Cloud Support Engineer

• Jun 2023 - Present

Cloud Engineer Intern

• Mar 2023 - Jun 2023

• Supported the Lead Cloud Engineer to ensure 99.99% file availability by overseeing the integration of the platform with Amazon S3 • Contributed to the maximization of profitability by at least 15% by leveraging S3 storage classes to categorize user data. • Achieved a minimum turnaround time of 1 hour for user requests, resulting in an increased response rate. • Supported the Lead Cloud Engineer to ensure 99.99% file availability by overseeing the integration of the platform with Amazon S3 • Contributed to the maximization of profitability by at least 15% by leveraging S3 storage classes to categorize user data. • Achieved a minimum turnaround time of 1 hour for user requests, resulting in an increased response rate.

Administrative Officer and IT Support

• Jun 2019 - Aug 2021

• Initiated an online learning platform during COVID-19 pandemic which increased students’ learning by 70%. • Spearheaded the team to obtain necessary external examination approval -WAEC, NECO which improved the brand image of the institution • Achieved over 20% increase in the number of students as a result of excellent relationship management and employee management • Recruited over 30 teaching and non-teaching staff which enhanced the prompt delivery of educational services • Manage correspondence between stakeholders and effectively resolve all related inquiries • Created an effective result spreadsheet with Excel for over 100 students. Show less

Assistant training manager

• May 2019 - Jun 2019

• Enhanced operational support and improved referrals by 10% as a result of excellent customer service and management • Improved examination pass rate of the IELTS examination as a result of Introducing the fundamentals of the English Language module to over 50 candidates • Managed over 150 candidates per month over 3-course programs and provided training support facilities • Provided monthly reports and communicated customers feedback to management which aided business strategies • Enhanced operational support and improved referrals by 10% as a result of excellent customer service and management • Improved examination pass rate of the IELTS examination as a result of Introducing the fundamentals of the English Language module to over 50 candidates • Managed over 150 candidates per month over 3-course programs and provided training support facilities • Provided monthly reports and communicated customers feedback to management which aided business strategies

Brand Ambassador

• Nov 2018 - Jan 2019

• Delivered sales pitches on the company’s products and effectively tailored product offerings to customers’ needs • Increased customer base through effective networking and sales techniques • Promoted sales through social media platforms and one-on-one contact method • Achieved an increase in sales volume and turnover by initiating a dynamic sales and marketing plan • Delivered sales pitches on the company’s products and effectively tailored product offerings to customers’ needs • Increased customer base through effective networking and sales techniques • Promoted sales through social media platforms and one-on-one contact method • Achieved an increase in sales volume and turnover by initiating a dynamic sales and marketing plan

English Language Tutor (NYSC)

• 2017 - 2018

• Administered teaching and instructional materials to over 150 students across senior classes • Initiated teaching strategies that improved students’ academic performance • Maintained a safe, clean, and organized environment which aided the learning experience • Developed educational and teaching skills by participating in workshops, training and conferences • Administered teaching and instructional materials to over 150 students across senior classes • Initiated teaching strategies that improved students’ academic performance • Maintained a safe, clean, and organized environment which aided the learning experience • Developed educational and teaching skills by participating in workshops, training and conferences