Software Engineer

• Aug 2022 - Present

Operations Associate

• Nov 2019 - Jul 2022

While on this role is successfully achieved the following: • Professionally undertakes cash deposit, withdrawal and ATM operations. • Receives and verify loan payments, mortgages and utility bill payments for customers. • Ensures compliance with all internal controls and banking policies while dealing with customers. • Undertakes ATM operation services and internet banking services in line with policies. • Manages customer relationship, leading to customers’ satisfaction and increased brand loyalty. • Diplomatically resolves client’s queries and handled complaints to drive customer satisfaction. Show less