Experience

Calumet College of St. Joseph
• United States
• Higher Education
• 100 - 200 Employee
• Enrollment Counselor

  • Mar 2023 - Present


TJ Maxx

• United States
• Retail

• • Sep 2022 - Mar 2023

  Accurately processing and preparing merchandise following TJX backroom procedures and standardsUpholding and following TJX sales floor merchandising philosophy Supporting and participating in store shrink-reduction goals and programs

• • Jun 2022 - Sep 2022

  Directed truck delivery and prioritized the processing of merchandise onto the sales floorActively trained and mentored Associates on established merchandising and processing principlesEnsured Associates executed tasks and daily activities per store plan; reprioritized as neededMonitored and measured team productivity and provided advice to fellow AssociatesProvided and accepted continuous recognition and constructive feedback

• • Apr 2021 - May 2022

  Engaged in customer experience practices with internal and external customersPromoted credit and loyalty programs during customer interactionsFollowed proper operating and cash ringing procedures during customer purchases/returnsFollowed established merchandising guidelines and standards



Kohl's

• United States
• Events Services
• 1 - 100 Employee

• Sales Associate

  • Jun 2020 - Apr 2021

  Delivered the highest level of customer service through practical problem solving Ensured that all cash handling procedures were done thoroughly under corporate policy Completed transactions accurately and efficiently while engaging customers Delivered the highest level of customer service through practical problem solving Ensured that all cash handling procedures were done thoroughly under corporate policy Completed transactions accurately and efficiently while engaging customers



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Sales and Support Generalist

  • Jun 2019 - Jun 2020

  Drove store sales and growth by personally selling to customers Interacted proactively with customers by reading cues and responding effectively Converted returns, offers, and other promotions into more significant sales Delivered a friendly and efficient cash wrap experience Drove store sales and growth by personally selling to customers Interacted proactively with customers by reading cues and responding effectively Converted returns, offers, and other promotions into more significant sales Delivered a friendly and efficient cash wrap experience



LEGOLAND Florida Resort

• United States
• Travel Arrangements
• 200 - 300 Employee

• Overnight Retail Stock Lead

  • Sep 2015 - Aug 2018

  Led a small group of 4 to 5 overnight employees on a nightly basis Developed and delegated nightly routine methods to ensure work productivity with product fulfillment and recovery Managed order processing fulfillment's for various retail stores within Legoland Florida Resort to ensure product availability Assisted in regulating and maximizing inventory of Lego merchandise twice a year. Assisted in developing floor plans with the retail visual and stock manager of Legoland Florida Resort Show less



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• Retail Merchandiser

  • May 2015 - Aug 2015

  Ensured Hallmark products were available and visually presentable within various retail channels Collaborated with management to execute plans for Hallmark product placements and promotions Assisted and responded to customer inquiries to ensure a pleasing purchasing experience Ensured Hallmark products were available and visually presentable within various retail channels Collaborated with management to execute plans for Hallmark product placements and promotions Assisted and responded to customer inquiries to ensure a pleasing purchasing experience



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • May 2014 - Mar 2015

  Drove store sales and growth by personally selling to customers Proactively engaged with customers Converted returns, offers and other promotions into larger sales Informed customers about the latest fashion trends in the industry that mirrored the company's newest products Responded to customer inquiries about the company's policies and product while ensuring a pleasant shopping experience Drove store sales and growth by personally selling to customers Proactively engaged with customers Converted returns, offers and other promotions into larger sales Informed customers about the latest fashion trends in the industry that mirrored the company's newest products Responded to customer inquiries about the company's policies and product while ensuring a pleasant shopping experience



Coldwater Creek

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2013 - Jul 2014

  Ensured the highest level of customer service by assisting customer with exchanges, returns and any other concerns Effectively promoted all brand initiatives by building customer database, selling gift cards and opening credit card accounts Ensured the highest level of customer service by assisting customer with exchanges, returns and any other concerns Ensured proper floor coverage at all times Ensured the highest level of customer service by assisting customer with exchanges, returns and any other concerns Effectively promoted all brand initiatives by building customer database, selling gift cards and opening credit card accounts Ensured the highest level of customer service by assisting customer with exchanges, returns and any other concerns Ensured proper floor coverage at all times