Experience

Amadeus IT Pacific

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Definition Analyst/ Product Owner

  • Jan 2016 - Present

  My responsibilities include managing Altea Customer Management system for various modules like flight booking creation, ticketing, inflight customer services, seating management, upgrades, frequent flyer cards, flight disruptions, check-in, inter-airline check-in, baggage management, boarding and various business rule management , self service check-in systems• Involvement in the change management process– assess and validate business and functionality requirements, coordinate with various functional teams for impact analysis and provide solution and sizing• Analyze the Edifact messaging between various systems internally and externally as per the IATA standards• Produce High Level Design document and Functional Specifications to Airlines• Carry out the functional walk-through of the product with the Development team and ensure deep understanding of the business requirementsProduct Support:• Involved in various airlines cutovers such as Japanese Airlines, Cathay Pacific, Garuda Indonesia, Korean Air, Air Nippon by providing support both onsite and offsite.• Provide production support to the airlines which involves troubleshooting of various applications and resolving issues raised by airlines.Testing:• Involved in various testing phases based on requirements • Deliver test plans and test scenarios• Manage software testing in accordance with the test & quality management plans• Executing brush tests and provide functional sign off Show less

• Senior Software Engineer

  • Sep 2011 - Dec 2015

  As a Software Developer, I was involved in the development and production support of the Altea Customer Management Departure Control System. Responsibilities:• Involvement in the development of Amadeus Altea DCS – Customer Management System in C++ in Linux environment.• Scoping, sizing, development, maintenance and production support of Amadeus product which involves analysis of the Edifact messaging between various systems internally and externally• Implementing asynchronous processing of the messaging between Customer Management System and the Seating system as part of system stability Initiative.• Delivering tasks on time and regularly reporting progress and highlighting issues and problems as necessary.• Involvement in development of gaps for various airlines and taking ownership• Involvement in change request assessment process and sizing • Working in collaboration of other teams.• Providing support to the Product Definition team: study of airline requirements, gap analysis, specification reviewing.• Active participation in airline cutovers both onsite and offsite• Active investigation of production issues, debugging and fixing bugs.• Involvement in University career fairs and internship recruitment program.• Helping and mentoring new team members.• Review and Coordinate the new Edifact messages for the Sydney site and present to the global counterparts during the review process Show less



Wipro Technologies

• United States
• Business Consulting and Services
• 700 & Above Employee

• Software Engineer

  • Jun 2006 - Jul 2011

  • Involvement in the phases of SDLC and maintenance of Cisco's Intelligent Contact Center Management (ICM) system • Complete ownership of Avaya Peripheral Gateway , Aspect Peripheral Gateway, Symposium Peripheral Gateway, Avaya Simulator (which connects to switches like Avaya ACD, Aspect ACD etc respectively) for customer issue ,defects and feature enhancements. • The routing logic of ICM software is derived by an intermediary component called Peripheral Gateway (PG) • End to End tracking and monitoring of high visibility customer issues • Reviewing the ACD release Notes and identifying appropriate changes • Familiar with important configurations on Avaya, Aspect ACDs • Involvement in scoping of feature enhancements • Defect Fixing and analyzing product marketing requirements • Provide on-site support and comprehensive troubleshooting for all customer issues and escalations irrespective of the type of PIM involving field deployments, new installations, production testing, upgrades etc. • Communicating and co-coordinating with Cisco Engineers and answering their questions/concerns by helping them get information from Wipro PIM team. • Communicating and co-coordinating with Wipro PIM team and helping them make progress on the issues by obtaining necessary help / resources from Cisco Boxborough, USA • Support offshore team by involving in the high-priority cases and customer cases worked by the team. Handle and work on the issues from onsite while offshore team is not in working hours. • Work with other teams (lab, release engineering, patch management) to get the issues/problems faced by offshore team resolved quickly. • Representing the team on all hot site customer calls as required. • Participate in cross-functional low level escalation review meetings. Show less