Customer Service Representative

• Feb 2023 - Present

Freelance

• Feb 2020 - Present

Reservations Manager

• Aug 2016 - Present

In charge of reservations at Casa Parota San Pancho, a vacation rental property in the Nayarit Riviera (San Pancho). Direct contact with guests and potential guests, offering further assistance in transportation options, food, logistics, tours, etc. Management of Airbnb, TripAdvisor/FlipKey, VRBO/HomeAway platforms. Involved in the creative side as well, building and updating the website (images, information, SEO), taking photographs, and updating social media platforms. In charge of reservations at Casa Parota San Pancho, a vacation rental property in the Nayarit Riviera (San Pancho). Direct contact with guests and potential guests, offering further assistance in transportation options, food, logistics, tours, etc. Management of Airbnb, TripAdvisor/FlipKey, VRBO/HomeAway platforms. Involved in the creative side as well, building and updating the website (images, information, SEO), taking photographs, and updating social media platforms.

Writer, Proofreader, Translator

• Sep 2010 - Present

Remote work on various online and print media projects in Mexico, the United States, and the UK, either as a writer, proofreader, translator, or a combination of the three. Some have been short-term projects, and others more long-term. My experience in print has been for magazines, and for online projects, I have participated in subtitling, transcribing, and translating for ISUN Skincare. Writing for UCOLOURS (website), The Primal Pioneer blog, and editing various blog posts, articles, and written pieces. Show less

Customer Service Team Lead

• Oct 2021 - Feb 2023

Store Manager

• Sep 2016 - Dec 2020

Responsible for creating the operations/organizational structure of the store. Hiring and overseeing employees, as well as managing staff and daily operations. Administration work, including accounting, bookkeeping, and national and international ordering of products. Maintaining communication between local organic farmers and providers, as well as coordinating the delivery of products. Quality control for each delivery. Creating and writing the policy manual for the store and for each provider, as well as writing the main formats and templates for daily online communication. Writing and creating social media content in both English and Spanish. Customer service in Spanish, English, and French. Excellent problem-solving skills from the constant change and needs of the job. Creating and writing the policy manual for the store and for each provider, as well as writing the main formats and templates for daily online communication. Writing and creating social media content in both English and Spanish. Customer service in Spanish, English, and French. Excellent problem-solving skills from the constant change and needs of the job. Show less

Freelance SEO & Marketing

• Apr 2019 - Jan 2020

Remote, short-term projects with Sounds Good Agency (London), as well as with individual clients assisting, mainly, with SEO, marketing, and front-end development through the Shopify platform (E-Commerce). These projects also call for Photoshop knowledge for editing images, logos, as well as basic programming/front-end development knowledge. Remote, short-term projects with Sounds Good Agency (London), as well as with individual clients assisting, mainly, with SEO, marketing, and front-end development through the Shopify platform (E-Commerce). These projects also call for Photoshop knowledge for editing images, logos, as well as basic programming/front-end development knowledge.

Reservations Manager

• May 2015 - Sep 2016

In charge of customer experience from start to finish. Organizing, supervising, and working alongside the staff in daily and future operations and logistics of surf, SUP, MTB, hikes, and other activities to ensure customer satisfaction. Creating sales opportunities and social media strategies to improve service and communication with current and potential customers. In charge of customer experience from start to finish. Organizing, supervising, and working alongside the staff in daily and future operations and logistics of surf, SUP, MTB, hikes, and other activities to ensure customer satisfaction. Creating sales opportunities and social media strategies to improve service and communication with current and potential customers.

Editorial Director

• Oct 2013 - Jan 2015

Fashion, technology, music, and popular culture-oriented magazine. Supervising and proofreading written work. Content distribution, writing, and editing to enhance readability. Logistics of the design, print, release, and distribution of the magazine. Applying better teamwork strategies with design and writing teams, as well as short-term and long-term goals to improve quality and content. Fashion, technology, music, and popular culture-oriented magazine. Supervising and proofreading written work. Content distribution, writing, and editing to enhance readability. Logistics of the design, print, release, and distribution of the magazine. Applying better teamwork strategies with design and writing teams, as well as short-term and long-term goals to improve quality and content.

Proofreader & Project Manager

• Sep 2012 - Sep 2013

Having Warner Bros. Latin America as our main client, my team and I were in charge of receiving, correcting, editing, and occasionally translating the style for print projects—posters, DVD, Blu-Ray artwork, standees, packaging, memorabilia, special editions, and others, to be released in Mexico and other Latin American countries before sending it to the design team. Final proofreading and editing of the material. Direct communication with the WB Marketing office in Mexico City to improve workflow and quality. Show less

Freelance Writer

• May 2007 - Jan 2012

Freelance writer for the Music and Technology sections of Rock 101's website, focusing on album and concert reviews, new bands/artists, new gadgets, and other interesting facts and news. Freelance writer for the Music and Technology sections of Rock 101's website, focusing on album and concert reviews, new bands/artists, new gadgets, and other interesting facts and news.