Experience

Emirates Insurance Company

• United Arab Emirates
• Insurance
• 200 - 300 Employee

• Senior Associate - Broker Relations(Distribution)

  • Jun 2019 - Present

  • Successfully managing approx. AED 80M portfolio for 34 broker partners & businesses of various prestigious clients • Successfully building & maintaining productive & professional relationships with Brokers & increasing key account base and guaranteeing client satisfaction for all LOBs • Responsible for preparing Branch yearly budget & various weekly/ monthly marketing reports for the management • Regular meet ups with all the brokers pushing for New Business & maintaining the renewal base • Ensuring bringing in potential New business enquiries by doing an initial slip review & negotiating with the Underwriters in getting it placed • Organizing training sessions on portals given to the broker partners to generate more B2B business • Facilitating monthly renewal notices & account servicing and ensuring agreed SLAs are met • Regularly monitoring market for new products/ rating changes and arranging internal meetings with Underwriting team to review & adapt to the change • Liaising with other department – Finance, Credit Control, Claims, Operations, Compliance, Survey team to bridge gaps while placing/ servicing any account • Responsible for reviewing potential broker profiles & bring them onboard as per the company’s set criteria Show less



Dubai Insurance Co.

• United Arab Emirates
• Insurance
• 100 - 200 Employee

• Underwriter - Motor Insurance

  • Apr 2018 - Jun 2019

  • Underwriting Motor policies for Direct Customers and Brokers. • Arrange and monitor timely issuance of policies, cover notes, endorsements, documents, debit/credit notes and other related documentation in order to complete the underwriting process efficiently and ensure client satisfaction. • Renewing the existing policies according to the renewal terms of the company. • Maintaining proper records of customers and their requirements. • Receive the production every month and checking all policy before transferring and posting in our own system. • Follow up with brokers and provide them our last prices and quotations. • Preparing fleet Quotation & issuing fleet policies. • Dealing with Brokers, check policies if possible for renew or not, receive and enter policies (comprehensive and Third party) in the system. • Conducting the preliminary survey of customer vehicle to reduce the risk on proposed vehicle for Insurance. • Dealing & following up with brokers / clients for Outstanding Amount • Preparing Quotations and providing rates to direct clients, brokers, and sales agents. • Preparing all endorsements regarding any motor insurance policy. • Answering to phone calls and all inquiries from customers. • Plan, depict, and format the training programs for Brokers while introducing the new plans or modifications made in an existing and presiding policy. • Accurate documentation classification, sorting, filing and proper archiving. • Project a professional company image through interaction with customers. • Ensure that internal and external communication requirements are being adhered to in a timely and professional manner Show less



XL Catlin

• Bermuda
• Insurance
• 700 & Above Employee

• Senior Process Specialist

  • Oct 2016 - Jan 2018

  • Handled claims of various locations in accordance with global claim handler guidelines and achieve satisfactory rating in the annual claims audit and compliance review.• Managed approx. 1200 claim files for various Lines of businesses (IPC, MOE, Casualty & Fine Art & Specie) for EMEA region• Maintain accurate and up to date claim reserves that reflect the company’s true liabilities on each claim• Sorting and reconciliation of claims bordereau and respective financial processing in claims system.• Assuring smooth transition and training of new processes and adhere to defined service level agreements – productivity, turnaround time and accuracy.• Handling claims of various locations in accordance with global claim handler guidelines and achieve satisfactory rating in the annual claims audit and compliance review.• Organizing and attending meetings with prospective stakeholders or with local teams of on shore offices via phone or video calls• Formulated & implemented underwriting guidelines, processes, workflow, application forms, among others; managed claim procedures• Analysed variables, such as type & amount of coverage, loss control, credit reports, and loss experience Show less

• Process Specialist

  • Oct 2014 - Oct 2016

  • Creating and maintaining Service Requirement Documents (SRD) for all the processes of the team using MS Visio• Efficiently reviewing exiting work practices, procedures and identify any areas for possible improvements or process automation.• Knowledge of insurance coverage’s, contracts & underwriting guidelines• Analysed variables, such as type & amount of coverage, loss control, credit reports, and loss experience• Skilled at disbursing the claim amount to the clients after approval of the higher authorities; realising the business renewal process by attending training organized by the company• Assuring smooth transition and training of new processes and adhere to defined service level agreements – productivity, turnaround time and accuracy.• Analysing monthly, half yearly and annually MIS reports and come up with strategies to assist management in various decision making.• Involving validity assessment and approvals of high value claims in compliance with regulatory requirements• Accountable for underwriting global claim payments via wire transfer i.e. following set protocol for approving banking details provided by claim handlers before they initiate claim payments• Collaborating with other departments such as respective banks, IT team, legacy system team in case of payment failures Show less



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Executive Underwriter

  • Apr 2014 - Oct 2014

  • Managed the highest sourcing channel for SBI cards – Direct to Customer.• Prime SPOC for SBI corporate credit card process.• Collaborating with the Fraud team for any suspicious application to prevent delinquencies• Prioritized the PRDV applications by taking exceptional approvals from risk team and getting the cards delivered to the customer within one day• Responsible for training the new joiners with underwriting guidelines and getting them certified.• Expertise in sourcing and reviewing CIBIL reports and making personal unsecured lending decisions based on individual Credit Reports.• Spearheaded all aspects of underwriting and claims of various product portfolios; trained a batch of 9 colleagues and got them certified to Underwrite credit cards for SBI• Assessed information provided by potential borrowers, their financial liabilities, income, contractibility, employment along with credit history, to calculate the risks of extending credit with credit history, to calculate the risks of extending credit• Monitored application acquisition process from case generation, processing to card delivery.• Managed the overall operations with key focus on streamlining the working SLA’s & SOP’s for enhanced operational effectiveness• Hand-on experience in training colleagues from different locations on various processes and assist them in inculcating Company’s behaviour• Being the best performer, visited GE Capital’s Chennai site for testing purposes as a Business Continuity Plan Show less

• Associate Underwriter

  • Jul 2012 - Apr 2014

  Involved in Underwriting Credit Card applications for State Bank of India:• Study of overall profile of an applicant• Providing the financial exposure on the application basis company policy & application score• Worked on company's SOP(Standard Operating Procedure) & keep that updated to the latest procedure followed• Visited company's Chennai site to test the software performance there



Rath - N - Rath

• India
• Non-profit Organization Management
• 1 - 100 Employee

• SPS Volunteer

  • Oct 2010 - Oct 2010

  Worked closely with the Organizing Committee to make it a success for the country. Worked closely with the Organizing Committee to make it a success for the country.