Experience

Control Union UK

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Administration Assistant - MSC/ASC chain of custody

  • Aug 2020 - Present



London Borough of Bromley

• Government Administration
• 700 & Above Employee

• Business Support Officer Adult Early Intervention Service

  • Nov 2015 - Aug 2020

  - Administering referrals from a variety of sources including police and ambulance reports. - Maintaining records on CareFirst including uploading documents to Carestore. - Inputting and tracking all activities using Excel spreadsheets. - Responsible for organising all team meetings including room bookings, inviting guest speakers and producing minutes. - Producing accurate minutes for safeguarding adults meetings. - Administering referrals from a variety of sources including police and ambulance reports. - Maintaining records on CareFirst including uploading documents to Carestore. - Inputting and tracking all activities using Excel spreadsheets. - Responsible for organising all team meetings including room bookings, inviting guest speakers and producing minutes. - Producing accurate minutes for safeguarding adults meetings.



InterCall Careers Europe - "Join a World of Talent"

• Telecommunications
• 1 - 100 Employee

• European Customer Service Adviser

  • Sep 2013 - Mar 2014

  - Resolving customer service enquiries for both French and English customers to maintain strong business relationships. - Answering customer queries relating to invoices and billing. - Assisting with basic troubleshooting enquiries for audio and web conferencing. - Generating daily case progress reports for the team. - Working within defined Service Level Agreements (SLA's) and Key Performance Indicators (KPI's). - Resolving customer service enquiries for both French and English customers to maintain strong business relationships. - Answering customer queries relating to invoices and billing. - Assisting with basic troubleshooting enquiries for audio and web conferencing. - Generating daily case progress reports for the team. - Working within defined Service Level Agreements (SLA's) and Key Performance Indicators (KPI's).



XLN | for small business

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Account Manager

  • Apr 2013 - May 2013

  - Directly resolving customer requests and issues over the phone regarding their business services. - Completing sales orders and identifying opportunities to up sell products to customers. - Working towards customer satisfaction and sales targets individually and as part of a team. - Directly resolving customer requests and issues over the phone regarding their business services. - Completing sales orders and identifying opportunities to up sell products to customers. - Working towards customer satisfaction and sales targets individually and as part of a team.



Brakes UK

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Telesales Operative

  • Sep 2012 - Dec 2012

  - Working alongside a Regional Sales Representative to maintain and grow business for Country Choice. - Assisting customers over the phone with their orders and resolving customer issues. - Promoting new lines to customers. - Working alongside a Regional Sales Representative to maintain and grow business for Country Choice. - Assisting customers over the phone with their orders and resolving customer issues. - Promoting new lines to customers.



Genesys Conferencing

• Telecommunications
• 1 - 100 Employee

• Account Manager

  • Mar 2007 - May 2009

  - Responsible for generating significant revenue growth within my territory through account management and new business leads.- Developing strong relationships with key decision makers to gain further referrals and to cross sell and upsell a variety of products.- Maintaining a healthy pipeline of opportunities to ensure growth objectives are met.- Maintaining KPI activity and logging all interaction with clients on Salesforce.com.- Coordinating and liaising between marketing, legal, project management and implementation teams to ensure a smooth roll out of services.- Conducting face-to-face and online product demonstrations to key decision makers and organising online training for end users. Show less

• Key Account Executive

  • Jun 2005 - Mar 2007

  - Working alongside two Key Account Managers to compile account plans and assisting in ensuring activities are carried out.- Identifying clients needs and actively promoting Genesys Services.- Providing day to day support and communication to Key Account clients.- Helping to coordinate onsite and online training and appointments to increase usage and revenue.- Identifying new business sections within accounts and roll out of services.

• French speaking Event Coordinator / Team Mentor

  • Jun 2002 - Jun 2005

  - Organising a variety of events for major international companies in French and English.- Promoting audio and web-based products to prospective clients.- Training new recruits on the event reservation system and reporting on their progress to the Event Manager.- Leading high profile Events on the conference bridge.- Managing communications from live venue auditoriums to the audio conference.