Experience

Intelliwave Technologies Inc.

• Canada
• Mobile Computing Software Products
• 1 - 100 Employee

• Operations Manager

  • Nov 2021 - Present

• Agile Project Manager

  • Sep 2021 - Present

  • Drive functional and technical delivery of key team-, org-, and company-wide initiatives.• Drive monthly releases across full development lifecycle • Implement new; process, policies and procedures to improve performance • Collaborate with engineering teams to design, scope, and shepherd features.• Groom functional backlogs, project / release plans, and roadmaps.• Help facilitate product decisions to align with higher company initiatives.• Help coordinate peers / managers and build consensus while dealing with ambiguity.• Guide and manage the usage of agile Kanban methodologies to simplify project delivery.



Stream-Flo Industries

• Canada
• Oil and Gas
• 400 - 500 Employee

• SharePoint & Power Platform Specialist

  • Mar 2020 - Sep 2021

  • Support the day to day operational needs of the Stream-Flo Group of Companies Office 365 platform with a focus on SharePoint Online. • Responsible to any operational issues related to SharePoint Online. • Ticket Management and resolution under predefined SLA's • The primary SharePoint Online technical support for Stream-Flo Group of Companies staff. • Participates in continuous improvement efforts to improve SharePoint system performance, functionality and business utilization / coverage. • Leverages business and SharePoint technical skills to configure or deliver application changes to meet immediate and/or tactical business needs, relying on out-of-the-box capabilities and, where necessary, custom development. • Participates in the development and implementation of specific SharePoint strategies under the direct supervision of the IT Manager. • For solutions that require custom development, coordinates 3rd party vendors and contractors that may develop solutions for the organization. • Stakeholder management of all levels of Stakeholder interactions and requirement elicitation. • Build SME’s in your area and stay up to date on technological developments. • Acting a BA for developing Fleet management apps. • Power Platform app development: PowerApps, Power Automate & Power BI, responsible for design and implementation of E2E automation integration of SharePoint with Power platform tools. • Administrator for the SharePoint Online solution of Stream-Flo Group of Industries



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sharepoint Specialist

  • Dec 2019 - Mar 2020

  I am working as SharePoint Specialist on a migration project for a client (NorQuest College) as the infrastructure will be soon EoSL. Performing an upgrade from on-prem SP2010/2013 to on-prem SP2019. Key responsibilities include. • Project & Stakeholder Management aspects. • Reviewing all customer requirements and developing the best approach for achieving it. • Working with the infra team to build Dev, test and Prod environments. • Planning, testing and performing iterative migration of content and custom solutions from the in house SP2010/2013 farms to SP2019 farm. • Perform DR migration of WFM to make sure default and custom SP2013 workflows work with the 2019 Farm. • Reviewing custom VB.NET code and making sure it is compatible for the upgrade. Documenting and maintaining the process and project documentation.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• IP Voice & Numbering - Technical Delivery Manager

  • Dec 2016 - Aug 2019

  Responsible for capturing scope and success criteria for Voice development projects for internal customers in Product Line and Operational teams. Stakeholder management to ensure benefits were realised, challenging costs and driving transparency and efficiency through lessons learned.Translate the owned roadmap initiative into a project delivery plan that enables the customer-facing unit to deliver the right capability (networks, IT and process) at the right time.Manage a budget of up to £2 Million & drive financial decision making to ensure the project stays within budget – manage affordability vs. delivery.Mitigate project risks, manage timely project reporting and drive project-related change control decisions.Work with the Program Manager to forecast program resource needs (design, dev, test, ORT, network design, build and test resource). Also, work with the operations team to forecast the resources they require to support trial and ORT.Perform project’s gap analysis (Post Implementation Reviews) using various appropriate project management tools and techniques to provide cost-effective solutions and to continuously improve further processesInterpret customers’ needs and assess the full project requirement. Analyze existing data, identify the incident trends and external risks, providing effective as well as alternative solutions.Keep abreast of internal/external business issues and best practice in the area of expertise and can apply that to their own role.Problem Solving - Finds the root cause of problems and ensures that they are resolved through the most appropriate solutions. Change Management – a strong understanding of the need to appreciate and manage change in terms of business/customer deliverables.Delivery of Commitments - Consistently delivers on commitments, even when under pressure. Helps others set and work toward objectives

• Group CIO - GBF Technical Lead

  • May 2016 - Feb 2017

  Solution Design and Development of high-quality maintainable software components for Group Enterprise Management Platform.• To Drive quality software Development and delivery through a framework of checkpoints via quality gates and associated Release Management Process.• To drive to acquire a strong technical grasp on key platform technical areas and ensuring that this knowledge will be embedded in platform deliveries.• To work closely with the Customers, architects, and other software vendors to establish solutions that meet business requirements and processes.• To produce component level testing of the software components produced.• To produce automated tests that require a minimum of associated documentation in order to understand and maintain.• To work with Testers, taking a critical approach to the user stories and acceptance criteria provided.• To provide technical assistance to Testing and Deployment activities and take responsibility for fixing defects that may arise during these activities, extending to post and in-life support when required.• To lead a team of Apprentices and Graduate Developers, supporting and developing their skill through coaching and guidance of best practice.• To manage people and ability to provide open and honest feedback through the day to day team working and formal 1:1s.• To proactively seek opportunities for revenue growth through optimisation and re-use of platform capabilities.• To drive for cost optimisation on the platform in life operations through strong collaboration with BT TSO.• To maintain platform software Delivery and Design documentation throughout the development life-cycle.• To have an in-depth technical knowledge of software Delivery and Design.• To support the estimation process and financial governance.• To articulate technical solutions and issues to Customers and stakeholders with a non-technical background.• To travel regularly to Customer sites.

