Experience

The Ritz-Carlton, Astana

• Kazakhstan
• Hospitality
• 1 - 100 Employee

• Rooms Operations Voyager

  • Sep 2023 - Present

• Guest Relations Agent

  • Mar 2023 - Present

  1. Meet and greet personally all the guests.2. Navigate, guide and assist guests with any questions regarding hotel operations.3. Resolve guest incidents, finding a solution that meets the guest's needs and leaves a good impression. 4. Efficient and fast navigation between hotel departments (working in the call center). 5. Receiving guest requests, fulfilling them and responding to expressed and unexpressed guest needs.6. Ensure that all guest needs and requests are taken care of and fulfilled according to their preferences.7. Provide quality and the highest level of service according to brand standards. Show less



The Veil Hotel

• Нур-Султан, Казахстан

• Front Desk Receptionist

  • Sep 2022 - Mar 2023

  1. Maintaining and updating up-to-date information about the hotel. 2. Providing guest service and accommodation that will meet guest preferences and requests. 3. Offering and helping to upgrade a category if it best suits the guest's preferences. 4. Checking in and checking out guests, preparing closing documents. 5. Closing the register and night audit of the entire system. 1. Maintaining and updating up-to-date information about the hotel. 2. Providing guest service and accommodation that will meet guest preferences and requests. 3. Offering and helping to upgrade a category if it best suits the guest's preferences. 4. Checking in and checking out guests, preparing closing documents. 5. Closing the register and night audit of the entire system.



Freelance

• English Teacher

  • Mar 2022 - Feb 2023



Del Mar Karaoke Restaurant

• Санкт-Петербург, Россия

• Hostess

  • May 2022 - Aug 2022



Madagascar Karaoke Restaurant

• Санкт-Петербург, Россия

• Food Server

  • Nov 2021 - May 2022

  1. Accurate knowledge of and complete guidance through the restaurant menu. 2. Knowledge and presentation of all necessary information and special offers of the restaurant to the guests. 3. Serving tables, clarifying all guest preferences, including allergies and ingredient tolerance information. 4. Knowledge of and following the restaurant's standards, serving at a high level of excellence. 5. Ensuring that guests' needs are fully met. 1. Accurate knowledge of and complete guidance through the restaurant menu. 2. Knowledge and presentation of all necessary information and special offers of the restaurant to the guests. 3. Serving tables, clarifying all guest preferences, including allergies and ingredient tolerance information. 4. Knowledge of and following the restaurant's standards, serving at a high level of excellence. 5. Ensuring that guests' needs are fully met.



Pie Yard Bakery

• Санкт-Петербург, Россия

• Waitress-Barista

  • Sep 2021 - Nov 2021



Skyeng

• Cyprus
• Professional Training and Coaching
• 700 & Above Employee

• Methodist for introductory English lessons

  • Nov 2020 - Feb 2021



Line Brew Restaurant

• Нур-Султан, Казахстан

• Food Server

  • May 2020 - Oct 2020