Experience

Technical Glass & Aluminium Co. L.L.C.

• United Arab Emirates
• Glass, Ceramics and Concrete Manufacturing
• 100 - 200 Employee

• Order Management Analyst

  • Nov 2015 - Present

  *Responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. *Collect, scan and upload documents following set procedures *Ensure all technical documents, such as reports, drawings and blueprints, are collected and registered in system *Provide updates to the customer by sending email or through phone calls. *Notify personnel of updated document versions and how to access them *Print and distribute documents as necessary *Data entry, customer service, tracking orders, and ensuring the customer gets the proper item. *Computer proficiency, filing and telephone experience, and organizational skills. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Oct 2013 - Oct 2015

  answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting interact and coordinate with other departments to resolve customer issues determine further action or final completion on customer cases received. may be asked to sell additional products or services test, analyze and clear customer reported trouble make notations via computer terminal prepare reports and process paperwork interpret customer records and repair tickets escallate customer trouble issues when appropriate Show less



TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Nov 2012 - Sep 2013

  Collect, scan and upload documents following set procedures Ensure all technical documents, such as reports, drawings and blueprints, are collected and registered in system Use SmartSolve Document Management for everyday operations, maintenance and quality control Notify personnel of updated document versions and how to access them Print and distribute documents as necessary Work with documents and records across various departments, including human resources, marketing and construction Show less