Office Manager

• Sep 2021 - Present

HR / DER

• Aug 2020 - May 2022

Manages the company's human resources. Responsible for the effective hiring, training, developing, and management of the employees. Manages the company's human resources. Responsible for the effective hiring, training, developing, and management of the employees.

Billing Specialist

• Aug 2017 - Apr 2020

Evaluated job folders to determine costing and labor charges for each job. Entered data into Trans-Pak’s proprietary software in order to submit invoices to the customers. Assisted in other CS duties as requested by answering phones, taking orders and assisting the GM with reports. Evaluated job folders to determine costing and labor charges for each job. Entered data into Trans-Pak’s proprietary software in order to submit invoices to the customers. Assisted in other CS duties as requested by answering phones, taking orders and assisting the GM with reports.

Customer Service Manager

• Sep 2007 - Feb 2017

Determined customer service requirements by maintaining contact with customers; visiting operational environments. Improved customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximized customer operational performance by providing help desk resources & resolving problems. Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Assisted in AR, AP & HR functions as requested. Show less

Customer Service Rep.

• Mar 2004 - Sep 2007

Created sales orders and invoices for customers while training and overseeing the employees on the customer service team. Was responsible for following up on the aged accounts. Was responsible for the customer feedback logs and reviewing with the team on a weekly basis and creating kudos or pcars as necessary along with a vast array of other responsibilities as requested. Created sales orders and invoices for customers while training and overseeing the employees on the customer service team. Was responsible for following up on the aged accounts. Was responsible for the customer feedback logs and reviewing with the team on a weekly basis and creating kudos or pcars as necessary along with a vast array of other responsibilities as requested.

Customer Service

• 1997 - 2004

Was responsible for providing quality and efficient customer service to customers through the daily management of accounts. Over saw the day to day running of the office to include AR & AP responsibilities. Was responsible for providing quality and efficient customer service to customers through the daily management of accounts. Over saw the day to day running of the office to include AR & AP responsibilities.