Experience

Kallidus

• United Kingdom
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Oct 2022 - Present



Sapling

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Success Manager

  • May 2021 - Oct 2022

  Sapling is a People Operations Platform that automates your workflows - from onboarding to offboarding and everything in between - by connecting people data across your existing systems. As the platform of choice for InVision, OnDeck, Digital Ocean, Coupa and more, we believe when you create a great employee experience, People Ops can better support teams to do their best work. Sapling is a People Operations Platform that automates your workflows - from onboarding to offboarding and everything in between - by connecting people data across your existing systems. As the platform of choice for InVision, OnDeck, Digital Ocean, Coupa and more, we believe when you create a great employee experience, People Ops can better support teams to do their best work.



Optimus Information Inc.

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Executive

  • Sep 2020 - May 2021

  My role involves: Establishing and nurturing a satisfactory relationship with clients. Such as: Handling engagements with existing clients. Keeping a smooth flow of all client-related transactions. Improving customer engagement techniques Building customer retention matrix Re-connecting with clients from past My role involves: Establishing and nurturing a satisfactory relationship with clients. Such as: Handling engagements with existing clients. Keeping a smooth flow of all client-related transactions. Improving customer engagement techniques Building customer retention matrix Re-connecting with clients from past



Photon

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Manager - Account Management

  • Apr 2019 - Dec 2019

• Junior Account Manager

  • May 2016 - Mar 2019

  Managing existing sales accounts, handling projects end-to-end, finding areas of improvement and scope for innovation in existing business and bringing projects from existing accounts



Bharat Petroleum Corporation Limited

• India
• Oil and Gas
• 700 & Above Employee

• Summer Research Intern

  • May 2015 - Jul 2015

  Underwent two months long marketing research project with BPCL LPG Department for improving Supply chain and service quality in Chennai. The internship included:  Studying its LPG customer’s concerns in Chennai and preparing research questionnaire  Data collection and analysis  The major concern was the distributor staff’s behaviour Underwent two months long marketing research project with BPCL LPG Department for improving Supply chain and service quality in Chennai. The internship included:  Studying its LPG customer’s concerns in Chennai and preparing research questionnaire  Data collection and analysis  The major concern was the distributor staff’s behaviour



Royal Sundaram General Insurance Co. Limited

• India
• Insurance
• 700 & Above Employee

• Marketing Intern

  • Dec 2014 - Jan 2015

  Worked as marketing intern in the company’s Marketing & Communications department. I helped in planning and organizing the launch of new “Family health insurance” scheme. Through my marketing learning I proposed various effective ideas for the campaign. It helped me in learning the practical aspects of various media channels Worked as marketing intern in the company’s Marketing & Communications department. I helped in planning and organizing the launch of new “Family health insurance” scheme. Through my marketing learning I proposed various effective ideas for the campaign. It helped me in learning the practical aspects of various media channels