Experience

Softrip

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Engineer

  • Jun 2018 - Present

  - Performs oversight of project development via project planning and implementation support- Collaborates with software developers to design, QA test, and present custom client functionality- Assesses client goals and business solutions- Maintains and archives clean historical record of project workflow- Supports adherence to project timelines by working with the team to meet dates for project completion by deadline

• Client Relations Manager

  • Jun 2015 - Present

  - Manages and resolves client support issues from over 3 dozen clients and 60+ brands- Develops system operations training manuals - Coordinates with Senior Project Managers on development and implementation of new system functionality- Implements system on-boarding and training with new clients- Designs and supervises custom client programming requests with a team of 20+ programmers- Maintains weekly KPI analytic reporting for open support issues and development requestsAccounts Receivable and Payable- Analyzes weekly and monthly revenue streams for contract and policy renewal- Responsible for weekly and monthly account billing Show less