Anwesha Ganguly

Administrative Officer at Institute of Health &Nursing Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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Credentials

  • AMCAT Certified Data Processing Specialist
    Aspiring Minds
    Aug, 2016
    - Nov, 2024
  • AMCAT Certified Proficiency in English
    Aspiring Minds
    Aug, 2016
    - Nov, 2024

Experience

  • Institute of Health and Nursing Australia
    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Administrative Officer
      • May 2020 - Present

      • Providing information and administrative support to students for a range of tasks across the organization • Conducting Orientation Program and Campus Tours for newly enrolled students• Student Document Verification and Course Commencement• Resolving student Support Tickets• Liaising with management and report on students who are not complying with legislative requirements (e.g., attendance, course progress etc.)• Preparing Student-at-Risk reports• Supervising the Complaints and Appeals process to ensure that student grievances are addressed• Working closely with the educators to create weekly classes in MS teams, organize individual learning plans in accordance with reported learning difficulties• Processing of forms including, but not limited to, Credit Transfer, Course Withdrawal form, Confirmation of Enrolment• Intensive handling of Recognition of Prior Learning (RPL) students for certificate course• Actively involved in Audit checking tasks• Liaising with the Campus Manager to ensure efficient student placements• Issuing completion certificates for students• Providing training to new and existing employees• Worked collaboratively with colleagues across the organization to achieve success through harnessing the skills and experience of cross-departmental networks

  • Aegis Services Australia
    • Australia
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Student Services Officer - Victoria University
      • Jun 2019 - May 2020

      • Providing first-contact resolution to Higher Education and TAFE students on a variety of topics including course information, administration, admissions, fees, scholarships, timetables and online enrolments using the student portal • Working across all inbound channels including calls, emails and web chats• Intensive use of Student Connect (Callista) and Student One• Processing of forms including, but not limited to, Academic Transcripts, Statement of Attainment, Confirmation of Enrolment, Unit Study Amendment • Resolving all student enquiries in a timely, accurate and professional manner and escalate where appropriate to senior student advisor and course unit administrator• Maintaining accurate records of student contact details in all relevant databases• Achieving a variety of KPIs including customer satisfaction, conversations, quality, average handle time and adherence

  • Vodafone Business Centre Melbourne
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Relationship Manager
      • Oct 2018 - May 2019

      • Nurturing and building relationships with business clients (B2B) and building the organization’s growth by providing tailored solutions to ensure customers future growth as the utmost priority• Interacting with clients to identify their business requirements via cold calling as well as warm leads• Handling inbound and outbound customer sales and responding to enquiries via email, phone and chat • Achieving KPIs relating to churn, acquisition & growth of organization’s base. • Developing good relationship with clients for business maximization• Resolving customer complaints in a prompt and professional manner • Managing data in Pipedrive and HubSpot CRM, entering and updating leads and potentials and ensuring records are always up to date

  • Optus Business Centre Melbourne South
    • Telecommunications
    • 1 - 100 Employee
    • Business Specialist
      • May 2018 - Sep 2018

      Achieving day-to-day lead generation targets (inbound and outbound)Making qualified appointments with a high sales conversion rateManaging data in Salesforce and Pipedrive Achieving day-to-day lead generation targets (inbound and outbound)Making qualified appointments with a high sales conversion rateManaging data in Salesforce and Pipedrive

  • Wipro
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Human Resources Executive
      • Sep 2016 - Feb 2018

      Managing End-to-End recruitment, candidate sourcing from job portalsApplicant screening, grooming and briefing candidates for interview roundsConducting Face-to-Face HR interview roundsHandling Mid-level employee recruitmentHandling Campus Drive Recruitment above 200 footfallsVendor Management, Head Hunting, On-boarding candidates, Salary Negotiations, Tracker Maintenance, Document Verification, RegistrationStrategic Planning as per the business requirements to meet monthly targetsConducting Employee Engagement Activities

Education

  • Neotia Institute Of Technology, Management and Science (Formerly ITME)
    Bachelor of Technology (B.Tech.), Biotechnology
    2011 - 2015

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