Experience

Ordnance Survey Northern Ireland

• Government Administration
• 1 - 100 Employee

• Mapping and Charting Officer

  • Jun 2021 - Present



Ulster University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Advisor

  • Aug 2019 - Aug 2020

  In August 2019 and 2020, I was temporarily employed by the Registry Office at Ulster University to help out with the Admissions Enquiry Helpline. This involved the handling of prospective students who were awaiting a decision on their place at the university but also with students seeking further advice about Clearing options. It was essential that the students’ concerns were addressed sympathetically, and their stresses were somewhat alleviated; this helped to not only significantly develop my communication and listening skills but also my emotional intelligence. Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• NOWTV Customer Service Advisor

  • Jun 2019 - Aug 2019

  The main tasks in this role involved supporting customers with their NOWTV Broadband products, troubleshooting and resolving technical issues with their broadband performance as well as general queries and billing. This role boosted my emotional intelligence and resilience in working with the public as well as my problem-solving skills. The main tasks in this role involved supporting customers with their NOWTV Broadband products, troubleshooting and resolving technical issues with their broadband performance as well as general queries and billing. This role boosted my emotional intelligence and resilience in working with the public as well as my problem-solving skills.



Esri UK

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Placement Student

  • Sep 2018 - Apr 2019

  As part of my DPP at university, I was given the opportunity to spend six months with Esri UK where I rotated through three different departments - Technical Support; ArcGIS Localisation Team and Presales. Throughout my time there, I worked on a range of different projects and greatly strengthened my knowledge of GIS and ArcGIS products in particular. By the time I left Esri UK, I had developed both personally and professionally, improved many key transferable skills and had also produced three blog articles for Esri's GeoXchange webpage. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Assistant

  • Jun 2018 - Sep 2018

  The role’s main tasks included replenishing shelves daily, assisting customers in the bakery and on the shop floor as well as ensuring the work area in the bakery was cleaned to a high standard and prepped for the bakers in the early morning. Through this role, I gained a lot of hands-on experience in a working environment and further enhanced my personal, social and other key transferable skills. The role’s main tasks included replenishing shelves daily, assisting customers in the bakery and on the shop floor as well as ensuring the work area in the bakery was cleaned to a high standard and prepped for the bakers in the early morning. Through this role, I gained a lot of hands-on experience in a working environment and further enhanced my personal, social and other key transferable skills.