• Sharepoint Consultant

  • Jul 2014 - May 2016

  • To provide software engineering (SharePoint based) advice and/or professional services to both internal and external clients.• To deliver C# SharePoint 2010 and 2013 based solutions (client-side/server-side).• To deliver bug fixes and support for BT’s internal SharePoint portal’s under strict SLA’s.• To deliver and work under the Continuous Improvement (CI) approach.• To lead on the design, development, and delivery of GNB (navigation bar), the most used piece of code (>100,000 hits a day) component for BT’s new intranet portal.• Successfully delivered the new BT Intranet portal used by 100,000+ users.• Personally, recognized by Director of the Group Communications– awarded a Blue RibbonAward.

• Graduate Software Engineer JAVA Developer

  • Sep 2013 - Jul 2014

  •Worked on multiple projects MyDonate platform and telethons as part of the Java UI development team and Oracle DB developer for the latter.• Worked as part of the smooth delivery and response team for various major appeals such as CIN(Children In Need) 2013 and DEC Philippines typhoon appeal. •Presently I am working as Java UI developer on a project called Collection Desktop which involves responsibilities such as.•Development of the wrapper layers for linking the UI to the back-end data layer.•Writing automated tests JUnit and Web tests. •Using BDD(Behavior-driven development) approach for the purpose of CIT( Continuous Integration Testing) via the Web test to tests the UI(User Interface) functionality for the front end.•Liaising with the testers and help them resolve bugs with the system and managing the defects raised and their ETA for delivery.



University of Hertfordshire

• United Kingdom
• Higher Education
• 700 & Above Employee

• Computer Science Help desk Assistant

  • Oct 2012 - May 2013

  •Managing Labs in Absence of Tech staff. •Dealing with student queries (Technical or University related). •Asset Management (Part Time). •Liaison with security for lab closure and openings. •Managing Labs in Absence of Tech staff. •Dealing with student queries (Technical or University related). •Asset Management (Part Time). •Liaison with security for lab closure and openings.



Acer

• Taiwan
• Computer Hardware Manufacturing
• 700 & Above Employee

• Server Specialist

  • Mar 2012 - Sep 2012

  • Promoted from a Desktop Technician to a Server Specialist & then to a SS lead for football venues for showing initiative in server support and hardworking attitude.• Selected as one of 28 Venue Team Leads from a total of 420 Acer Technicians.• Preparing documentation for all outer London football sites.• Interviewing new candidates for the roles of Server specialists and Desktop technicians for London and outer London roles.• Being the first point of contact for my team, for any issues.• Reporting to the Acer RTL (Regional Team lead) & VITM (Venue IT Manger’s) about the progress on site.• Server OS imaging, RAID configuration, Configuring iLO (Integrated Lights-Out) connections, Server monitoring for alarms, Server repairs / upgrades / downgrades.• Overseeing the tasks performed by Acer Team and volunteers.• Performing daily server checks and checks all over the site.• Mentoring new starters and helping them with all tasks. Giving inductions and presentations to volunteers and Acer staff.• Deployment of Servers and environmental Monitoring kit in the TER (Technology Equipment Room).• Patching the servers and liaising with BT (British Telecom) to make sure the servers have networking connectivity.• Performing Network failover and power failover test with VITM (Venue IT Manager) and VTCM (Venue Telecommunication Manager).• Perform Quality assurance on all deployed devices.• Provide Technical Support for all Acer hardware and to users.• Working in liaison with Service Desk and monitor tickets to provide level 2 Desktop Support.

• IT Technician

  • Jun 2011 - Feb 2012

  • Monitoring ticketing software and dealing with user service requests• Setting up new desktop devices for new starters in office or Deployment of Acer hardware at designated places on Olympic venues.• Rebuilding faulty devices.• Updating Asset management Database.• Perform Quality assurance on all deployed devices.• Provide Technical Support for all Acer hardware and to users.• Pack up all devices and send it back to EDC (Equipment deployment centre).



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Till Controller/ Customer Assistant

  • Nov 2009 - May 2011

  • My role is to provide good customer service whilst serving customers at checkouts and self-checkouts. Especially tackling issues when self-checkouts freeze and stop responding. • Till controlling involves management skills of how to manage queues whilst helping customers on the information desk, especially during busy and stressful periods like weekends, Christmas etc. • I also have to help with customers’ queries which may involve issues with customer services and deal with customer complaints. • Replenish stock which is to be done on a strict time line hence requires time management and hard work. • I was made the Employee of the Month for my Good Service, hard work, and positivity and can-do attitude.