Experience

Soter
• Slovenia
• Software Development
• Claims Handler

  • Aug 2019 - Present


SHAHZAHAN TANDOORI LTD

• United Kingdom
• Restaurants

• Customer Assistant

  • Jan 2015 - Jul 2019

  This is a family run business which is owned by my father of whom I have been helping out for a number of years. I help out on days where possible, ranging from 2 days to 5 days a week as it can get very busy as it is a very popular takeaway on Just Eat. Some of my key duties whilst working there included; Answering phone calls to place orders. Answering any queries or fixing any issues with orders. Cash handling skills were required as I would have to use a till. Having to pack the orders. Thinking about time management as I had to organise what driver would take what delivery, so I had to be aware of how long each order would take to see which orders could leave and when. Keeping a calm yet efficient mindset as it is often very busy and stressful.



Premier Stores

• United Kingdom
• 1 - 100 Employee

• Customer Service Assistant

  • Mar 2018 - Sep 2018

  Premier inn stores is a franchise which is all over the uk, with stores consisting of everyday items and groceries. The store of which I was working at was a small sized shop where there would only be one person working at a time. Some of my key duties whilst working there included; Cashier duties, included cash handling and good customer service qualities. Keen eye on stock, ensuring that all stock was up to date and topped up. Always finding a job to do, whenever it would be quiet, it was my job to find something to do, there jobs could have been cleaning or out of date checking.



ZEBRA TM LTD

• Advertising Services
• 1 - 100 Employee

• Lead Generator

  • Aug 2017 - Aug 2017

  Zebra TM is a call centre operation, which varies it’s service selling a range of different things. At the time in which I was doing work experience, they were working with RNIB to aim for pledges to help donate. Some of my key duties whilst working here included; Having a straightforward and clean minded attitude as I would have to call hundreds of people over one shift and have to maintain consistent. Understanding a customers situation, as we were aiming for pledges we had to be extremely considerate for their situation and ensure we were not taking advantage. Having a friendly approach when speaking to customers, to ensure they receive the best impression.



Jarrold Norwich

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Sales Associate

  • Jul 2015 - Jul 2015

  Jarrold is a department store with shops all over the UK. They specialise in providing high quality goods for the public to purchase. Some of my key duties whilst working here included; Ensuring that all stands are presentable and to the highest quality as possible. Being approachable with a friendly attitude to all customers, while offering the best service as possible. As I worked in the houseware section, one of my duties was to move large pieces of glassware to one storage unit to another.