visits and events • Managed resource mobilization and assessed their training needs for future capabilities



Institute of Finance , Banking and Insurance Training limited

• Gurgaon, India

• Trainer – Banking Products

  • Apr 2007 - Oct 2008

  • Conducted post graduate diploma training on various banking products - Basics of Banking, Retail Banking and Soft Skills • Ensured no slippage as per the milestone to conduct the training • Ensured methodology compliance related to processes, documentation and records • Significantly contributed in content development by providing valuable inputs on various modules • Conducted post graduate diploma training on various banking products - Basics of Banking, Retail Banking and Soft Skills • Ensured no slippage as per the milestone to conduct the training • Ensured methodology compliance related to processes, documentation and records • Significantly contributed in content development by providing valuable inputs on various modules



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Manager Customer Service

  • Jul 2005 - Dec 2005

  • Handled team of 8 direct reports to ensure effective customer service management • Meet customers ensure delivery of their banking service needs with seamless execution • Handled complex customers transactions and supporting them in the branch • Reviewed customer profile and engage customers in a need based conversation to identify opportunities • Resolved customers concern using standard procedures and escalating non-standard activities • Assisted team by respecting coworkers and keeping everyone up-to-date on various initiative 0 • Key member of a collaborative and versatile branch & market team Show less



Kotak Mahindra Bank

• India
• Banking
• 700 & Above Employee

• Senior Service Manager - Retail Banking

  • Jun 2003 - Jul 2005

  • Effective day to day branch handling and back up to Branch Manager • Contributed to the ongoing improvement of the overall branch customer experience • Organized promotional events within the branch and nearby localities • Took initiative and find creative approaches to make each customer’s experience feel personal • Played key contributor role for satisfactory audit rating for the branch • Acquired new accounts and deepen banking relationships in existing accounts to achieve a profitable customer base and generate revenues for the bank • Protected the Bank's assets and comply with all regulatory, legal and ethical requirements • Organized training program for team to update their knowledge and enhance client interaction quality Show less



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Manager Lobby Services - Consumer Banking

  • Apr 2000 - Jun 2003

  • Strengthened existing customer relationship and management • Managed smooth processing of mortgage, adhering to budgeted cost levels and managing costs • Consistently exceeded service delivery and customer retention • Ensured effective Hiring and Training of staff by coordinating with HR • Coordinated “Festive” look of the branch on special occasions • Strengthened existing customer relationship and management • Managed smooth processing of mortgage, adhering to budgeted cost levels and managing costs • Consistently exceeded service delivery and customer retention • Ensured effective Hiring and Training of staff by coordinating with HR • Coordinated “Festive” look of the branch on special occasions



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Assistant Manager-Loan Centre

  • Aug 1996 - Mar 2000

  • Ensured no violation to regulatory and internal guidelines • Assured smooth functioning and control over processing of mortgage • Guaranteed productivity and error rates are within agreed service parameters • Strong adherence to budgeted cost levels • Released branch MIS on sales and indicate key metrics • Ensured no violation to regulatory and internal guidelines • Assured smooth functioning and control over processing of mortgage • Guaranteed productivity and error rates are within agreed service parameters • Strong adherence to budgeted cost levels • Released branch MIS on sales and indicate key metrics